The Bixby

Avoid renting here, so many better apartments out there. Do not expect any service from the leasing office staff whatsoever. The maintenance team and other staff are excellent and care about the residents but the leasing office could not be worse! They didn’t provide a copy of my lease, when I asked them about it they delayed delivery for over a month. Then when rent was due the leasing office denied the original figure that we talked about. Then after trying to resolve the issue, they still failed to communicate and still owe me money. Some of the leasing staff live in the building and I’ve seen it where they don’t come to help their neighbors when apartments flood, or people get locked out of their apartment. There were other issues, I received multiple packages and certified mail that sat in the package room for weeks without anyone notifying me that any packages had arrived. I reported the leasing office staff to the Office of Tenant Advocate, but save yourself the headache of dealing with these people by renting from one of the many other apartments nearby. Once they replace the leasing office staff it might be worth renting here but there’s no reason to experience leasing office staff that are this unprofessional and dishonest.

I love my unit here at the Bixby. It is so spacious and my rooftop patio is large, beautiful, and I've never seen anything like it with rental properties. However, in the 10 months I've been here the management company has changed 3 times, and the current management is basically just collecting a check. We've had questions about charges on our invoice, reached out a few times, and have never heard back. We've tried to track down a number where we can call to talk to someone at the management company, and apparently there isn't one. We've heard similar stories from others in the building: management does not respond to tenant inquires and no one has any idea of how to contact them. Also, the thing that has really got me at my wits end with this place is the fire alarm. It goes of AT LEAST once every other week, guaranteed once a month. Early morning, middle of the day, in the evening. The frequency is maddening!! The fire alarm, as it should be, is LOUD and hurts my ears (I feel so bad for all the pups in the building). It goes off for 10-30 minutes or more* at a time, and the worst part is that every time it goes off I know it's fluke so I just stay put. I pray that there is never a real fire emergency because how am I to know the difference?! Also, worth noting that when I was looking into Bixby, I saw reviews that complained about the fire alarm. I ignored them thinking it was probably just a few times and people were overreacting. It's not an overreaction. This is a real issue, and clearly has been going on for far too long. Giving 2 stars instead of 1 because my unit is amazing, the concierge staff is really nice, and the location is great. But sadly all of that is not worth the major downsides. * On January 22, 2022 the fire alarm went off for over an hour, nearly 90 minutes. The fire department came and left, fire alarm was still going off. Over an hour of a fire alarm blaring, no emergency. Absolutely unacceptable.

While the location is great and the units themselves are nice as well, it cannot be understated how utterly incompetent the management of this property is. At times it borders on criminal negligence. You will frequently be expected to interrupt your work day to do things like reset your key fobs, or be told with less than 24 hour notice that they plan on testing the fire alarms for an entire work day. In a world that is increasingly relying on remote work, their inability to consider their residents when planning such things is astounding. If you ever dare to make a complaint about any of the issues at the property, you will be ignored entirely. The General Manager, LaToya, is one of the most incompetent employees of any kind I've truly ever encountered. There are plenty of other apartments near by, and I would recommend literally all of them if it means not dealing with the management at this location.

I wish I had something to positive to say. However the staff make doing that nearly impossible. The building just goes from one unprofessional, immoral management and maintenance crew to another. I stayed hoping the building would improve with the yearly dissatisfaction. They may as well demolish the property if they want to continue running it this way. Such a shame a lovely area with unethical staff like this making it intolerable to live in.

We consistently had issues weekly with the management at this apartment building. 12 months was far too long to live there. It has been 90 days and we still haven't received our security deposit back, after over 15 emails, 4 voicemails, and an in person visit. In the beginning of the signing of the lease, there repeatedly were errors in the lease, with numbers differing up to the thousands. DO NOT LIVE HERE. there are plenty of other places for the price with a much better experience.

Scheduled and confirmed a tour of the building ahead of time, only to be told when we arrived they were not doing tours that day. Front desk staff was very rude.

Management ignores all concerns of residents. Emails go unanswered and reports are left un-filed. Do not lease here. You will regret it.

The Bixby has the worst management of any company I have ever experienced. I have filed noise complaints every day for weeks — only 3 of the 10 complaints have been responded to with no remorse from management, and no change from my neighbors. The Bixby regularly demonstrates it does not care about its residents not only because complaints are not tended to, but also because community spaces aren’t maintained or stocked with appropriate supplies, and trash areas are always a mess. I would highly recommend you sign a lease anywhere OTHER than The Bixby, unless you like crappy management, rude front desk staff, noisy neighbors, weed-smelling hallways, and useless amenities.

