Summer House

Management personnel are unresponsive and don’t care about the needs of their residents.

Your property will go missing and management will treat it like a non issue. I wish I could give zero stars. I had trouble getting my peloton bike in my car so I left it by the elevator on G3, an area supposedly only accessible by employees and tenants. At 8:45-50am ish my bike was there when I left for work. I came back around 7:15pm to bring the bike back to my apartment and the bike was missing; a ~140 lbs Peloton bike. All employees, except 1, claimed they didn’t see a bike by the elevator. This place tells you the areas have cameras but all cameras were “working” except the one at the area where my bike was taken. Management is treating the issue as the bike was “abandoned” and someone else must have claimed it, which is completely absurd. The elevator area is an enclosed area and you need a key fob to get in. The bike was also there for less than 24 hours. This is supposed to be a luxury building with a concierge…but they told me they don’t keep track of who comes in and out of the building (in terms of non residents), even if that’s case the cameras they claim to have should have caught someone carrying a Peloton bike out of the building. Less than 5 months before the stolen bike incident, someone left a used diaper in my car handle. The used diaper was left in the handle of the driver’s door so I would have to get the diaper out if I wanted to get in the car, mind you how scary this was for me as a girl living alone. I park my car in the building’s garage where I’m charged an additional $150 per month. I notified management in person about the incident 1-2 days later; they promised to look into it and as usual nothing was done, they didn’t bother with an update or anything. If you currently live or plan on moving into Summer House, just know that you or your property will be NOT be safe. The cameras are not always working, and literally anyone can get in the building. On top that these people will continue charging for monthly amenities that we can’t even use. The old management was also more personable, you can definitely feel this place has become very corporate and it’s about making profits.

The new management is rude and unresponsive. Rent prices have surged for existing tenants. We must continue to pay for amenities that we cannot use for the next year while they do construction. Construction noise will last the entire year. This place used to be good, but now is the time to look elsewhere.

The new management is terrible. Huge difference since they took over. Amenities are unusable for the next year but we are still being charged for them. construction which is noisy will go on for the next year. Rude and unresponsive to residents.

I have lived here for 6 years when the building first opened. I love my actual apartment and many of my neighbors but the South Oxford Management that took over in 2021 and is currently here is absolutely terrible. They are not responsive, barely answer the phone and do not fix things. The back door has been broken for months, the garage door has been broken for weeks at a time at least twice in the last four months. They do not answer the phones, are rude to residents and rude to the concierge. Rents increased 15% this year which exceeds all other buildings around here. The resident events are poorly executed and they provide wine that is worse than what I drank in college. Then they take away the food and drinks before the event is over for themselves. Now they are doing Constuction and those of us who work from home cannot do so. Finally, they are doing construction on all the amenities but are still charging all residents the amenities fees for things we cannot use!

It is a comfortable place and office staff is really terrific. Apartment layout leaves something to be desired.

great building, great location, great staff

I would definitely recommend Summer House. The amenities are some of the best I've seen.

I would absolutely recommend apartment community. Building is clean, secure not to mention the staff is friendly, professional and pleasant

Amazing management. Great building. No complaints!

10/10 for me! First time having to submit a maintenance request and it was a smooth and seamless process. The turnaround time was fast and the issue was resolved in less than 24 hours.

maintenance requests are usually handled quickly and efficiently.

Summer House offered great amenities, a safe environment, and a great location

YES

Really enjoying everything so far and management staff is very attentive. Maintenance staff has been excellent as well.

The office staff hands down are why I would recommend this community in a heartbeat. Professional, friendly, understanding, other management companies could learn a thing or two from you all. Besides that, the amenities, cleanliness and overall feel of the building I enjoyed during my time residing in the building.

I think this apartment is at a great location and price point. The building is classy and the amenities reflect that.

We are unfortunately just about to move out of this great property, great location and superbly managed apartments (Home!) The facilities are great and all the staff from the maintenance, cleaners, shuttle drivers, concierge, leasing and management are great people. It’s only a move to the west coast that is taking us away. You won’t be disappointed ????????????

From what I've seen, Summer House offers the most amenities for the value! Other apartment complexes don't come close. The common areas are well maintained and most of the concierge staff is very friendly. The leasing office was also very friendly and accommodating. Javier is excellent and very friendly! In addition, the location cant be beat. There are numerous restaurants within walking distance.

You cannot have a better staff of associates anywhere. This entire place is filled with the most wonderful, helpful, and class-act people.

Quiet, build well, haven't needed to use my heat as the apartment is very comfortable.

We enjoy living here and the entire staff is wonderful.

I believe the level and attention to details by the office personnel was great. No to mention, the building is always clean, amenities are great and of course security is always on hand.

How well the common areas are maintained, the responsiveness from everyone.

Good NPS. I would recommend and I do whenever I hear anyone looking to move.

We are so impressed with the all the employees of this building. Simply lovely respectful and most helpful. We feel lucky to have made the decision to move to Summer House

Clean building with all the modern apartment features and amenities. Staff welcoming, knowledgeable and professional. Prices reasonable and parking is available. Many buildings only guarantee one parking spot but at Summer House they at least offer the option of parking at target.