The Flats at West Alabama

I’m really happy living at Flats and West Alabama! The apartment is comfortable, and it’s a great place for both me and my dog. The staff is always friendly and helpful. A special shoutout to Cole and office management for going above and beyond to make sure everything runs smoothly!

Leasing team are friendly and helpful. Thank you for a wonderful team.

I am very happy with this community! The property is beautiful, has all modern updated finishes, spacious layout and is located in one of the best parts in Houston. Not to mention the management team is very prompt and professional. The entire staff is great and the complex is well maintained. I am very happy to be here!

I’ve had a great experience living here and the staff is wonderful and the location is perfect! Cole was so great when we took a tour and very helpful during the move-in process. The whole process was easy and smooth and they don’t surprise you with a ton of extra fees which was so nice. Maintenance crew is amazing as well as everyone else in the office!

Amazing place to live! Staff is very attentive and nice! They’ll get back to you with an issues within the hour!

It’s in a nice area and most places in the city aren’t far from here. The apartments are always clean and if there is an issue with doors, gates, or anything a notice is always sent out and the problem is fixed quickly.

I truly love my apartment complex, the leasing agent Cole is always there to help me with my needs! I could not ask for a better place to call home.

The Flats at West Alabama is a phenomenal place! The area is safe, it has a great community, and Cole in the office went above and beyond always ensuring questions were answered. Cole's attention to detail, commitment to customer satisfaction and enthusiastic personality made it a great experience. Outstanding support, if you are looking for top-notch service Cole is the person to rely on!

I have had a great experience here, no issues at all and it is a lovely place to live at. Cole is always very helpful when any questions come up.

Been living here since November 2022. Recently renewed! I love the location, the staff, the maintenance team! Huge shoutout to Cole for always going above and beyond! He’s been super helpful with everything since I’ve been here and always has the best energy! The office staff provides top notch customer service not only as a resident but also as a realtor who brings in clients from time to time! 10/10 recommend.

Love this apartment complex. I’ve been here for about 10 months and moved here to Houston from North Carolina and this was the best decision I’ve made. My unit was exactly like the model and the leasing staff (Summer and Cole) made the move in process so smooth. Great area, definitely recommended.

I have lived in places for years where the leasing staff did not have a quick turnover, and I was never greeted by name. I have lived at The Flats for some time now, and there has never been a time when my name wasn’t used to say hello. This small detail goes a long way and never goes unnoticed or appreciated. I tell anyone who will listen that Summer, Nelly, Folarin, and Cole add to the experience of living at The Flats at West Alabama. The grounds are always manicured, the hallways clean, and there is ample communication to all residents. They take time to create a community newsletter, highlighting some of the cutest pets I’ve seen. There have been many community engagement outings like Food Truck vendors (most recently Kreole Soul Food), Brunch Therapy, Pool Parties with catered street tacos, Bingo Nights, a Superbowl Watch Party, Game Nights, a Rooftop Movie screening (with all the theater snacks included for FREE), and many more. If I were new to Houston, needing a safe home environment that offered chances to meet new people, this is the place I’d choose. There hasn’t been a day where I do not spot the maintenance team on sight ensuring the place is running smoothly, while offering up a kind smile and wave of greeting. I hope to keep The Flats at West Alabama as my home. I hope whoever is over the property keeps all its staff the same. As a person who values being treated as a person and not a number, read and reread this next part, the staff here, were and are the difference makers when saying, “Yes,” to The Flats at West Alabama. P.S. The location of this community is a “chef’s kiss.” Easy highway access, literally all the best grocery stores and markets for shopping. You can walk out of your apartment and take a walk through some of the most beautiful neighborhoods because you’re already a resident in one of the most beautiful neighborhoods. Didn’t cook dinner? There are many food places in walking distance- quite literally across the street. I won’t see it, but you can thank me later for your next dream apartment. -Katherine S.

I recently moved into the Flats and have NO complaints. The staff is awesome. They are always very pleasant. I love the amount of lighting in my apartment and how the gates/doors are controlled by Latch. Also, package delivery is a breeze.

The whole team is nice and welcoming. They made the process smooth!

Cute and pretty new units, great and quiet location. 100 points to Sommer and Flo, always ready to help, great problem solvers with a smile on their face!

Quiet residence. Maintenance executed timely and professionally. Thanks a lot.

It’s been a pleasure living here! The property is well taken care of and I feel valued as a resident by the office staff and maintenance team.

Excellent management team, good maintenance culture, prompt response to issues. Overall a good experience.

A wonderful community located at the heart of upper Kirby. Everything I need isn’t more than 15 minutes away plus traffic and best of all work is just a 10 minute walk for me. There’s a lovely brunch spot right infront, there’s an art shop to the left and flower store right next. There’s also an Italian restaurant right beside, and custom clothing store to the right. Access to the building is completely secure, no door is just randomly open, you need access into everything and that is how it should be for a place people want to call home. The leasing staff provide excellent and stellar service, matter of fact if someone comes to service your apartment and they don’t have the right identification, they won’t be let in. They also provide all the information you need at the fastest timely manner possible once you come in to inquire and once everything is approved you get your keys and you’re set to go. They even have a loading dock! This was 100% the easiest move I ever did in my life. I’m happy to be here at the moment. <3

The Staff is friendly! Great location as it’s close to everything.

Awesome apartment with modern apartment rooms, appliances. I love the neighborhood. Feels safe. Moving from my old apartment, it feels very luxurious. Overall I am loved my stay at this apartment so far. Everything has been good. My only complains would be regarding the package services Fetch that is mostly slow and parking where visitors tend to park in not designated places.

Very unclean. Unsafe. Stolen vehicles, stolen tires, break ins. Marijuana smoke throughout halls. Everything is always broken. Save yourself a tour and stay well away.

The site is clean and again the staff is excellent and very friendly.

The Flats at West Alabama is ideally located and a peaceful community. It provides me a safe environment where I can feel at home. I can only recommend!

The Flats at West Alabama felt like home instantly, the leasing staff was so warm and welcoming and that was one of the initial reasons we leased here. It is also in a central location close to everything and it is very calm in this area which made it a perfect location to live in.

The Flats at West Alabama is such a great place to live. All staff members have been professional and helpful with any and all of my needs. Cheers, Felipa M.

No where on the site does it say that you have to bring in a physical copy of your ID and SSN and the leasing team never answers the phone or respond to emails. After I apply the leasing team emailed saying I needed to bring my physical documentation by 5 pm the next day or my application would be denied. I explained to them I currently live out of state and could not not do that but could email them. My application was denied and they refused to refund my application fee. I am also trying to get my deposit and can’t get a hold of anyone.

The property is filthy. Seriously disgusting. Work orders are marked complete though they haven’t been. Doors to the property have been unlocked for weeks - unsafe. There is zero communication from management team; no interaction.

The Flats was a nice building when it was run by Alta - however, they appear to have leased it out without performing background checks and the new management doesn't seem to have the urgency needed to repair the damage that is being done. I wouldn't recommend living here unless you aren't bothered by the smell of cigarette and marijuana smoke, including inside your own unit.