The Jordan by Windsor

We love living at the Jordan. The facilities are beautiful and well maintained and the staff is top notch. Everyone is very welcoming and eager to help. The location can’t be beat as we’re in walking distance of many restaurants, parks, and grocery stores. And the trolley is just up the block to take you to West Village. Highly recommend The Jordan!

As a returning resident of The Jordan, so glad to be back to a property that's well managed and maintained. Friendly professional staff and neighbors were a big plus in my decision to move back to The Jordan.

The front desk staff is impressively good. Overall, the apartment is roomy and in a great location.

DON'T MOVE HERE. Let me point out that all the "good reviews" were wrote about a month ago, damage control? Absolutely! here is why: Elevators and garage gate are broken 50% of the time. Gym was closed for about four months for repairs. In the two years that we live at The Jordan, we had one of our truck vandalized and two catalitic converters stolen (an $11K repair) , our second car was hit and damaged (hit and run), our $3K triathlon bike stolen from the bike cage in the first 48 hrs of putting it there, even though it had a top quality bike lock, additionally to the cage lock. A top kitchen cabinet gave up and fell down, suddenly one day, while my husband was in the kitchen; a few precious dishes broke, two small appliances were damaged and he had to be taken to the emergency room to get stitches on his shin and foot.  Most recently, we had a flood in the building that left the tenants with no gym for a few months, we had broken pipes that flooded our hallways, damaged the carpet and baseboards and made it smell bad, a fire in the trash chute and a dead body founded in the dumpster! Yes, a dead human! We couldn't make these things up! Time to move out. We were charged $650 for "repairs and paint" for three small holes, each less than a quarter in size, located where the TVs were installed. Simply outrageous. The rest of the apartment was left in impeccable condition, maybe even better than we found it (confirmed by them) Considering that we were great tenants, that we never gave them a hard time for any of the events listed above or, in general, hardly ever complain. Considering that we didn't sue them some of things that happened to us, or never asked for any special treatment, the least we were expecting to see was that they showed some liniency when we moved. Nope, the Management, as usual, said a lot and solved NOTHING. Don't believe ANYTHING this person tells you. We have to point out that each of the concierge personnel were amazing humans. The guy in charge of cleaning and the maintenance person also super nice. This is, by far, the worst experience we've ever had living in an apartment building! Sad, because the location is amazing.

The Jordan community is an excellent place to live and the team is amazing, professional and lovely, management, concierges, mantenance team are all highly professional and friendly. Happy we are living in this community

I called Bryan (Concierge) to let him know I called someone to clean out my air ducts because I was having bad allergies even though I changed the air filter. The person I called found some sort of green residue in my unit. Bryan immediately called Anthony (maintenance manager) to cut it out and spray it with a disinfectant. This all happened within a span of 10 minutes. The customer service at this apartment complex is superb. Highly recommend these folks if you want to spend the extra money for a luxury apartment in Uptown Dallas.

The building staff and management are excellent. The Corporate management is cold, uncaring, and rude. Broken elevators, security doors, pool problems are all problems. I am leaving early because of all these problems. Find a different apartment building.

The maintenance as well as all of the Jordan staff are amazing, caring and very friendly. Professional and courteous are just a few words I would use to describe the Jordan staff.

Good area & good staff. I would make some improvements to the amenities in the building.

We love living in the Jordan, and understand that maintenance is a fact of life. The staff handles the needs in a professional and timely manner.

The Jordan is an all around amazing facility. Quiet, peaceful, clean, courteous, friendly, best location in Dallas. If you choose The Jordan you wont be disappointed at all.

Living at The Jordan, life is good. The units are modern, luxurious, and well-designed. I love living here, it's close to work and play and located in one of the most desirable parts of town. The staff and concierge are always courteous and provide excellent service. All in all, The Jordan is a great place to live and I highly recommend it.

Beautiful community and has been super easy getting situated. The location can’t be beat and the amount of restaurants, activities, and highways right next to it is incredibly convenient. I’d recommend The Jordan to anyone looking for a new home.

Property is falling apart. Several of the building systems are at failure, but ownership just tries to give patch solutions. Management is nonexistent, and the tenant base has become very low quality.

The maintenance team at the Jordan is amazing. Every encounter I have had with them has been positive.

The Jordan by Windsor is such an amazing apartment complex. Everything from the staff, the amenities as well as the location are second to none. The Jordan is located in very very close proximity to almost all of the best restaurants, grocery stores as well as all of the parks and walking trails. This is the perfect spot for singles, animal lovers and anyone who enjoys the night life.

Embarrassed to have friends or family visit. Maybe a great location, but less than luxury living, but prices are luxury.

In-unit maintenance is only of the only positives at this apartment (concierge staff being the other). Everything else - in particular the always-broken elevators and garage doors - is embarassingly bad. It's difficult to believe that an apartment / property management co, regardless of obvious financial distress, could let a "luxury" building sit it such a state of disrepair for so long. The carpet is old/dirty, the pool is constantly having filter issues (basically lake water), wait times for the single working elevator is obscene, there's no garage security, and common area AC has been out all summer. Prospective residents should categorically avoid.

Really enjoy living at the Jordan. The staff are friendly and very helpful.

The Jordan is the top apartment complex in Uptown in my humble opinion. The location is second to none as far as the convenience of stores, restaurants and shops. The scenery is beautiful and the area is extra quiet. The staff is all around amazing, knowledgeable and very friendly and inviting.

