The Locks Tower

The Staff at The Locks Tower goes above and beyond to make this a really clean an great place to live!

I have never lived in an apartment where serious maintenance problems were completely ignored despite repeated requests to have them addressed. The problem has been ongoing for over one month and remains unresolved and at present is not even being acknowledged or addressed by maintenance. I could not in good conscience recommended renting at the Locks Tower. Kent Clouser, M.D.

I have been very satisfied with the maintenance and cleanliness of the building.

Love this community. Great location downtown, has all the amenities I am looking for like gym, pool and garage. Would recommend 10/10 Modern and chic design. Cool neighbors.

Been here a few months and enjoy that it’s walking distance to everything. Don’t hear my neighbors and the amenities are always available without being overly crowded when I need access

The Locks Tower is a lovely place. The area, Scenery, and location is perfect. Having access to a parking garage, very good vibes from management. A very good place to stay.

Great community amenities convenience, great staff! highly recommend!

We have been residents of Locks for over 3 years and have had only positive experiences when dealing with any issues that have arised.

The Locks Tower has, so far, lived up to my expectations well.

Great location. It's so nice not to worry about parking or driving when there are events downtown. I love the rooftop pool. I have met some wonderful people here.

It has been an absolute pleasure to live here, and the staff have been exceptionally helpful and attentive.

This is an amazing building to live in. It's very clean and tidy. Maintenance is quick to respond to issues and respectful.

the ammenties and comfortabilities of everything I have access to is so pleasing and reasuring that my apartment is safe and secure and relaxing and enjoyable and the communication between the residents is great also overall I am so very pleased

Overall, it’s a nice community. Conveniently located. Main downside is the material the floors are made of. The concrete floors (which is the ceiling of the unit below) are thin slabs of concrete. The concrete amplifies noise of objects hitting the floor (from a penny hitting a floor, sweeping with a broom, furniture being moved etc). If there was carpet placed in the bedrooms (with padding underneath) that would minimize the noise disturbance (especially at night).

Nice facilities and pice of community I love to live here

Locks tower is at excellent location but maintenance issues can be better

I have been a Locks resident for almost a year and I have no regrets! I enjoy bathe safety, the prompt response of the office personnel for questions!! Thanks for being professional and most of all friendly!!

Comfortable living space. The apartment building is excellent.

Recently moved into The Locks Tower after a terrible experience with a local property management company. My short time at The Locks Tower has been exceptional! Every member of staff I’ve encountered has been kind, helpful, and respectful. I don’t think I could have chosen a better community for my current needs.

The staff at The Locks are super friendly and want to make your experience awesome! The views from my living are awesome! The pool is so pretty at night. I feel very safe and secure here. I highly recommend!!!

This apartment complex gets two stars. One for the location and the second for the aesthetics. The complex is very attractive, but cheaply made. Do not let the concrete floors deceive you. They are extremely thin. The concrete combined with no carpet amplifies the noise from above. I can hear the tenant above stomping around amongst other noises. I’ve contacted management twice. First time, no response. Second time a delayed response informing me that they emailed the tenant. To be fair, if you have someone above you that is considerate or simply a soft walker and isn’t excessively active, you may not have this issue, but considering the possibility that you may be one of the many unlucky people who are below a tenant who’s similar to the one above me, my statement should be taken into account. The concrete ceilings will not save you, and management will not be eager to address the issue, let alone try to resolve it. The wall that separates my apartment from my neighbor is extremely thin. I can hear him cleaning his kitchen as if he was cleaning mine. When he’s opening and shutting his cabinets it sounds as if mine are being opened and shut. When he cooks, it’s as if he cooked in my apartment. When he pops popcorn, it’s as if It were popped in my apartment. Every smell seeps into my apartment from his, and every noise is heard. Luckily I’m in a corner unit so I only share one wall. The package situation is bad. Not enough lockers for packages and the carriers are not all granted access to bring packages to the upper apartments to sit them at the doors. If you order food/groceries you will have to go down to meet them. To sum it up, if door service is important to you, you won’t receive it here. This is the first apartment complex that I lived in where the office is closed on the weekends. It can be an inconvenience. If this is an important feature to you, you won’t receive it here. The pipes behind the mirror in my bathroom start to move and hit the drywall when I use my sink. The noise persists for a few minutes. There is also no storage space. No coat closet either. If these are features that are important to you, you won’t receive them here. Overall, this apartment complex looks great, but is subpar. If you are a person that doesn’t like an EXCESSIVE transference of noise and smells from the people next to and above you, look somewhere else. It will happen and management will be of no value when trying to address it.

