Sunnybrook Residences

The apartment itself is very nice, however the message that the leasing department provides “luxury” care and service is incorrect. I lived here for 18 months and upon my arrival it was under a different property management company, which was great from my experience. After Air communities took over, the quality of the environment declined. Now you struggle to get someone on the phone, getting your maintenance needs met which is horrible when dealing with ant infestations. The property is a new build so be aware of bug problems. I once had to throw away everything in my kids room, all of their toys included because ants infested our apartment in a span of 48 hours. I do want to emphasize that the pictures do match what you will get with your apartment, however its not worth much when the leasing office is not up to par. The amenities are nice but beware that the multitude of residents are a lot of younger adults, so forget about the pool and other amenities on weekends if you have kids. They get very rowdy and its uncomfortable being there with family. I have seen police being called for this several times. Lastly, there is a car break in problem in the neighborhood. Get the ring door bell app to stay up to date on those things. There is a parking lot that use to be free, but now you have to pay for parking which is ridiculous for a private lot. Overall, the apartments are nice and a good distance to a lot of things, but the bad unfortunately outweighs the good and I would not recommend someone move here with kids or a family, or elderly.

The most incompetent staff I’ve ever dealt with. Not only did I refuse to move in because of the lack of professionalism, when I was refunded my deposit, they tried making me re-pay for a “move out” fee. I had to explain that I never moved in. New apartments across the street are much nicer and the staff is competent and reliable. Do not bother with this place.

It's a nice place to live, but it's not enough parking from the start. Then they decided to take some of the parking spots there and make them assigned parking spots...BUT if you want a spot you have to pay $25 extra a month per vehicle. Rent is already high enough.