Santana Row

Great amenities and community events. Maintenance can be a little slow because they are understaffed but everybody here is very helpful and polite.

The community is fantastic. Nothing compares to living on Santana Row however, management is terrible. They partner with subpar vendors and rarely complete maintenance tasks. They definitely work for the overarching company and are not about the community if I didn’t love it so much I’d give a lower review just because of management.

Convenient and quiet lifestyle in the heart of Santa Row. Gated community with safety doors and elevator access. Residents are able to walk to the mall and restaurants. The store selections for shopping are upscale.

I like the events, but do not like that there's no way to communicate with the community/neighbors. It would be great if there was a community board or something similar.

The leasing office staff are consistently incompetent and infuriating. They will lie to your face and take no accountability. For example the lounge has been closed 'for repairs' for months. I was told that they would reopen it on November 1st. Yesterday I was told they still need to "move the furniture around". Im a reasonable person but I expect to be able to rely on a direct answer. To add to my frustration I can see the staff hanging out in there. You can see that it is fully furnished and complete, you can see security guards hanging out in there doing nothing. Nobody needs to move the furniture around. Give us back our lounge please

Poor maintenance, poor staff, just overall miserable experience (lived here 4 years just for the location convenience). Literally will not lift a finger to help you unless you go to the leasing office and beg them to help you. Avoid like the plague.

We’ve had many issues since we’ve moved in 9 months ago. Most specifically with our windows and wash and dryer machines. The windows are broken. All the time. Now that the weather has been cold, the cold air is coming in. I submitted a maintenance request 1 month ago and not a single person has reached out to us. Now 3 other windows are broken and still no one has reached out. Our wash and drying machines have ruined my clothing multiple times and instead of replacing them they do a bandaid fix and tighten screws. Our washing machine is tearing up my clothes AGAIN for the fourth time now and our dryer stops heating after 2 loads. Ridiculous.

I have been living at Santana Heights for 11 months, and overall, it’s been a positive experience. The location is incredibly convenient and the apartment complex is clean and feels very safe, which was one of the main reasons I chose this place!

I recently moved into my new apartment, and I'm very impressed! The layout is convenient, and the staff has been incredibly helpful with any questions I've had so far. The overall experience has been great, and I'm looking forward to settling in even more.

So far so good. We moved in yesterday and the process was smooth. The personnel at the leasing office are helpful and organized and communicated all of the necessary items we needed to bring beforehand. Looking forward to taking advantage of all the amenities and meeting our new neighbors.

Santana Hite Apartments is a great place to live and has a pleasant environment. Above all, it is conveniently located with easy access to restaurants, shops, department stores, etc. One inconvenient thing is that the distance and route from the apartment building to the parking lot are complicated.

This is our third year at Santana Heights Apartments. So far we have been very happy with all the amenities and maintenance. The leasing staff is always helpful and plan wonderful events for the residents. The only issue I have is the paid parking for our guests. I wish there was more easier way to let our guest in and park without charge. Registering license plate and getting it approved through Greystar is a long process.

Great gym - close to a full gym and better than any apartment or hotel gym I have seen before. Close proximity to everything. Everything is clean and exactly how it was advertised in the pictures.

Waking up without water to shower or brush my teeth before work...without a refrigerator for a week...two broken refrigerators sitting in my apartment...maintenance that refuses to come pick them up and saying that the complex manager can do it herself if she wants it done...a washer that tears my closes and linens, and a large door that works intermittently....this is luxury living at Santana Heights. I won't even try to explain how maintenance ransacked my food and destroyed it in the process.

This is a very nice and relatively safe neighborhood. There are security guards and police officers patrolling the area 24/7 so we feel safe walking around outside at night.

Awesome community with great amenities all around you! It's definitely the best apartment I've lived in so far and highly recommend this spot to anyone considering!

Moved in and immediately placed a request to fix the AC. It's now been 3 weeks, the AC is still broken, and it's so hot we cannot sleep. All promises of remedies have yet to be fulfilled, and the latest update for fixing the AC is another 5 weeks.

niceit was easy and fast i would definitely recommend to others as well the building itself is just beautiful and they have the most amazing views

Great food and clothing stores great vibe , so alive and palm trees are beautiful and the mall is walking distance or anything else nice neighborhood and people

Santana Heights is a great place to live! It has awesome amenities, including a beautiful swimming pool and a gym, and the facilities are well-maintained.

