TENmflats

I moved to Tenmflats last year and I will say this, I don’t often write reviews for apartments, but my experience at Tenmflats has not been a good one. I want to help warn potential tenants/applicants from leasing at this apartment. I’ve had issues receiving phone service at my unit and when I’ve addressed it with them, they aren’t interested in fixing the problem. The maintenance crew is great, however, it takes them way too long to address the issue when you submit it on the portal. I don’t blame the maintenance crew for that though. The maintenance crew is one the few bright spots of this spot. The units are way too expensive to be getting this poor of a service. They will hold events often in hopes of you forgetting the mid service that you are receiving. I know people have said their attraction to this place is the location, which is fine, but it isn’t worth the price. The constant fire alarms are such an inconvenience that it can range anywhere from 7 am in the morning to 2 am at night. They have it more often during the day which can be a bummer if you are trying to get an afternoon nap on the weekend after a long work week. I will conclude in saying this the worst apartment I’ve ever moved to mainly because of how much they are charging and how little they provide from a service aspect. Please be wise and don’t move here if you don’t have to.

This apartment complex is falling apart. Poor management, bad smell in the garage at all the time, pet smell in the elevator, rude staff in the leasing office and pool area is making it difficult to enjoy your time.

Management lacks any sense of professionalism; packages get lost often and the front desk abruptly leaves during the weekends without any timely notice. I moved from downtown Baltimore, and I would say the the crime here (especially vehicle thefts, and break-ins) is significantly worse. There is a lack of security. Random people are able to get inside the community (you can tell because they ask other tenants to key them in) to use our amenities like the basketball court and gym. Also, a bunch of smokers in the stairwell and garage.

Vehicle thefts, break-ins, & a serious lack of security are recurring issues here.

I recently moved out of Ten M after living there for 2 years. Among my greatest concerns was the noise from the neighbors above as I lived on the 1st floor. Late night music, a little kid running around til late hours, and the lack of attention to this problem by the "management". this meant sleepless nights. The next concern was the constant smell of weed in the hallways which I presume came from the stairways. As I'm not a smoker, and the community (allegedly) had rules, I didn't expect to feel like I was living in a bong. The key fob they provide is a joke, as Ive encountered people walking right in as someone else exits. Why use a key fob, when the doors are easily passable without one. This was a safety concern that the "management" apparently has ignored. Next, I had to pay for a 2nd car for their garage and it's quite well known that car theft was a problem. Also, folks drove at high speeds up and down the garage and the garage gate was very frequently inoperable. Further, it was not safe to come home from work to a poorly lit garage when there are car thefts going on. Oh, and the "management" were quick to say surveillance cameras weren't working. I'd think you'd be safer parking on the street... For the rental prices they're quoting, do yourself and your family a favor and rent somewhere else! Run away from this place!

These apartments present as a “secure” building but that means 1 security guard for 3 buildings where nighttime theft is frequent. Just this week, 2 vehicles were stolen from the garage, and a few moths ago someone was shot!!! The property owners won’t hire more staff to actually “secure” the building so you are pretty much on your own. This place is a prime target for thieves and has gone downhill fast in the last 5 years. If you value your property (and your safety) I would not even consider moving here.

I love living at Ten M. Friendly staff. Hard working maintenance crew with a good attitude. And impeccable house keepers. Happy New Year!

M.flats has an amazing team! They strive to do the best to ensure community guidelines are followed, and also resolve issues in a timely manner. The ambiance is beautiful and, overall Im happy to be a resident.

Best apartment I have ever lived in. The entire staff is amazing. I've lived her for almost 3 years and never had any issues. Everyone is friendly and professional, the maintenance crew is fast and skilled. The front desk crew is accommodating and makes living here a pleasure.

One of the best apartments in Columbua. Staffs are professional and courteous.

I have lived here for 2 months and I really like it so far! The leasing staff is top notch and the community is very nice.

Sleek design and decor. Terrific amenities. Secure and clean environment. Top notch, upscale apartment living. I'm very pleased with everything Ten M offers and provides me as a tenant.

the apartments are beautiful and well-designed and the amenities and services provided rival those of a luxury hotel. Really happy with my choice to live here.

I really enjoy living here because of the cleanliness and amenities. Also, whenever I put in a maintenance request through the app, it is resolved within 1 day. Thank you!

Love the conducive atmosphere and overall friendly service. Thank you

I love living at ten M. Staff, house keepers and maintenance are very helpful and friendly. Very clean and well maintained building.

My boyfriend and I just moved to m. flats late-February and we both LOVE it already. We keep thinking we're in a hotel and someone is going to call our room soon to tell us our stay is up - LOL. Highly recommend this place if you're looking to move in the future.

I love living here. It has everything I could want. Staff and maintenance are wonderful !

It's great leaving here. Service is great, staff is great and near everything you need, from the mall, restaurant and movie theater and more.

