Salem Square Apartments

Moved here a year ago, and I love my beautiful apartment with upgraded floors and counter tops. I had visited a friend years ago who lived in the complex, and liked it then, so when I decided to move back to Friendswood after being away for about 7 years, I wanted to live here. It is beautiful and very well run and consequently I was on a waiting list for a few months before one of their one bedroom apartments was available to rent. I am thankful to the manager Ms. Lela who notified me of the availability. Maintenance staff is hard working and all of them are amazing, I had an AC issue last year and it was fixed the same day. New and positive changes are everywhere. There is new landscaping throughout the complex and the fitness center is almost complete. Ms. Lela the new manager is tireless in her efforts to make sure that everyone has a wonderful apartment home. She knows almost all the residents and her office is beautiful and welcoming, ready to manage and solve even the smallest issues. My chihuahua Duchess loves it here too, the grounds are kept beautiful and Salem Square is a quiet calm environment. There is even a dog park! All the tenants I have met have been pleasant and easy to get along with. I think anyone would be happy to live here.

Don't fix what isn't broken. With new management, I am liking the complex less and less. For one, there is zero communication with residents by management unless residents call the office. Old management would put notes on the doors if there was info that residents needed to know, like construction or repairs happening, pest control days, etc. For instance, new mailboxes were installed with no heads up, and we realized after the weekend had ended and could not check our mail due to having a new lock, that we had to retrieve a new key from the office (which we were not told until we called). Then, the laundry room that over half of the complex relies on was closed off for renovation for weeks, with ZERO communication beforehand so that residents could prepare for not having a place to do their laundry. The deadline for completion that was given to us after we called to ask was about a week too soon, so that extended our wait time as well as it was not ready when we were told it was going to be ready. Now, the new washing machines and dryers and STRICTLY credit/debit or gift card, while the old ones were simply quarters. It takes the machines over a minute to process the cards, and if you do not do everything EXACTLY right, the card reader, and therefore the machines, simply shut down. On top of that, the cost to both wash and dry your laundry increased over 50%. They will eat your money, refuse to work, or both. Other things are less of a concern, but still a concern nonetheless. While building a gym (which they have been "working on" for months, they have moved the office to an apartment unit with no dropbox for rent checks. Not a problem, except we had to wait AN HOUR outside the "office," right next to other resident's homes, to drop off our rent check while the manager was on lunch (and she had been gone well before that as well). Over all, management has taken a huge hit in likeability throughout the entire complex, and it is getting more and more frustrating to live here. If things stay as they are, I do not recommend this complex.

Salem square is a gorgeous complex built around the trees that existed when this place was built. The feel of all of the apartments and the surrounding area is extremely homey and quaint. The office step is very helpful and on top of things. I had a hole in my font window, called the office and an hour later they were here to fix it. That's what I call effective.