Summerchase at Prattville

This apartment complex has been neglecting the maintenance in my unit ever since I moved in 2020. I reported the mold and mildew in bathrooms and AC units, no one showed up till 3 weeks later but only to repaint over the mold. They scheduled a maintenance team to come upgrade the pipes for proper plumbing charges. In this process, the maintenance crew knocked down walls to replace the pipes and took the door off the laundry room. They completed their task of replacing pipes, but left walls open and door setting to the side. I waited patiently for their return to replace everything back, but no one showed for 3 days after the 2 days it took for the completion. My family was in the cold exposed to temperatures of the winter air for an entire week. I went to the management to address the issue and was replied with they didn't know the team was finished. After that it took them 2 more days to complete with poor painting to cover exposed surfaces. Now my newest complaint, is I have no light in my bathroom. The light bulb, in the master bathroom over the shower, went flashing like crazy since the maintenance upgrade, so I thought to change the bulb, but foyer light fixture in the shower was rusty. The glass compartment was difficult to detach, so with effort, the entire unit falls out of the ceiling. I went to management to file a report, the response was not so welcoming. I was told they were too busy upgrading the cosmetic scenery, that no one will come to fix it. I asked for a date to expect at least, but all I got was laughs. Completely disrespectful, unprofessional, and hypocritical. enough is enough. There will be legal action. This message is documented if suddenly erased.

I have lived at Summerchase for 3 years now and have never had any issues with the front office or maintenance. Any time I have had a maintenance request, it has always been taken care of that day or the next day. They are replacing all of the plumbing inside the walls to all of the apartments as vacants are coming available, which is much needed, as well as several other upgrades. The new owners seem to be putting a lot of money and upgrades to this community making it a much more family oriented atmosphere. My dogs love the dog park and the new gym is great! I highly recommend living here!

This is the worst place that I have ever lived at. Management is poor. The apartments are disgusting. I have several pictures and videos to post as proof.I have been here since December of 2020. The apartment flooded in April of 2021. They call themselves treating the mold/mildew and boarded up a hole. This apartment has water stains, mold, mildew smell coming from AC, it’s just horrible. They are not interested in fixing the problem! They just want to continue to patch. Whatever you do, please stay away from this place.

Walked in and it was raining outside, a whole was dripping in livingroom ceiling, asked how long and was told 4 months with nothing getting done. Blk mold and no help from apt or companys owners.

I have been at Summerchase for a while now and I simply love it! The office staff is very helpful and I love that I can do almost everything online from paying rent to submitting work orders. Wonderful place to be!

My family and I live in Summerchase Apartments in Prattville, AL. The staff has been so helpful in our transition from Maryland. The staff was able to find us an apartment at a short period of time. The location of the apartments is awesome. Close to my daughter's school, family, church and restaurants. I am very appreciative of their kindness and help from Summerchase staff. Thanks for your southern hospitality. Sincerely, The Shivers Family, Prattville, AL