The Earl

I lived at the Earl for two years, and while I generally enjoyed the apartment itself, the management left a lot to be desired. There are two key incidents that really stand out and highlight how poor their practices are, especially when it comes to transparency and treating tenants fairly. The first major issue came up when I had to relocate for work. My lease was set to end on September 7th, and I had originally planned to renew, but I found out in mid-July that I’d be moving to another city for work. I let management know immediately, only to be hit with their ridiculous 60-day notice policy. Seriously, how is anyone supposed to know two months in advance if they’re going to be transferred for work? Because of this policy, I was told I'd be charged a much higher month-to-month rate if I didn’t give enough notice. But here’s where it gets worse: there was zero communication about whether I’d still be charged the higher rate if I moved out before my lease was up. To avoid this random extra charge, I ended up moving out a week early, which cost me more money for rushed moving services. And despite moving out early, they STILL hit me with the higher month-to-month rent. The whole thing felt like a money grab, plain and simple. No communication, no transparency—just an excuse to charge tenants more. The second issue, which happened earlier during my stay, was even more infuriating. In the two years I lived there, I never missed a rent payment. In one random month I got a confirmation email on the 2nd saying my payment went through A week later, I realized the money hadn’t actually been deducted from my account, so I reached out to management right away to be proactive. What did they do? Instead of helping me resolve the issue, they slapped me with a $300 late fee for being honest. Even after I showed them the confirmation email (from their own system, mind you), they had the audacity to tell me the email meant nothing. They insisted I contact my bank to figure it out. When I did, the bank confirmed it was an issue with the apartment’s payment portal, not my account. But when I took this information back to management, they demanded a written statement from my bank to waive the late fee. And here’s the kicker: my home branch is in Indiana, and they seriously expected me to fly across the country to get a written letter to waive a late fee that was entirely their fault. It was beyond absurd.

Exceptional resident experience. Upon my initial research and application with Shavon, to the ongoing support of Jeremy & Krista in the leasing office, the service and professionalism has been amazing! Concierge were on a first name basis with us and likewise, that personal touch is always classy and appreciated. No maintenance request was unfulfilled and were carried out by prompt and professional maintenance staff. Although I cannot recall their names, they have been very much a value to us living at The Earl.

The Earl has been great place to call home! Wonderful staff and resident events!

I've been a resident at The Earl for over two years. The property has steadily declined in my time here. The management company rents the 2nd and 5th floors out to Airbnb / short term rentals which means you don't know who is walking the halls. Additionally, management is not cleaning trash out of common areas (trash rooms) despite clogged garbage chutes each and every weekend. Skip it for the price tag and live somewhere else!

We've run into several issues since moving in and our month so far has not been as smooth as expected.

The community is great. All of the management team and concierge team are very helpful and welcoming. Karina has been a real pleasure to work with.

I would probably not recommend The Earl for a few main reasons -- first, it's branded as "luxury," and certain things feel that way for sure, but it also clearly has issues that you'd expect in a lower-tier building, so you're left paying the luxury price without getting the full experience -- it's probably 75% luxury and 25% "meh". That said, the maintenance and front desk crew are all awesome, the leasing office seems good other than Jordan (I would definitely tell any of my friends to work with David or Aaron instead of Jordan), and the location is definitely incredible. So, I suppose, I would either not recommend The Earl, or I would recommend it, but provide all of that context so my friend could make a decision for themselves. Again, though, we will probably move elsewhere when the lease is up.

Everyone is so friendly and willing to get the job done.

New units with great windows and kitchens.