The Briarcliff City Apartments

First, management is rude and condescending. The pool is “temporarily closed” on a very regular basis for days at a time, because the water quality is so poor. On a positive note, the community is quiet in general. I think these apartments are overpriced for the quality and amenities.

I'd like to share my experience at Briarcliff City Apartments. My husband and I used this apartment as an occasional place to stay while visiting our daughter who recently moved to Kansas City. Our apartment was vacant most of the time so we placed a drop cam for security purposes. Unfortunately our apartment was broken into by another resident who got a hold of a master key and copied it. We were in our Illinois home when I received an alert that the drop cam was picking up movement. The police were called, the perpetrator caught and a report was filed. I immediately called the property manager as the police verified a master key was used. The property manager did not return my phone calls for three days. My concern was not only for my apartment, but the safety of the other 500 residents. When I finally spoke with the property manager she asked me to keep the incident quiet. This apartment complex has a nice location however, I was greatly disappointed in the way the manager Kara and Town Management handled the situation. The truth of the quality of a complex is demonstrated when an emergency or break in occurs. The way the complex handled my break in was unacceptable! Choosing not to notify tenants when the negligence of a master key is involved is not in the best interest of those living there and puts them at risk. There was no way anyone could predict how many copies of the master key were made. It took more than a week for the complex to begin changing the cylinders of the locks. I write this review so that others can take into consideration the safety, trust and honesty of this complex. These are concerns that should be considered when looking to rent anywhere. How easy is it to communicate with the property manager when there is an emergency? It took 3 days for the property manager to return my call. Does the property manager show mutual respect to tenants? Unfortunately Kara did not show mutual respect and lost her temper and was very unreasonable. Do they prioritize the safety of the tenants? Unfortunately this is lacking at Briarcliff City Apartments. I cannot in good faith recommend this complex.