The Haven on Chisholm Trail

Had a problem and Ms. Lucy calmed me down and helped me out. If you looking for a apartment that you can call home look no farther The Haven is the place for you and family....Thank you again Ms. Lucy your the best!!

i’m a new tenant and the AC was not working the first day of my lease. it’s been a week and the AC still hasn’t been fixed. the management here is terrible

The apartment complex itself is nice, but the management? Terrible. They took over 1k from me when I moved in and never put it in my account. I've lived here a year now. They have the receipts, i have the receipts, and yet nothing has been posted. I've never been able to use the wifi that I pay every month for, I've had my heater out the whole time I've lived here, and my toilet was broken over a month and they kept marking it as fixed when it was not. They are now kicking me out when they should not be. I am so done with this apartment complex, run far and run fast does not even cover the half of it.

This Company that had taken over the Hulen Oaks Apartment is even more worse. The trash that is left in the breezeways is not clean. A lot of the green bushes and trees and grass has been destroyed. Dog poop is everywhere all around tenants cars and sometimes in the middle of parking area. Some contract worker left a ladder at my balcony today. No one is using it. I ask management to have it removed from the balcony and not leave it there overnight for someone to come up and try to break in on me. They didn't do nothing. The ladder has been here all day and no one is using it. I don't know who left it there. The person from this contract company know that they are wrong to leave this ladder at my balcony. I will do what I have to do to protect myself. Management had tried to get me to pay rent thru my account at my bank. I refuse too. The last 2 months water had been shut off 6 times. It has been hot and come in and find out the water is off because management doesn't let you know anything until you find out on your on. No one in the office never knows anything.

The Haven is a great strategic location according to surrounding availability and ease of access to 20/35 which are just a couple of miles down the road. Access to shopping all within a miles radius. Staff is professional and courteous, clean surroundings, Main entrance has a traffic light where you can turn right or left out of complex, Medical Doctors, Costco, Sams Club & Target etc. Just want to recognize this location as Customer Service needs to be acknowledged. Thank you ! Vanessa Borges

Recently the mail boxes were broken into. The main gate is rarely working. The grounds are rarely kept clean of dog droppings. The neighbors fight, do drugs, and the main office does nothing. Maintenance requests take months to get filled, if ever. Maintenance left an open knife on my bed after coming into our apartment. Upon moving in the "clean" apartment had shattered glass in a closet and a decaying rat on the porch. There are roaches and spiders constantly invading the apartment because they don't ever spray. And bring any of this to the attention of the office, they will get an attitude, and then do nothing to solve the issues. Save yourself the trouble, and rent from someone else.

My family has lived here for three years. The first two years, I would have given four stars - few problems. But for the last year, our upstairs neighbor has smoked weed regularly. It invades our entire home for hours every time. The first time I complained to the office, the office attendant said that it would take three complaints, then the neighbors would be evicted. While I realize that isn't entirely realistic, it has been at least ten in-person complaints and three emails over months since then. We do not let the office know every time they do it. It is sickening, pervasive, and has ruined what we used to think were decent apartments.

This is by far one of the cleanest complexes ive had the pleasure of residing on. I never seen an over abundance of trash the staff is friendly and the maintenance team is onpar the porter spencer is friendly helpful and a hard worker i am very impressed with the way things are starting to run i hope this continues on in the future

I have lived at 3 apartments and this complex is beautifully well kept. You can tell they take pride in their residents because the maintenance man Spencer, picks up the ground and is super sweet and polite. The office staff are also very friendly on top of it. Makes this place feel more like home when you have great staff and everything is well kept and beautiful.

My husband and I have looked at many properties in the area and we both agree that Hulen Oaks one of the better if not the best we've visited. The office staff were amazing! Very friendly, welcoming and attentive. But someone that stood out :While in the lobby, we met the porter. (Maintenance) I believe his name was Spencer; one of the nicest guys you'll ever meet! When viewing the property a few minutes prior, I had noticed how well-kept,tidy and clean the property was. Not a piece of trash or debris in sight. (Much cleaner than I have ever seen any property ever!) I had to compliment his dedication and attentiveness. Not only was Spencer friendly and dedicated, he was knowledgeable and happy to answer any questions my husband or I had; unlike any other maintenance men in my previous apartments. All in all, EVERY staff member and the property itself, EXCEPTIONAL! Highly Reccomend!

I’ve been living here for over 2 years now, and recently your staff member Spencer has joined your group and the grounds look amazing, pool looks spectacular. When I run into him he has such an upbeat personality and is so sweet! He’s a keeper! Keep up the great work.

Great property! The new Porter (Spencer) is kind and outgoing and keeps the grounds tidy & neat! The office staff and maintenance are outgoing and super helpful as well! Would highly recommend! A++

The porter at this location, Spencer, keeps the grounds very clean and maintained. Also office staff is easy to talk to and very helpful and informative. Great place.

This porperty is absolutely gorgeous! Everyone in the office is so friendly and helpful! The porter Spencer does an AMAZING job keeping the place in tip top shape! You should consider making this your home for sure!!!!

Hulen Oaks is an absolutely beautiful property! If you need ANY assistance as far as finding your new home, make sure you ask for Spencer. He had asked answered all my questions with a smile, shook my hand and made me feel right at home!

I looked at this property and i must say i am very impressed. The grounds are well kept along with the pool and I asked the Porter some questions and he was very outgoing and helpful, he even introduced himself (Spencer) and answered the questions I had with a smile on his face. The office staff are super friendly as well. Highly recommend!

Wow I have lived at multiple apartments and this by far has been the cleanest. You can tell they take pride in their residents because the new maintenance who picks up the grounds I believe his name is Spencer has always been very attentive to keeping this place clean. The office staff are very friendly. Makes this place feel more like home when you have great staff and a clean place to call home!

Beautiful property with well tended grounds. Tenants are friendly. The staff is polite and work hard to keep Hulen Oaks an attractive and safe place to live. Huzzah to your porter (Spencer) he is new here but works like a trooper. I am never leaving.

Hulen oaks is an amazing place to live its always quiet and maintence finshes work orders on time never left wating for days. The staff in the office is so nice and they are always happy to help no matter the situation. They got a new grounds keeper and he sure knows how to makee the pool sparkle. Maintence also install air filters every month and stay on top of everything. Thank you Hulen Oaks.

Really enjoyed my stay and the staff were friendly and kind.

2-3 days for maintenance repairs, 2-3 attempts to get it repaired correctly, loud neighbors, animal droppings everywhere, a security gate that rarely works, rude office staff, constant hot water problems, and so much more. DO NOT RENT HERE!!! You'll thank me.

BEEN HERE 3 YEARS AND ITS WHAT I CALL HOME FOR SURE

I'm happy living here, it's very nice neighborhood, all the stores around, very diverse. ..