The Emerson

My first few years at the Emerson were fantastic. I loved my apartment, the location, the amenities and the staff. Recently the building underwent a management change and the old staff all left, other than the manager. The experience under the new management company has substantially changed. You have to follow up multiple times to get any response to questions or maintenance issues. I recently moved to a different unit and the staff did not respond to my emails asking what was required for the move until the night before when they called telling me I needed a cashiers check the next morning (which would have been impossible at that point as the banks were closed). They “lost” my elevator reservation that I had made a month in advance and I had to reschedule my movers. My unit was missing the WiFi hookup which should have been obvious if they inspected the unit prior to the move and my HVAC was broken. I had to call multiple times to have these issues addressed. The prior staff here made the experience at this building stand out relative to any other I had rented at. The difference in the responsiveness and care of the current team makes it highly likely this will be my last year at the Emerson.

My experience at the Emerson has been very positive. The staff and management are always on top of maintenance calls, the neighbors are friendly, and the neighborhood is great.

Everyone who works on staff is very friendly and helpful. Always clean and amenities are very nice. Living close to everything in downtown is a huge bonus

The team at The Emerson has always been kind and helpful. Great location with many stores and restaurants within walking distance. Unfortunately, there continue to be inconsiderate neighbors slamming doors & yelling at their kids in the hallways.

I have loved my stay at the Emerson so far! The building staff is amazing and friendly, and there’s always someone around to help you with something you may need :)

I just started living here, but I love it! The apartment amenities are great and the staff is also amazing. I love the location with easy access to grocery stores and restaurants.

PROS Front desk Jordan and Eugine are great and go above and beyond. Love the package system. Maintenance is extremely quick to respond, pool and outside area is really nice. Gym has all the basics. It was nice having a security guard on premises at night, made me feel safe when taking dog out after hours. Liked the virtual platform as well. CONS Community office cubicals could use some work, very stained and outdated and typically full. Apartments aren't very soundproof, would hear dogs barking from down the hall at night. Upstairs residents would toss cigarettes off their patio which would land on my balcony, had to grab them from out my dogs mouth a few times. Lots of apartment inspections and elevators going down. Back office isn't the most friendly, my movers said they were threatened when they were taking too long and threatened to have the building locked on them when they went past 5pm.

As usual amazing staff and community of neighbors. The rent is stable and maintenance is prompt and fixes everything really well. I am glad I renewed my lease for next year!

The community is always welcoming and friendly - I feel safe every time I walk in. The staff is very accommodating. The amenities are accessible and user-friendly.

Everyone on staff is very friendly and helpful. Whenever there is an issue the staff is responsive. This is a great area to live and the Emerson is a luxury apartment experience

My experience was great, I moved in the community and everytbing was super smooth, from the moment I got to the emerson building. Everybody in the management office is super suppprtive.

This is THE address in Oak Park! The building is well-maintained, the staff are phenomenal, and the location is incredible. And can we talk about the pool? Love it!

Very friendly staff and smooth move-in experience. Apartment was clean upon arrival and amenities are easy to navigate. Love that there are so many grocery stores nearby!

Really enjoy living here, close to all the shops and the transit. My views are great! Love all the community events and free tickets. Staff is friendly and helpful.

My neighbors are always very friendly and helpful when assisting with packages and deliveries for my family. Also the maintenance personnel are always helpful

As always amazing staff and the facility is awesome with great amenities and the appt is fun to live in and has no issues the whole year I have lived here

Common areas always cleaned, maintenance is quick to respond, and staff is friendly. I would recommend this apartment to all my friends and family.

Its a good building to live at. The amenities are good and there is a lot to do nearby. Oak park is a nice place. As well as the train being right in front of the building making it really accessible to move anywhere

I love living at the Emerson! Staff is very friendly and amenities stay clean. Everyone is very easily accessible when I have questions about packages, maintenance problems, etc.

The building is amazing! I enjoy living here! It's very comfortable and neat. I have to do a lot of schoolwork and this building is very ideal for that!

Extremely thin walls- you can hear everything. Elevators are always down. Hallways and elevators reek of weed. Fire alarms always falsely go off frequently. My brand new car got damaged in the public garage we have to park in. Neighbors are inconsiderate and slam their doors all day. Management does nothing about complaints. Rent is way too high. Would do better in a building in the city for the cost. Only gave two stars because of location and skyline view.

Love the Emerson! Great place to live. Very clean. Love the amenities. Great location as well. Very close to downtown oak park and can always attend events.

