Shade at Desert Ridge

I moved into Shade in 2019 and had a great relationship with all the staff - especially management. I talked to my neighbors frequently and we all enjoyed the property. When knightvest took over, we all noticed how management did not seem to value good kind communication. Gates were mismanaged (codes not secure + cards stopped working), lights started being installed (terrible blue non-relaxing). Staff was quitting. Online accounts were bungled. Lots of ineptitude. One day I heard someone out on my balcony installing a new light. I interrogated this worker and he said we were given notice. I went to the office upset by the intrusion. The office said they had given notice. My neighbors that I spoke with all said the same thing. No notice given. Nothing. Management was becoming brazen and nervous about their missteps was the consensus among the residents I spoke with. So I moved. I worked out a deal with management to pay a certain amount and move out as early as possible. I covered all bills. When I called 2 weeks before my scheduled move out date to be done with everything, they told me I could not move out early and said some utterly ridiculous things to me. They manufactured a new bill for me that was nearly 700 additional to what we agreed to. I called bs and disputed. They would not budge. They sent me to collections and have told the collection agent I was aggressive and violent. I have even hired a law firm to ankle bite the credit bureaus to remove it. It's been a terrible experience. So... think twice before moving here. Ask the residents if you can find one. Management does not have your back.

We have lived here for a year now, and it had been fine. A new management company just took over and now it's gotten scary in a way I honestly thought was something only seen in tv dramas. Now we have suddenly been charged for all kinds of things. For example, a garage opener with a dead battery cost me $51 to replace as a "damaged" garage opener. Another example, and this one really scares me... they gave 2 days notice that they were entering the apartment to install new electronic door locks and air conditioning control pads. And then we got charged for them! Have you ever had to buy the new fixtures or appliances that an apartment decided to install without giving you a choice. I don't own these fixtures... at least I don't think I do. Who knows. But I certainly bought them. Now im wondering how to get out of here without them messing with my life too much. I feel like complaining to them would just put us on the radar of the two lifestyle corporate live ins they installed in the front apartment. So slipping away quietly seems safest. We keep getting new legal notices stuck to our doors letting us know exactly what they're allowed to do and what they aren't liable for in the future... it's majorly sketchy. I'd steer clear. It's too bad because they are really making the grounds look nice. But yikes...

Let me preface this by saying I've sold higher-end real estate for 25 years and just relocated to the area for family reasons. I lived here for 6 months in 2018 while looking for a home to buy and have nothing but positive things to say about the staff, the apartments, and the grounds. The staff was responsive, friendly, and helpful. The apartments are clean, somewhat updated, and allowed good light in. The grounds and pool areas were well-kept. I never saw any signs of vandalism or heard late-night partying, and my unit looked out towards the main pool area. I saw one cockroach while I lived there, but I noticed unsatisfied renters complaining about them in literally every complex I researched. When you think about it, it's almost impossible to avoid in an irrigated, shared living situation where trash is collected from the units, and I thought they did an excellent job managing pests. Parking for residents and guests is amazing as there's always a ton of it...much better than other places I looked at in Scottsdale, and the complex is really well located. It offers easy access off the 101, is about 25 minutes from the airport without traffic (a good location to minimize traffic issues, by the way), and is next door to and across the street from a ton of different restaurants and shopping. Overall, it was a great experience.

The people at the office is beyond rude and no one would take responsibility for their own mistakes making the tenant pay for their lack of irresponsibility and unfairness. There is absolutely no communication between them. I am completely baffled. And their appliances don't work either and multiple maintenance request has been submitted and maintenance would say they work just fine when they don't. I regret signing a lease here.

The crime rate is terrible in this apartment and the security dispatch is terrible as well. Pool has been closed for vandalism on multiple occasions. Tenants have had strangers approach doors and attempt to come in to apartments. There is also a roach infestation problem and apartment units are dirty and poorly maintained. Worth looking elsewhere. I lived here for a few months and could not finish my lease . Only plus is that the staff is helpful sometimes.

This complex is outdated for the money. You pat 1k plus for the smallest unit..and it is totally not worth it. The hardware in the kitchen and bathrooms are dated..and or chipped... the stainless steel.. is a knockoff version.. the leasing staff in horrible. The pool areas are always vandalized by the students or the rift raff in the complex. I moved here and it was the worst decision.

The apartments at Shade are fantastic. They keep the property in tip top shape. Our 2 bedroom apartment is over 1200 sqft. We were lucky to get a garage with our unit. Parking is covered anyway - also covered for your guests. The rates are very fair. It's a quiet complex, with a mix of families and singles. I absolutely love the pools, gym, and entertainment kitchen/space they offer. One of my favorite things (silly as it sounds) is the trash pickup 5 days/week. They supply you with a trash can to fill and place outside of your door - then they collect it for you. No trips to the dumpster! LOVE this.

the Apartments I live in are conveniently located near shops. There are side walks to walk on. The apartments have two full size pools, a gym room with state of the art exercise equipment. There are also Yoga Classes every Thursday. There are bikes to ride if I want to sign up for one. The Barb b-que grills are propane grills. Which are located throughout the premises. Each apartment has a full size washer and dryer in then, ice maker, veil fans in each bedroom and one in the living room. They are pet friendly, and people friendly!

Have always lived in big houses. Was looking for clean, secure complex with private garage. Got all three. Also great location (shopping, freeway)

I am currently living at the shade apartments at Desert Ridge. I love this apartments! I lived here previously when I was younger. The community is adorable (looks), it has two beautiful pools, and a gym I use frequently. The people that live here range from all over - young to old. Never had noise complaints, nor had to make them. The staff is friendly! Over all happy with these Mark Taylor apartments! The reason I did not give five stars is because I've had some issues with things not being fixed in my apartment after making service requests. And my carpets are cheap and easily stained. But overall happy with my time here. Definitely will chose Mark Taylor again.