The Edmond at Hacienda

I have waited quite an impatient while to give this "new" property management company, that has been in place since roughly June 2021, an opportunity to make the things that have been wrong right. After our initial experience early this summer of calling the front office to leave a voicemail that was never answered for our AC that was completely out of service. We had to have a company come out and fix it ourselves after we got no response during a day that it was 110°. And now the straw that broke the camel's back... This is the third day this month that we have had our water turned off. The last 2 days, November 18th & 19th, we were told our water would be off from 8AM - 5PM both days. And so far, both days we have been without water well after 6:30PM and even later this evening so far. I understand that things break and need repair. However, that does not justify the lack of communication that consistently takes place with this "new" property management company. A simple email update notifying folks of progress goes a long way. To add to our frustration, they seldom answer their phones, when you have to show up at the office you are asked to come back because they are either on lunch or busy. People are being charged for services that are seldom provided such as trash service, which folks now have become fed up and started leaving their trash cans outside, which then in turn causes bugs and birds making a mess on the landings. The care of this property has gone downhill with each new property management company. And the excuse of being under "new" management is not working because they have now been here for roughly 5 months. If you have options for moving into a different property over this one, please do so. It will save you a lot of anxiety and frustration for the money you are spending just have have somewhere to call "home".

I couldn’t name one positive thing about this place. Horrible “renovations,” maintenance is a joke, add your rent plus another $150 in fees, a tunnel runs right through the apt so all the tunnel people are always on the property. No security, and lots of break ins. Please look else where there are better apt out there I promise.

I wish I had never moved here. The gate system in itself is enough to make me want to move out. good luck ordering delivery or trying to get in where there are 3 people waiting for one person to get the gate open from their poor fob system. All the counters and construction are awful. and everything is poorly fixed. Outlets don't work in most rooms, holes from previous tenants are barely covered correctly, the kitchen does not even have large enough cabinets to hold pots and pans along with a slew of other issues. Not to mention that I have maintenance in there once a week because the dishwasher NEVER works. The base rent DOES NOT include water, trash, sewer, pest control and admin fees. So whatever you think you'll be paying, tack on another $200 after all their other fees. Best part about it is that the maintenance crew actually shows up quickly which you will need if you choose to live here because everything breaks.

This place is a joke. They tell you everything is renovated but not all. The restrooms are old and they just pint them to looks better. The floor wood it doesn’t exist because they use plastic cover to looks like wood. They don’t like kids and they don’t have a kids area where they can play. They have a pets area and that one is in the side next to the street and is dirty. They charge extra money for valet trash and they have to pick it up every week to times but sometime they don’t show up for 10 days. In general this place don’t deserve 1 star but 0 star. Stay far from this complex and don’t even think to move here if you want your life to be Unstressful from this people they work here. Take care

I took my review off, because sadly when I moved out, it was also the same day it was my last day as an employee, and I'm extremely disappointed that as a former employee of 2 years, I get taken advantage of like this, there is absolutely no integrity! I was charged 340 for supposedly "pet damages" to the carpet, yet when I moved in the carpet (at least 3-5 years old) had no beauty bar to hold the carpet down, and it was stiff of how old it was and how many times it was washed over and over again, and the vinyl had a long line across the living of how old it was that the glue that held it down wore off, and was glued back down when i notified the office( this tells you how long that same vinyl and carpet was in the apartment). In regards to the carpet and the "pet damages" I only had my pet for the last month of living there, and my bedroom doors were ALWAYS closed, my pet was NEVER allowed in the rooms, for the reason that i did not want my pet to pee or poo on the carpet. I was very cautious and considerate because i worked for the company and so did my fiancé, and we both know the standards and expectations & wanted to avoid this very situation that we are in now! We spent so much time on the last day of having possession of our apartment and literally showed up to the office dripping in sweat of how hard i worked on cleaning the apartment, and left it literally cleaner than when I actually moved in (baseboards broken, outlet cover broken and on the floor, guest bathroom tub clogged and washer always leaking, dry rice and cat hairs all over the kitchen cabinets are drawers) but I tried to be understanding because they were busy and Daniel the maintenance supervisor was out on vacation, I tried to be considerate of them. Always thankful for Daniel, who always was there for us and my review for him i will NEVER take back, but after this horrible experience, I am so hurt that this was done to me, and so disappointed in Sharilyn and Vernetta for acting this way. This is so unethical and unfair, and no remorse at all was shown, as soon as I was no longer a resident, they stoped caring and they just don't put themselves in your shoes, because if this was them, they would feel as upset and betrayed as I do! The saddest part is that even IF that carpet was immaculate, they are still going to rip that carpet apart because they are renovating the apartment!

Nice, clean facility. Great staff both in the office and the maintenance guys are fantastic! Great pool and work out room. The staff here has always gracious and thoughtful regarding any request I have had. Have been living here a long time and never had a bad experience.

A great place to live. My family and I have lived here for over a year and half. Victoria & Chris in the office are professional, helpful, and kind. The maintenance men Ray and Eric are wonderful there always there when you need them. Always friendly and kind, and they get the job done.

Conveniently located and accessible to most things in Las Vegas/Main Roads. The staff is helpful and remember your name. They are prompt in providing you answers and if there is a repair, they handle it in a timely manner. For short term or long term stay, it is a great choice.

Living at The Willows showed me how you could have everything you want in an apartment community but yet in still lack one thing you actually need. In my case it was AIR, thats it my only dealbreaker with the Willows was air. The AC SUCKED! And when your living in the desert of Las Vegas, it is ESSENTIAL...But like I said before it wasnt all bad, great spacious apartment, great price, loved that the pools and hottubs were available 24 hours a day. All that was well and good until June hit, then the torture began. I was also informed that my unit wasnt the only one with that problem, and I reached my limit. So basically the Willows is a pretty great place to live in Fall, Winter, and Spring....