The Embassy

The Embassy is a great affordable place to live. Close to downtown activities and bars but far enough from the city center. From the front office people and the maintenance staff to all the great friends I met here. The apartments have been updated with granite countertops and new appliances to new floors. If you do have any issues the maintenance staff is there to fix the problems quickly. Parking is safe and secure in their parking garage. The main doors lock for added safety. The office staff are always willing and ready to answer any questions you might have. I would highly recommend this as a place to live while going to UW Madison.

If I could give this place a negative number of stars, I would. The only decent feature of this apartment is its location. From there, everything else goes downhill fast. The office staff are useless - note that I didn't say the maintenance staff. If you go into the office, you're in for a never-ending battle with them. Issues receiving mail, finding a space in the garage you pay $200/month extra for, internet and cable tv connection issues... We've had these experiences the past year to no avail. The staffs' go-to tactic is to play off any occurrence as just a "to-be-expected" part of living in a large apartment downtown. We lost hot water service numerous times during this winter, and they never offered any sort of compensation or other courtesy for that drawn-out inconvenience. They only thing you're going to get from them is a "sorry for this inconvenience" mass email or text message that you can’t usually reply to. It's not even worth trying. They’ll just sit there in the office desks filing paperwork while you talk. The maintenance staff are generally very nice and efficient - the problem is that you can't go to them directly, you have to work through the office staff who generally don't care. The features of the apartment are average at best, but as noted by others largely overpriced. There's none of the luxury features that you can find in other apartments for similar or just slightly higher prices. Carpet is fraying at the ends where it meets the tile faux "hardwood" floors. Countertops are chipped and sinks, toilets, and showers are quickly covered in mineral buildup from the hard water even with regular cleaning. The washer and dryer setup is mediocre, but on our floor only one of the dryers is safe to use, as the others will steal your quarters or cut you short on time. The building is built up to look fancy, but it’s really very basic on the inside. The photos they have undoubtedly show the place at its prime, which it has long since passed and anyone here will agree it’s not luxury living on a budget. Even if you’re looking for a heated underground parking garage, I strongly suggest you look other places. The spaces at the Embassy are pretty tight, the entrance is confusing, and once spring comes the garage is frequently (in my experience) overfilled. When you go to the office and ask for a refund for the days you have been unable to find a spot, they will say “We can't give refunds,” and send you out the door.

This place is run by a bunch of imbeciles. They chose to avoid responding to maintenance requests and only take care of them at their convenience. The buzzer to our apartment has been broken for 2 months and after 4 maintenance requests and 2 emails to receive a response saying it would be fixed by the end of the week to have it now, still not fixed, and no response to my requests. The staff acts like children when you tell them about a problem you are having, and are not responsive, empathetic or apologetic in any sort. The price that you pay to live here is not worth it at all. I am incredibly disappointed that we signed for another year as I do not want to continue to give my money to people who don't care about their tenants. LIVE SOMEWHERE ELSE.

One of the rudest and unprofessional management staff I have ever dealt with. They treat the tenants like they are students that have no idea what they are talking about and are extremely degrading in terms of any concerns you may have about your unit. They are unapologetic about any issues they cause, such as not having hot water for weeks on end, and do not truly care about their tenants. Since most of the surrounding apartments are very similar in price, style, and quality of the complex, CHOOSE SOMEWHERE ELSE TO LIVE. I would never sign with them again.

The apartment is nice, the location is ideal for being close to campus, and maintenance is prompt. The office downstairs responds to concerns promptly and are very helpful. Move-out policies are a little strict but overall it's a nice college apartment building here in Madison.