Sept 2017. We have lived here for 15 months. Unfortunately, we do not recommend this building. We have had the drywall repaired twice due to a leak from terrace above through our entry, but have not repaired the source. They gave us a piece of tarp to cover the problem area and reroute the water. So long ago, the tarp is deteriorating and we have to move it and the rocks holding it down to access our terrace. Once they were "rented-up" in October 2017, the staff started to shuffle, cleaning and maintenance were cut-back and the building has become nasty. The dumpsters are inside the garage. They overflow before pick-up with human waste and other garbage and the smell goes up the elevator shaft to the third floor. It took repeated complaints, with photos to management, and finally an inspection (probably by the incoming management company) to get any results. But those were temporary and it is scary to walk through the garage. Speaking of the garage, Bixby has covered parking for rent to residents. It also rents out spaces to day patrons. They do not enforce the parking tag system -we were told they don't know who they have distributed tags to. So we have actually come into the garage in the middle of the day and there have been no spaces. Broken down autos leaking oil were allowed to sit for months. We have noticed that the coffee machine is out of supplies by noon each day. The front hallway and apartment flood when it rains hard. The pool is often closed after rain and was closed on the hottest day in June due to "overcrowding". The hallways smell of dope. It took several months to get a water filter replaced and they replaced a $50 toxin filter with a $10 taste filter. No one has checked the furnace filters in a year. Last year they replaced the good filters with the equivalent of chain link fence so white dust accumulates everywhere. The fire alarms went off twice this week. Once due to a prank and once due to a cooking accident - at 11pm. The alarm is so loud that it terrifies our pet and is physically painful to us while exiting. The management has provided no emergency exit diagrams or instructions. We were very excited to mover to Bixby last year. The location is really good if you work at The Navy Yard, but it has been very disappoint and not a good value. We are pretty sure the business model for this building has a lot to do with the way management treats the residents.

I've lived here for about a year. Unfortunately, I can't recommend the building. It's not the WORST - it's just not great. A few months ago, the building cut back security from 24/7 to part-time... concerning. The floor hallway started to consistently smell like trash, the dumpsters were repeatedly moved to partially block the garage entrance on trash pickup days, the lobby coffee machine started displaying a "cleaning required" message for months on end and was frequently out of milk and/ or coffee (and the coffee machine availability was cut back to mornings-only, with no notice to residents), the basement exit hallways are consistently filthy - that sort of thing. The "free" dog wash never worked properly (I don't know about your dog, but mine is not a fan of freezing-only water) and eventually it became pay-only. At one point the building locked the exterior exits on the bottom floor so that residents couldn't exit from the INSIDE, trapping them in the building. This was explained to me by the front desk as a fix for "security concerns," but isn't that a violation of the fire code? Speaking of, I could have overlooked all of that, had the fire alarm not become a problem. It's frequent. It's monthly, if not weekly. And it's not residents or false alarms - it's just the alarm system itself. It has some kind of defect that causes it to go off at all hours of the night and day. And it's LOUD, you can't stay in the apartment while it's going off. It's so awful, y'all. One time it went off in the middle of the night, like 2 or 3 am while it was snowing. Residents just stood outside in the snow. They claim it's now fixed, but... it took them a year to "fix" it. Color me skeptical. Oh, and the ground floor of the building near the garage entrance is typically wreathed in a cloud of smoke. Basically the building's just going downhill. If you're cool with gradually declining amenities and trash smells, then I guess it's OK. But if you've got the budget to do better, I'd recommend one of the other buildings in the area.

I've lived at The Bixby since July 2017 - love the location and the unit itself. However, beware: the noise is AWFUL! The units are not soundproofed or insulated at all. There is a family with two little kids above us, and we hear them at all hours of the day, starting at 5/6 AM (screaming, crying, running, stomping, etc). But it's not just the fact that they are noisy (which they are) - the building is not built well to insulate from neighbor noise. We can hear them sneezing, vacuuming, and talking - basically just standard noise. That is NOT NORMAL in an apartment building. There is also a yappy dog next door that we can hear throughout the day. My roommate and I have attempted to talk to management, but they have not come up with any solution and no longer reply to our emails. Will definitely not be renewing my lease here because the noise is intolerable. As another reviewer said, the amenities are nice, but often not maintained - one (of only two) treadmills broken, lights in the gym flickering, no coffee, etc. Before signing a lease, I would make sure you fully take into account the quality of the unit and building itself. Also a lot of loitering and noise in hallways/common areas coming from other residents and the many visitors that seem to be around. There are some red flags that I wish I had paid closer attention to before signing a lease here.