The Collective at Sutherland

Upon moving in, our unit was nothing like the one we toured. We were told that the only difference would be the color of appliances. When entering for the first time, it looked like nothing had been cleaned. The kitchen and bathroom needed a full deep clean and still have stains everywhere. A few months after moving in I found a huge hole under our bathroom sink that was damp and looked like water damage. They just put plywood over it. If you don’t live in the new buildings, the balconies are terrifying. I’m scared if I sneezed, the whole thing would come down and they refuse to tell me when it was inspected last. The trash dumpster constantly is full and bag pile up outside for days. Lights on the outside of the older buildings are constantly out or barely working. I wouldn’t recommend this place unless you live in one of the expensive/newer units. The best part about living here is the location.

I've had issues with Greenbrier Ridge from the start, and am now counting down the days until the end of my lease. When I moved in, I was never informed that tenants have to purchase a parking pass - I only found this out by overhearing it from a former tenant and I had to call and send multiple emails to get an answer. You will get booted if you do not have a pass, so that seems like something you should make sure the tenant knows how to get. They have not provided any information unless you hound them about it. I've submitted concerns and requests since move-in that have gone ignored or not properly addressed for months. The units are old, mildewy, water damaged, and not properly maintained. The pool is tiny and you have to bring your own chair, since they have none there. People smoke in the units and it seeps into my apartment and has started getting into my clothes and carpets. When I brought this up just after moving in, they would not let me transfer to a different unit, and said that even if I did, it would cost hundreds of dollars to do so (I hadn't even unpacked yet). The AC cannot seem to work efficiently, so my electric bills have been 60% higher here than in my previous apartments in Knoxville despite keeping my apartment at a warm 76 degrees while I'm home. You constantly hear the interstate and trains, so not a quiet place either. There are so many other places that are leaps and bounds nicer for not much more money, and I can't wait to move the second my lease is up. I do not recommend living here!

We moved in very trying time in our lives....our son recovering from Lukiema...and the staff and management could not be better....2 years and counting...love this place. So happy we found this complex....from front desk to maintenance you are greeted with kindness and a smile...keep up the good work??????

They will try to get as much money out of you as possible. No dog park for your pets to go. We had to pay a pet deposit, monthly pet fee & they still charged us for pet enzymes when we moved out. There were constantly problems with bugs and ants. The lights were always out outside after we asked them several times to replaced. There was no screen on our bedroom window. You have to pay to park there or your call will get booted.

Toni in the central office is very rude and unhelpful. He refuses to solve problems and lacks any personal skills. We have had any infestations, as well as a fire box outside our apartment the will beep nonstop for hours, days, or weeks at a time. This current management is not in tune with the need of their residence and I would not recommend these apartments to anyone I cared for!

Would not advise any one to stay here. Poor management. It has been reported for a week . There is bed bug Infestation that has been left untreated. After being notified day 1 of the sighting. The bugs came from an apartment from below her. No treatment has been done for the apartment causing the issue. The tenant has to remove everything out of the apartment. Has been advise by the pest control service that has a contract with Greenbriar Ridge apartments to throw out the mattress, new couch and all large furniture and some clothes. Nothing has been offered from management except rude and nasty remarks.