Alexander, Sebastien, Yasmin and the other young woman at the front desk they do exceptional work. They are very attentive to the residents, very organized, honest, their follow-up is exceptional. They are an effective team as is the maintenance team.

I absolutely love living here. Staff are so friendly and accommodating. Maintenance and housekeeping are above my expectations.

One the best place to leave. Access to restaurants and mall. It's a great location. Also love the idea of not having to worry about parking.

The staff make the Ten M apartment what it is. They are helpful, friendly and professional. Of course the proximity of Ten M to the mall and the retail has its good and bad with easy access to restaurant but with unending traffic jams. Overall, I say good experience

Ten M Flats has a clean, friendly and professional environment. Everything is well maintained and management is top tier. I've enjoyed my stay and look forward to renewing my lease.

Ten M is a visually attractive, safe, friendly community with great amenities!

Very happy living in Ten.M, concerned since Covid-19 with tenents and guest not wearing masks.

Maintenance team works so hard to meet resident requests in a timely and professional manner.

I have had 3 apartments in the last ten years within a 5 mile radius. This is by far the most tenant friendly environment I have lived in. I know many of my neighbors, and the staff is really helpful, and friendly. I really like it here, and would strongly recommend this complex/Kettler to anyone looking for a change of scenery in Columbia. This place has really been a great experience so far.

Living at m.flats has been amazing! From my move in with Alex to concierge to maintenance and cleaning the entire team has been friendly, professional, timely and a joy to work with. I LOVE my new community.

By far literally the best apartment place I have lived in so far. This place is always nice and clean, all the staff that I have talked to were extremely nice and helpful. The maintenance people always arrived quick and fixed all problems I have had. Never before have I lived at a place that actually hosted events from football season, to holiday seasons to just because.

Great location and very reasonable prices on the rent.

Very Nice mainatined community , The leasing office was very helpful with the move and i would recommend any one looking for a nice community to live in.

Leaving here is wonderful . Great service, wonderful amenities and walking distance from restaurants, mall and Whole foods.

Great location and excellent resident parking situation.

Beautiful and clean...always updating residents about whats happening. Also, constant reminders to stay up to date to help create a conducive environment.

Excellent place to live, located in a great area.

Great place to live. excellent location. luxury apts. Alarm testing is obnoxiously loud during the day.

We cannot have asked for a better community to live in. We are especially impressed by all of the measures the building put in with regard to the Covid-19 pandemic! Because of the measured and calculated efforts, we feel that we are safe in our community. All of the email updates, signs, the strategic closing and reopening of common areas, etc impressed both my husband and myself. Love everything about living here!

Excellent and prompt maintenance.

Great staff, pricing is fair but could be lower. Some inconsiderate neighbors if you move here.

I love this location. It is great for school and any of my food needs! The lobby is beautiful and my friends love to hang out

I have a great view, privacy, individuality; and @ this time CV19, comfort & as much security that is possible. Staff warm & friendly.

I moved in at the very start of the coronavirus issue and things were still normal at that time (no lockdown as such). However one week into our stay there was almost a lockdown in MD with all people working from home, dine in restaurants shut down and only essential services running. During this tough time, home delivery and essential maintenance (such as heating) were very important. And 5 stars to TenMFlats management and maintenance teams for keeping these services on. They are also proactive in limiting resident access to common areas to limit exposure and potential spread of the virus. They keep cleaning the common areas regularly. They are prompt in responding to any requests. Moving time was a pleasant experience for the first time. The freight elevator was reserved at our requested time and the loading dock shutter opened too. They kept checking on us if we needed any help etc. All in all, even amid this crisis, I feel this is a great place to stay. Probably couldn't have been at any better place in this critical time. 5 stars to the management and maintenance teams and a big thank you for making this experience as pleasant as you could possibly make. Definitely recommend this community to everyone!

Ten-M is a very nice community to live in. However, management has policies that are inequitable and pose a threat to resident's with regards to parking your car even though you have rented a parking space, you may be subject to having your car towed and without prior notice.

Excellent management and staff. Beautiful building and terrific amenities.

Excellent apartment community with friendly staff, high-quality maintenance staff, and terrific amenities. As good as it gets in apartment living.

What a wonderful place to live and a gregarious community. I have found reason to enjoy this community that I hadn't considered prior to moving in. This is the perfect community for those of us that work from home primarily. Many different "office" locations to choose from. And the outside patio experience is wonderful. Love it! Love it! Love it!

The maintenance is good but Isaac is great! Super personable and does his work quick and well.

Everyone working in the TENMFlats community Is friendly, professional, and always anxious to assist with addressing any issues or concerns. The TENMFlats community and walkability to great shopping in addition to many restaurants make living at TENMFlats my number one choice!

The maintenance staff are excellent. I find the maintenance app easy to use, the response time is stellar and the staff are efficient, friendly and fix the issue. They are awesome!