The Berkshire

I have not lived here for a full year yet and it has been a terrible experience. The apartments are infested with roaches and there are mice. They tell you that pest control will come every Monday but in reality pest control comes to your apartment once a month. My package has been stolen from the mail room twice and they do nothing about, and maintenance takes forever to fix anything.

A little over a month after I moved in, I did have pest control issues however management was quick to take care of it. I haven't had any problems since. Lowest prices in rent in the area which include all utilities, although the amenities could use improvement. The location of the place is great and within walking distance to my classes.

As a student attending VCU, the prices here are affordable. The apartments themselves are a little dated however management has done a lot of renovations this past year and they do a great job at keeping the place clean. I am walking distance to my classes and work, the location is very convenient.

To start, theres a definite roach problem. It's the whole building too, I know of people who live on different floors and also experience a roach problem. I have done as much as I can do and the management won't respond to my or anyone elses complaints about the roaches. Some neighbors I talked to even told me there are mice (which, knock on wood, I haven't experienced). I can tolerate all the other issues of this place, but the roaches is what brought this place down from 3 or even 4 stars to just 1 star. The kitchen needs A LOT of work. The cabinets are so old and grimey that the only thing you can really do for them is either sand them down and repaint them or just replace them all together. Again, I've seen the cabinets in other units and honestly mine look the best out of all of them. I'd ask to do it myself, but that is 100% not my job. Why should I waste anymore money on fixing this place up? The $100+ on roach spray/bait is already too much. There is no hood over my stove and no windows in the kitchen so cooking is a challenge. The vent in my kitchen is so clogged I doubt it's even doing anything (I tried cleaning it, but I think only a professional with serious PPE can actually tackle that job). In addition, my stove wont ignite without a match. One of the burners used to ignite with no match, but not anymore. My neighbors have a pilot light so their stove is hot to the touch all the time (in case that's something you're concerned about). Half my outlets don't work and the bathroom has no outlet whatsoever. Another potential concern is the "How to protect your family from lead" pamphlet they gave me when I first moved in. I understand it's an old building and I'm fine with that, but I thought it's worth a mention. Lastly, the sundeck being closed. That was a big thing they advertised, but it's impossible to get up there. You have to ask someone in management to unlock it for you, if you can even track down anyone from management. That means the deck is only open during office hours so you can forget about going up there early in the morning, in the evening, or on Sundays. The only plus to this place is that the maintenance workers came very quickly to fix my issues (though they did enter my apartment while I wasn't there despite me specifying to not enter my apartment while I was there because I wanted to explain the issues in person). Plus the view is very pretty, especially at night if you're facing East.

Parts of my ceiling collapsed multiple times due to leaking from rain. They took money out of my security deposit to “fix” it. I had to go out of my way to argue with them and they finally claimed to give me back my security deposit but it’s been well over 3 months since I moved out and I still have not received back my $200. They love stealing money from students, and the apartment itself is awful. Old, moldy, mice and cockroach infested. Please save yourself the trouble and do not live here.

I currently live in a 1br on a middle floor in the West side of the building. The East side might be better since more families live there. You'll hear every single footstep from the people upstairs; every conversation in the apartments next door; even the constant elevator arrival "dings" wake me up, and I'm a fairly deep sleeper. I'm not exaggerating. It's rough. If I could do it over again I would go to a newer building (with proper sound insulation)and pay the same rate for a smaller unit. I was lured into Berkshire by the big rooms and low rent but of course there was a catch: quiet doesn't exist here. Also the beaming 5-star reviews on here are fake.

Though the lobby and aisle looks attractive, rooms are filthy. No maintenance. I have been living here with several problems such as roaches, malfunctioned AC and air exhaust, dirty, worn out floor tiles. I am tired of telling them. No option left except moving out.

DO NOT MOVE HERE! I literally cannot stress this enough. This building should be knocked over and rebuilt honestly. Get new people and just do away with the hot mess that is this building. I get these apartment towers downtown are old and stuff but really!?! Bugs everywhere, I feel like my apartment is falling apart around me. I cannot wait to get out of here. I am way sorry I chose this place. Get in somewhere better and do not waste time looking for an apartment if you know you are going to be moving in this city.

there are rats and roaches in the building. unfriendly staff. they never gets things done. they lie to you in your faces and act like they didn't do anything wrong. the office is never opened. Somebody pooped in the hallways and nobody cleaned for a week. Few weeks after I moved in the ceiling fell off and nobody came to fix it for more than 2 weeks. Dont live here

Hi, My name is Mike L., I am impressed by the nice attitude of Birkshire Apartments staff. The nice personalities are worthy of a award. Their honesty presents for a quintessential integrity award. I think The Birkshire will be an most excellent place to reside and put my head on my pillow!

Giving the berkshire one star is being gracious. They have the worst customer service and management that I have ever dealt with. Beyond the terrible service, the Berkshire is also an old and poorly maintained building. The appliances have not been changed in several decades. The floors are falling apart. The hallways also have a pungent, disgusting stench. Avoid at all costs.

Giving the berkshire one star is being gracious. They have the worst customer service and management that I have ever dealt with. Beyond the terrible service, the Berkshire is also an old and poorly maintained building. The appliances have not been changed in several decades. The floors are falling apart. The hallways also have a pungent, disgusting stench. Avoid at all costs.

Apartment officer always pass the buck. Also, their attitude toward resident is like the attitude of warden toward prisoners. Very bad customer service, definitely move out when lease is end. Quality of Amenities is old, the floor are not easy to clean. The design of air condition is weird, it is vertical, not very effective in summer and winter compared to the horizantal way. The most important thing is that, in the winter, sometimes the A/C can broken occasionally.(I mean the whole building's A/C system is broken) I remember that night, I can't fall sleep due to the low temputure. And this apartment officers did not response to this situation quickly, it last 2 nights.