The Locks Tower is a great complex for the location and amenities it provides!

Worst place I have ever stayed in thanks to the horrible management. The location is the only good thing about the apartment but there is nowhere for guests to park. They will tow your car at a moments notice and offer no recourse. The common areas are often dirty and there are minimal amenities for the costly price. Do yourself a favor and find another apartment.

STAY AWAY! The front office is so hard to get ahold of - they don't answer the phones during business hours or return voicemails. You weren't allowed to come into the office due to covid so it was impossible to get in touch with any of the front office people. They also kept the majority of our security deposit (over $200) due to a "cleaning fee" but during our moveout inspection they said everything looked great. We had only normal wear and tear, hired a cleaner, and even took pictures prior to moving out. When we asked about the cleaning fee they told us it was for "dry wall damange and cleaning" but could not elabroate more or tell us where they found the damage. They told us they did not deal with our account since we moved out and gave us a number to their corporate office if we had questions. Also the public areas (like the rooftop pool area they show off so much on the tour) closes early evenings. So you end up paying for amenities you don't have access too. I've lived in multiple apartment buildings and this was by far the most frustrating to live in due to management. Save yourself the trouble and rent anywhere else but here.

Great location, excellent amenities at a reasonable rental rate.

Great place to live - location, amenities, staff, value all top notch. Would highly recommend.

The locks tower is the perfect place if you love dog crap in front of your door, sharing your packages with everyone, having your car door handles tested by strangers, and being harassed by other residents. This is FAR from any luxury apartment I have ever stayed at.

The staff is very attentive and responsive! The Locks is clean and safe. Its a great place to live.

Ashley, Martha and team are always welcoming, accommodating and efficient. They all make it a pleasure to live here.

Been living here at The Locks Tower for about 10 months and it has been a great experience so far!

Los apartamentos atraen por su arquitectura industrial, ubicados en el centro de la ciudad proporcionan gran espacio y distribucion en el apartamento, el estacionamiento es seguro y cubierto, los accesorios son de primera calidad y el staff es extraordinario.

Jermey from the maintenance staff consistently provides superior service! I appreciate his timeless, attention to detail and great customer service.

The Locks Tower staff has proven to be very professional in how they handled my maintenance problems.

Great building with great staff and wonderful amenities

This is overall a good place to live. I feel I've really been able to make the space my own. I can tell that the designer of the floorplans cared to go above the bare minimum- the amount of storage in the bathroom and kitchen is great, and the huge closet is also a great bonus. Everything is new and very functional. I also never realized important it is to have a good washer/dryer and dishwasher are till I moved into an apartment that came with good appliances.

Really enjoy living here. The pool and gym are beautiful, and everything is up-to-date and pretty.

The Locks Tower is located in the heart of the Richmond cancel walk. It has spectacular views of the James River and provides easy access to vast outdoor recreational areas. Overall, each apartment has beautiful features and is an excellent building for people looking for a tranquil space with ease access to downtown RVA.

Do not move here if possible avoid at all costs this building is not luxury and is run by incompetent children.

Great place to live.

I like the building, amenities and location of the locks tower. Everything looks clean and new.

Great location views amenities and staff!

An exceptional place to live for exceptional people!!!

Do not live here!

The place is excellent and quite. The rooms are new and all is in good shape.

The staff at The Locks is phenomenal!