The Apartments at City Center

The management of the property by Hines has resulted in many unwanted and unwarranted changes in the residence/community. One such change is their recent decision to sack all the concierges and shut down the front desk service - one they’re obligated to maintain per our lease agreement. They are replacing this service with an Amazon Hub. Not only is this decision a breach of contract but it also creates a great security concern for the residents. With DC crime rates what they are, it was a great comfort to know that we had a trusted team of concierges to keep at eye out and make sure that unwanted visitors did not come into the building. That will no longer be the case. Overall, amenities at this complex are mediocre in comparison to the other large apartment complexes in DC. Everything feels a bit dated and worn. The front desk team and the services they provided were simple exceptional and the jewel of the community. They knew all the residents by name and apartment number. They checked on us, took care of us, and went far beyond their job descriptions to make all of us feel at home. Unfortunately, they will be replaced by robots as a cost saving measure. The management team is also still raising rent… Tenants are unhappy and likely not to renew their leases. Don’t move here.

The building is removing the front desk staff at the 875 side and the replacing them with Amazon lockers, etc. Had I known about this, I would not have renewed my lease. With this development building should at least offer the option to terminate their lease immediately.

This is a beautiful building, and if you like to be a central, mixed use business area, a great location. I have lived here since before the pandemic. However, the property management changed in mid-2022 for the worse. The new management team is less professional, less organized, and building maintenance has declined. Some units have had plumbing and flooding issues in part due to the building's design and maintenance problems. People are nice with a mix of students, professionals, and retired residents.

I have lived at the apartments at city center for exactly 12 days and have already seen mice running around my unit. Informed the leasing office who was very nice and as helpful as they could be and they sent the lead exterminator. Francesco then informed me that there was nothing he could do and would only be able to lay mice traps down until pest control comes which isn't until next Thursday 3/24/24. It is the next day and no one has laid any traps down I had to go out and get some myself and lay them down. I am scared to sleep at night I missed two days of work and haven't slept in the unit. I've reached out to management who still has not gotten back to me and seems to be too busy. If planning to move here, move at your own risk! Nice building nice people but you might be sleeping with mice.

Bridgette has become a part of our every day existence here, and I would miss her terribly if I didn’t get to say hi to her as I leave for work. She’s lovely and incredibly sweet. Tony is invaluable and I adore him. He’s friendly, calm and always helpful. He was wonderful to us during our Covid absence. THank you Buzzoto for having such wonderful staff.

The microwave in our apartment stopped working. We put in a request for it to be fixed, which was a very easy process. The maintenance crew responded immediately, and the microwave was fixed within an hour. It was an extremely efficient procedure, and the work work was excellent. Thanks so much to the staff at the Apartments at City Center for the great service!

The Apartments at CityCenter staff is professional, polite, and knowledgeable. The building and amenities are clean and fully functioning at all times. The entire operation is well managed. Highly recommend!

Caleb at The Apartments at CityCenter is nothing short of wonderful. He provided me and my family a first class experience when touring the building. It was like talking to an old friend we had known for years. He went above and beyond to secure the unit that we wanted. From our first initial phone conversation through the application process Caleb was nothing short of outstanding. A true southern gentleman. I can not wait to move to the building next month and knowing that there will be a familiar face to greet me when I arrive is extremely comforting. In addition we toured about 7 additional buildings in DC and nothing compared to The Apartments at CityCenter. Caleb, you are a true gem, thank you for everything! See you next month :)

I’m a resident and small business owner here. Grateful to be a part of this community. The staff is terrific. Caleb in the leasing office is polite, professional and courteous. Highly recommend him, and the entire team!

CityCenter is top of the line and we love every minute of living here. Caleb in the leasing office could not have been more helpful in our search for the perfect place. We found ours because of him! CityCenter is the best

I love living in this building! It is an absolute dream and a great place to call home. The units are open, have tons of storage, beautiful windows, and nice finishes. The gym is a great size and has everything you would need for everyday use. The roof is absolutely beautiful, but I also love that there are other common spaces to enjoy on various levels. It really feels like a community, especially with all the nice spaces and friendly staff. Special thank you to Tisa, who is always extremely helpful and welcoming -- she takes extra special care to make sure that we are all happy and have what we need. The individualized attention and care from folks on the staff like Tisa is the cherry on top of the overall experience of calling this place home!

My husband and I actually lived here on two different occasions, and only moved away each time because of bigger things. The building is clean, kind, and beautiful. The people who work there are SO responsive and friendly (shoutout to Tisa, who got to know us, our dog, and really took care of us when the pandemic hit). If the universe would bring us back to DC for whatever reason, there’s a solid chance we’d land at CityCenter again. 10 out of 5 stars (yes, you read that right)

I'm a former resident and Tisa reached out to me to see if I would consider writing a review of my time living there. I'm thrilled to do it, because I believe it's the best full-service rental building in DC. My favorite things about it: 1. The management and front desk staff (including Tisa!) were the best I've experienced in a full-service building. Friendly, quick to learn residents' names, and always happy to go above and beyond to help. 2. Immaculately maintained lobby and common areas 3. The neighborhood restaurants, shopping, and convenient central location. 4. The great friends I made living there I highly recommend this building, and it would be at the top of my list if I decide to move back to DC.

Came to look at some potential apartments on Monday, the 29th. The apartments here look so beautiful and I love all the natural lighting and it’s super quiet. I would also love to highlight just how great and super helpful Caleb was! He was super informative and answered any questions thoroughly! Genuinely a nice person. Couldn’t have asked for a better person to show us around and really talk to us about the place and the area around. Thank you Caleb!

I’ve been a resident at the Apartments at CityCenter for almost 3 year, and it has easily been my favorite place to live in DC. The location is within blocks of all metro lines, tons of restaurants, cafes (Piccolina!), and stores. The building, amenities, and apartments are beautiful. But more importantly, the staff is incredibly friendly, helpful, and professional. Special shoutout to Tisa, who is so full of warmth and positivity, and went above and beyond to take care of everyone (even through a pandemic!). Also a special shout out to Jesse, our leasing agent, who helped us find the apartment that we loved so much.

The Apartments at City Center is centrally located in the heart of DC providing easy access to essentially anything you need. The building is great and the staff really set the building apart from others. Especially Tisa Holloway, the Director of Resident Services. Tisa goes out of her way for the residents - she greets every resident by name and with a smile and goes the extra mile to make living here a great experience.

Perfect location, kindest staff (Tisa is the best!), and amazing amenities.

I’ve been living at City Center DC for a few years now and Tisa is the best! Especially this past year during the pandemic. She is always happy to help when needed and she really goes above and beyond in her service. With everyone ordering everything online more this past year I know the workload for the staff has greatly increased and I really appreciate that due to their hard work the level of service has not suffered.

I moved into The Apartments at CityCenter about 6 months ago and the experience has been fantastic! Tisa at the front desk in particular always says hello every day and makes everyone feel welcome. The amenities here are top notch, everything is kept in top shape, and it's hard to beat the location.

I have lived at City Center for over a year, and it has been everything I imagined and more! The amenities are state of the art, and the location is close to metro lines, shopping, museums, and a ton of restaurants. Everyone who works here is so friendly and professional! The maintenance staff is fantastic--I have only had two issues, but they have been resolved in 30 minutes! Tisa is so helpful, friendly, and goes out of her way to make City Center feel like home. I highly recommend City Center to anyone!

Tisa is probably the highlight of living here! She graciously brings all of our packages to our doorstep in a very timely manner and sometimes multiple times a day! Never in any other apartment that you get such service, 5 stars all the way for her!