Excellent, staff attentive and friendly, building is nice, neighborhood awesome, like everything about it so far. I would recommend the Emerson to anyone.

My family and I have had a really great experience living in the Emerson Apartments. It is located within walking distance of so many shops and grocery stores. It is a nice community. The neighbors and staff are very nice, friendly and helpful.

Great location with many stores and restaurants within walking distance. Unfortunately, the walls are thin and some people continuously slam their doors.

I really enjoyed my two years at The Emerson and am sad to be leaving. This is a wonderful highrise community with great amenities. You will not regret giving this place a chance!

Move in was smooth and easy, Eugene made it easy to coordinate everything. I am looking forward to using the amenities and exploring the neighborhood

Amazing staff great amenities and responsive to requests. Great community and a great place to call home! Good community events and also really quiet at night.

I have had a wonderful experience living here the past 3 years. I will definitely not find a better management company anywhere. And I will miss all the wonderful people that live here as well.

My time at the Emerson has been nothing but great. Staff is very friendly. Service requests are completed same day sometimes and overall I have had nothing but good things to say. Amenities are nice and clean!

It's been great! Just a few minor hiccups here and there, but other than that, the experience has been positive. Some of the things I've noticed is sound proofing between the units isn't that great, to the point where even some smells travel across the units. I've had an instance where the person next to me was smoking in his room right adjacent to my room, and my room smelled like cigarettes. I know now that was definitely a cigarette smell because the person moved out and I don't smell it anymore.

I love the neighborhood. I love being able to walk to a variety of different places- the options are endless. Everyone here is super nice and friendly, and extremely helpful.

I like the Emerson because it is very clean and beautiful. The location is amazing too. It's a great walking distance from many local shops.

My experience at The Emerson so far has been absolutely amazing! Th moving process was made extremely proficient with the help of the building concierge, and I already feel so welcomed! I can't wait to try all of the buildings new amenities!

The Emerson is centrally located to everything you need. Shopping, eating and entertainment is right around the corner. The building itself is fresh and clean with an excellent view of downtown Chicago! The outdoor space and pool area is a must in the summer!

Amazing warm community and comfortable living :) Spacious and amenities are amazing Great staff and supportive of needs for residents. Easy package system as well

Really enjoy the community, the neighbors are all welcoming. The people are very kind and helpful here. We look forward to getting to know everyone more!

Location is okay. Neighbors are okay. Elevators are now finally fixed and functional. There are a lot of weird smells in the elevators and hallway.

I am in love with Emerson Apartments! It is the best place to live in Oak Park. It is dog friendly with amazing amenities, and they have amazing technology and their noise insulation is amazing.

Moved in in February and have had a great 4 months! Building is quiet and has great amenities. Love the Amazon package lockers, very convenient.

Great apartment complex! Quiet, clean, excellent facilities! Love the pool and gym. My girlfriend and I feel very safe and comfortable here at the Emerson! :)

No major complaints Building is clean most of the times (except on few occasions the elevators are visibly dirty) Delivery people have no way to drop off packages afterhours because they have no access to the lobby.

Beautifully maintained apartment in a terrific neighbourhood surrounded by parks and restaurants. It's conveniently located close to the suburbs and Chicago.

The people make the difference! Everyone from leasing to housekeeping to maintenance are always pleasant and efficient. The building itself is beautiful, however there could be more soundproofing between apartments.

Attentive and responsive staff. Maintenance request turn around time is outstanding. Clean premises. I feel safe and welcome at The Emerson.

The staff is professional, friendly and always helpful. The residents are polite and welcoming. This is a beautiful professional environment and I love it!!

I enjoy living at the Emerson. The staff is super friendly, the concierge service is unmatched and the neighbors are friendly. Service tickets are handled promptly too!

The building and its amenities are gorgeous with a great location on Lake street in Oak Park. Employees are friendly and helpful, and communicate quickly.

I think that the location is good but sometimes the elevator breaks down too often and with this many floors and residents, it makes living here hard.

Outstandingly managed building! Shout out to friendly staffs, lovely neighbors and all the cute pups! One star taken due to the issue of noise from the metal balconies in windy weather. It may be due to our unit location, but the vibrating sounds can last for days and are disturbing loud. Management mentioned tightening parts but didn’t follow up. We think it might be a structural issue and doubt any casual tightening would improve things.. So a downside to at least the highrise part of the building.