The townhouse I live in is underwhelming for the price. Old outdated windows that don't work very well. Washer/dryer combo is very low end for a place touted as "luxury living". Blinds on the large windows in the living room barely function and clearly need to be replaced. The sliding screen door handle on that same window has been broken since I moved in. Overall these places are not even close to luxury and are in dire need of maintenance and updating in the interior.

The management team is great! The apartment itself is amazing with all the amenities I could ask for. The communal spaces, like the gym and pool, are always clean and well-kept! The location is another major plus. It’s not too close to the main strip, making it more on the quieter side, but close enough to make everything convenient to walk to.

Location is great proximity to restaurants and shopping and there is always an event happening to keep you amused especially during the holidays. Also farmers market is a great event.

So far, it’s super clean and organized and the people are really nice! I did run into quite a bit of maintenance issues, you’d think a luxurious apartment would come with working showers and and fans and proper window covers / blinds but it was all a mess when I moved in.

I’ve only been moved in for a day but I love it here already. It’s so crazy that I have my own little community within Santana Row. It’s very quiet and you cannot hear any outside noise from the busy street or from the restaurants/shops below. Being able to walk down to the shops is so convenient as well. The only bit of trouble I have had is with the elevators. There are some points of the day where the elevator in my building gets a little backed up, so I have to wait my turn (e.g. if another tenant wants to go up and I want to go down). Other than that, I’m very happy with my new home.

the community is located very centrally! I like the space and the food options around. the community is located very centrally! I like the space and the food options around.

Awesome apartment with a nice living space, great appliances, and a ton of amenities in the surrounding area. Am definitely living my best life right now!

NO other place like Santana Row Living. Seriously!!

Location Location Location! Misora as well as the other Santana Row living communities are right where all the action is. Just a few steps away there are all the shops and restaurants that you may want. Apartments are relatively new and well maintained. Highly recommended.

It is a great place to live. I think the rent hikes can be too excessive. Especially when maintenance, janitorial and landscaping services have reversed. I have lived here for 12-13 years now and I have seen the difference. It has gone backwards in the last 5-6 years or so.

Great place to live!! Location, location, location! Right in the middle of it all @Santana Row. Apartments are clean and spacious and built with good quality materials.

The price goes up Rapidly, not a lot of maintenance in general has been done.

Luxury rental with worse customer service in San Jose. Concierge service it’s just a name in the facility not a service.

Santana Row is a beautiful place to live. I'm grateful for what it has and provides. Cleanliness is of utmost importance to me.

I live in Serrano. Great community and very friendly neighbors. I felt right at home as soon as I moved in!

Santana Heights has lost the shine it has 4 years ago when we moved in. Quality has suffered overall but were still paying a premium price. Proximity to Santana Row amenities remains the best benefit.

Santana Row is a nice place to live and yes I do Recommend living here.

This is a great place to live. We have been their since 3 years, and we still love it.

I love being close to everything. And the cleaning staff and facilities guys are incredible. This place is kept so clean and tidy.

This place is amazing. Nicest people you will ever encounter in a Living Community.

I would not recommend Misora to any of my work colleagues or friends. The entire process with Greystar & its leasing team has been one of the worst customer experience have ever had.

All the Employees here at Santana Heights are Amazing

Amazing place Great amenities Awesome shops Superb restaurants

Washer has been replaced after 2 1/2 weeks later and 50 calls. Bad communications. Facade Promises. I had to follow-up with them. Elevator in Misora is broken stuck there 2 times. Dont trust it.

I've been living at Santana Heights for about three weeks now, and it's been amazing. It's safe community, with lots of cool restaurants, and coffee shops around. I recommend this place!

Overall a very good place to live. Location is fantastic, amenities are numerous and the apartment complex is kept in very good condition.

Misora is a great place to live. The apartments offer great layouts, the amenities are great, the maintenance staff keeps the property very clean. The management staff however, offers really bad customer service, they mismanage and misplace packages that they accept, dont return calls to address issues promptly or at all at times. The concierge is hardly ever available,

Awesome experience from start of request to finishing the job. Impeccable!!

Expectedly the nicest complex and location Ive lived at since Im paying the highest lease amount Ive paid yet. Unexpectedly the worst move in experience and least helpful leasing team Ive dealt with.

Excelente atencion, excelente limpieza y servicios! El lugar es impecable y muy lindo todo el año! Muchisimas opciones para comer o pasar el tiempo cerca. Me gustaria una atencion mejor a la hora de ronovar contratos de alquiler. Teniendo en cuenta si el interesado fue respetuoso con los pagos, con el departamento, con la comunidad.