The Abbey At Jones Road

Love love this apartment, had a great experience as my first home. Apartments are nice and are modern. Staff is very nice and have great customer service. Floors and environment are very clean. Looking forward to review my lease :)

Definitely a decent spot if you’re in between living situations but between the bugs, water always off because something is broken, and their constant inability to return a message or phone call. It’s a waste of money sadly. You’re always told if you have issues contact them, then when you do they either don’t respond or drag their feet. Honestly consider this apartment as your last resort.

If you want one of the best places to live for you and your family in a quiet neighborhood with a great apartment, staff, then this is not the place for you. The management here has their heads up their asses. They cannot even handle simple tasks like returning phone calls or giving you any respect. Multiple break-ins and cars stolen. They do not inform the community about this, and keep it all hidden within themselves. Apartments have mold and cockroaches galore. They will not answer to these problems. They are very shady only doing things to benefit themselves and never to the renter.

Friendly and knowledgeable staff. Great to work with!

Hello I just encounter the worst customer services ever. The website says that on summer hours is from 9-6 pm. I got to the place at 5:36 and the manager never acknowledged my visit. She keep talking to a friend until 5:46 and then told me that she is closed even thou the hours are until 6pm. She even argue with me what was my time of arrival. She also says she can't show the apartment 30 mins before closing with a really bad attitude. Anyways they won't get a penny from me. I won't waste my time. Thank you Mrs Rebeca Cortes

these people switch office personnel every month, felisitas the manger likes to add additional charges and when you question her she becomes defensive and threatens to evict you. my rent is supposed to be 1049 but somehow it's jumped up to 1200 every month, roaches, maintenance doesnt do anything!

This community is well maintained and the management and maintenance staff is exceptional. Upgrade repairs are constant but this is what will plummet this community to the top. It is a pet community and all tenants adhere to the rules of "Pet" care and in turn this allows the children to "Play" in the "green" areas without having to worry about unhealthy conditions due to pets. It is a great community for the price -

Before I moved to Houston, I did all my searching over the internet for a place to live because I lived in Nebraska at the time. I found the Abby at Jones Road and was reading the reviews but also noticed they were going through some major renovations so I took a chance, I called them up and they got me locked into a place and I moved down. When I got to my Apartment they had just put the finishing touches on it. Brand new everything from top to bottom. I could not have been happier. And I still am to this day. Everyone in the complex is great, not a lot of noise. Every now and then the neighbors might throw a party but even then its nothing crazy. The staff is amazing. If you have a problem they are taking care of it right away. I myself have not had anything major come up besides needing to get the water line on my fridge fixed because it had dirt in the line so my ice was dirty. I travel a lot for work, and I will even call in and ask them to go check and make sure everything in the apartment is ok because sometimes I'm gone for 2 or 3 weeks, its done no questions asked. If your looking for a great place to live in Houston you could not ask for a better spot than this place.

We have been residents since August 2014. Kudos to the property manager, her staff and maintenance for doing a great job for the community. They go above and beyond the call of duty to keep us their residents satisfied. The surroundings are well-kept, maintenance and service issues are addressed promptly. They even throw parties for the residents and send out advisories (weather, security etc.) so you know that they are very much involved and concerned with what is happening in the neighborhood.

The abbey as treated us very kind and with lots of love. We are a small young family moving from south Jersey to Houston,Tx our move in date is Aug27th. The process was so smooth and easy and they catered to us just like if we were talking in person . We are very excited to make the drive and see our new apartment!

This complex is cared for by the staff by being transparent with all tenants. The location is great as you have 1960/290 and 249 within minutes to any direction of what Houston has to offer.