Riverstone Apartments at Long Shoals

The front office staff has been so kind and helpful during our move in this past week. They took care of any issues we had, and made sure everything was ready ahead of schedule even for our move in date. Joel our maintenance man was amazing. Efficient, patient, listened to my concerns and fixed my issues. If he couldnt fix it, like my fridge missing the shelf, he is putting in an order for the parts. Joel is the nicest maintenance man I've had in a long time.

I moved from Texas without seeing Riverstone Apts., with absolutely no knowledge of the Arden area and I couldn't have been happier when I drove in. The setting is beautiful. Out of curiosity I drove by a couple of the other apartment complexes I was looking into and there was no comparison with the Riverstone setting - and it's great location. With plenty of parking! The Riverstone community is wonderful, the staff is amazing, and I've never had better apartment maintenance service - Joel is the best. The grounds are maintained beautifully. I personally don't have a dog right now - but I love how there are no breed restrictions here and so many animals to enjoy. Some appliances are older, but they work just fine, and I have no complaints. Thank you to Riverstone at Long Shoals

Horrible experience. My apartment was infested with roaches and they did nothing about it. My children got bit my unknown bugs. The community trash can was constantly full. And when I tried to terminate my lease they messaged me months later saying I never terminated it and I owe over 10 grand. It’s your typical cash grabber with horrible management

The staff does the best they can, but these apartments are cheaply build and all around awful. Not only can I hear my neighbors talking at normal volume, I can hear peoples cell phones on vibrate. People also smoke cigarettes inside and it’s unbearable. I wouldn’t live here for free.

This is such a pretty property. LOVE the pool and clubhouse. The staff is so sweet and Sierra has been so helpful.

Not worth the money. Very cheap apartments. Horrible management. Noise is non stop on going. You hear everything. People under you talking. No privacy so be prepared for all conversations to be heard by your neighbors. No pantry. No linen closet. Doors slamming that shake the whole building. There’s never any peace. Riverstone must be on the list as one of the worst places to live.

The building I live in is 3 years old and yet, things break pretty regularly. And nothing will ever get fixed quickly. They must have skimped on construction costs, because things shouldn't break this often. And I've never been in an apartment that was louder. It is either people screaming or dogs howling. The office is responsive on trying to solve the problems of noise, but if neighbors ignore their sternly worded letter or email, then they have no other power and you just have to listen to the noise no matter if it's noon, or midnight. For the rent they charge here, and the rent they try to increase it to after your first lease ends, it's not worth it. Live somewhere else.

I really appreciate Sara showing us around, very nice staff, beautiful property, love the floors and the countertops. Very nice amenities and the best part for us is its Smoke Free apartments. Plus one of the more affordable apartments in the area. We have this property on our top list to move to in the Spring for sure!

I moved into the apartments in Dec 2018 after moving to NC. I couldn't be happier with the beautiful apartment, fantastic pool and BBQ area and the staff here. They are truly a pleasure to deal with. Everything is well maintained and huge curb appeal. Convenient location off Long Shoals near Biltmore Park area! Also, very pet friendly for those 4-legged occupants! No apartments are 100% perfect, but Riverstone is definitely 99.9% in my book!

Leaking hot water heater led to Mold! Moved here in January only to find they installed a leaking hot water heater in my apartment which lead to mold spreading throughout one of my closets. After getting sick from the mold clean up process, not being able to work for several days and having to spend additional money to stay at a hotel for several days, while still sick, I was told by the regional director of Tribute Properties who manages the complex that “residents are responsible for the contents of their home and any unforeseeable bumps in the road” and “once a resident takes possession of a home it becomes their responsibility to take measures to prevent mold” even though they installed a broken hot water heater in the first place. Besides this, I’ve now had 3 light fixtures which have either been flickering on and off for days on end or just completely stopped working altogether even after being replaced. I DO NOT RECOMMEND RENTING HERE!!

Don’t expect the application you fill out to be completely forthcoming of requirements. Save your money.

From day one Chelsea and the team were absolutely amazing !!! Professional, friendly and always happy to help. Apartments are brand new , neighbors are very nice and view is amazing !!!

The internet isn't ready yet, but it's not the apartments fault. Overall, I'm really happy with my apartment. Everything is brand new and gorgeous. I love the 24/7 gym and can't wait to use the pool on hot summer days. Any chance we will get Google Fiber?

I understand that it’s a new complex but they should inform the people that they won’t have internet access when they move in for an estimated time that they don’t know of.

Honestly, it's hard to find a nice apartment around here but I'm so glad these are here now. The apartment is gorgeous and it has an awesome gym that is going to make me want to cancel my gym membership. Definitely 5 stars