The Jordan is an excellent community for individuals and families. Their ability to accommodate the needs for all ages is phenomenal. The location is perfect, the staff is friendly and willing to assist big and small needs and the building cleanliness is impeccable. It is noteworthy to smell the aroma of a clean environment from the moment you enter the building. The Jordan is definitely a place to call home temporarily or permanently.

I just moved in again to this building. I lived at The Jordan for two years — 2019-2021, through COVID, the Dallas freeze, the riots and this place was top notch. This is a boutique community of residents that have all lived here for several years. The manager on site, Jordan, is a class act. I moved out of state the end of 2021 and renovated to Dallas again for my job. I chose to move into another luxury high rise to try something different and only lasted three weeks before I was moving back to The Jordan. All the concierge — Hannah, Kevin, Gee and Anthony in maintenance are beyond professional and truly care about the residents.

Staff and maintenance response is always great. And, the repair very well done.

The Jordan by Windsor is one of the best apartment complexes ever created! The staff is amazing and do a great job taking care of all of the tenants wants, needs and demands. The apartments are quiet, clean and top quality.

The Jordan is a nice building with good amenities. The staff is great here from leasing, maintenance to concierge service teams. They make living here easy and always with a smile. We love our apartment and have enjoyed living here.

I love living at the Jordan! The concierge team is very helpful and friendly. My apartment is very quiet, and I very rarely if at all hear my neighbors. The gym is great with Peloton bikes. The pool and grill area is gorgeous! Very happy to be living here!!

We love living at The Jordan because of the location and our beautiful apartment.

Everything was done in such a timely manner! I appreciate their efficiency so much!!

The apartment is very modern and quiet. There are great amenities like the pool and gym. Everyone is very friendly

The overall experience has been excellent. Alex at the front office couldnt have been any better. The community is great. Amenities are great. This is a great place to live.

Great community! Apartments are of good size and that staff are great!

I absolutely love the Jordan. It has been such an incredible place to live - great staff, so friendly and prompt, and such a great and safe place to be!

Living at the Jordan has been my best experience at an apartment building!

The staff is all very courteous and helpful, BUT we had so many problems when we moved in: 1). The washer was not connected and when we started it water flooded everywhere. 2) The dishwasher was also not connected properly and did the same thing -even when we had asked the washer machine maintenance person to check it to make sure it was ok! 3). There was a leak under one of the sinks in the master bath 4) The floors were so dirty. My white socks were completely black after being in the kitchen for an hour

I moved into my unit without seeing it prior to move-in due to relocating from another state. Unfortunately, the carpet in the bedroom and closet hadn't been cleaned. I had to follow-up with the leasing office multiple times to have the carpet cleaned.Thankfully, the carpet was cleaned this week. I've asked for the bedroom wall to be pained due to having a stain on the wall. Unfortunately, the bedroom wall still hasn't been painted. I continue to follow-up with the leasing office regarding the aforementioned, but nothing has been done. Lastly, I've asked for assistance with my Sonos, but I haven't had anyone to follow-up with me.

This is a wonderful building to live in. The apartments and amenities are great, but what makes it spectacular is the staff - they make a great team and make this feel like a real community.

We have loved our time at The Jordan. Theres not one thing to complain about. The staff is incredible, sweet, and so helpful. The amenities are wonderful, and the location is excellent!

Great location and nice finish outs in apartments.

The Jordan is a great property and provides excellent location and comfortable hi-rise living.

The maintenance team is always professional and the work gets done to perfection.

We could not be more pleased. Not only with the excellent on-site staff but with the location, the quick, efficient, and polite response to maintenance requests, the cleanliness of the amenity areas, the lobby, the hallways, the grounds and elevators. Ample and safe parking. A quiet and private environment. On-going upgrades reflect a commitment to the overall resident experience. Thank you so much for all the complimentary food truck dinners during COVID, too!

The so-called Management at this property is the worst I have ever seen. Prior to moving here I had lived for 16 years in two different AAA properties in Houston and both of them were competently managed by Professional Property Managers, on property with the same manager for 11 years an another property for 5 years, in slightly more than 2 years this dump has had 4 "managers", the latest of which will not return phone calls or meet in-person with the current Residents. Clearly everything in this building was purchased by the lowest bidder

Maintenance used to leave a card letting us know they had entered our apartment and what repairs were completed. They stopped doing that for some reason but it was very helpful debbie

At move in the apartment was not ready, broken items had not been fixed, was not clean and there are still stains on the carpet as well as the patio still has dirt. The team quickly responded to help out and were very good at responding especially with there being a new team here. There are no apartment events like at other apartments going on right now like at Ascent but besides that it is a great location.

The concierge and maintenance crew are fantastic. Friendly & proactive from the moment I moved in. It is a constant and a credit to the the building.

We have been here three months. It has been a wonderful experience. Staff and maintenance have been outstanding. Very encouraged by the number of residents I speak to that have been here multiple years.

We have been loving our home in The Jordan and talk about it often with friends. Even during COVID, we feel safe and secure.

Ive loved living at The Jordan for the past few years. The leasing, concierge, maintenance, and housekeeping staff are all so professional and friendly. Management addresses standard building challenges well, and the residents are respectful and kind. Its a super dog friendly community and my pup loves to play with her friends in the spacious dog park. Im grateful to call The Jordan my home.

So far, the Jordan has been awesome! The staff is friendly, things are nice and clean, and the service is great.

The apartment itself is very nice, there are a few issues that could be fixed as far as the key fobs and elevators. The move in experience was honestly terrible but other than that it is okay so far.