The Bridges at Germantown Apartments

If I could give this apartment complex less than 1 star, I would. The staff was rude and the apartment was infested with mold, even after they fixed it the first time. When I told them about the mold that had been making me sick, they said that I would have to wait til they could schedule someone to come out to fix it. It was in EVERY single one of my vents. When they came to fix it it obviously grew back like mold does. When I asked to switch apartments they said that I couldn't. So, I finally decided to move out of this complex for health reasons and requested that they not charge me to move out due to the mold in the apartment and it making me sick. The conclusion was that they would have their boss call to discuss it with me. He didn't and they decided to place it on my credit report as a collections... the audacity. No calls, no emails after October to let me know they couldn't work it out to take the amount off for moving out early. DO NOT rent from this apartment complex unless you would like to deal with the same problems.

This place when I first moved in was great but after the pandemic I had to be late a few times on rent and after 10 days they sent papers to an lawyer and said I'd have to pay whatever fees occurred. I even gave them a specific day i would be able to pay. They just wanted to make a hard situation harder. Moving here was a terrible decision and urge anyone else to avoid this place.

Serious bug infestation... don’t let the grounds fool u. You don’t wanna stay here. They need to offer people incentives for staying here as opposed to referrals

Last year we needed to place an employee in Memphis for a term and located the Bridges. All seemed fine when speaking to the sales people. This has turned out to be a management mask as our company manages over 1,000 units in the Western NY state area. Our employee moved in under some cloudy circumstances relating to her dog but the conduct of the staff was incredibly unprofessional. During her stay there was a strong mold odor coming from the living room floor which the management company did deal with eventually along with the flood caused in the bathroom originating from an upper unit. There was further inconvenience with a broken down A/C unit which the repair people attempted to fix by replacing a filter! really? Regretfully the assignment was cut short in Memphis and the lease had to be discontinued. you would think it was the end of the world with charges being reversed and penalties levied. A final bill was issued which could not be paid online because the "account was closed". This required a dog sled check by mail which to my surprise was never received. It was our inquiry as to why the check wasn't cashed before any follow up was received. At that point, we discovered that this company just tossed the whole matter to a collection agency. The staff are incredible unprofessional, rude and never accommodating. We have sent a check by FedEx to settle the matter directly with the bridges. BE CAREFUL, this an outdated complex typical of the mismanaged facilities in the Memphis area that are suffering from poor management, absentee owners and poor maintenance to save costs. You were warned!!

I waited a week to see an apartment that they said will have available, after viewing it then agreeing to lease it. I was giving an application to fill by Melissa who said to bring it in by the end of day or early the next morning which I did just to be told the apartment was leased after driving all the way to their office and then she tried to push other apartments that I wasn't interested in. She never mentioned that I can fill an application online when met the day before and when confronted she started arguing that she did. Very unprofessional. Consider other options before wasting your time with them.