The Monroe at Virgil Village

[my last review was flagged and removed] I’ve lived in this apartment since 2016, and my experience has continuously declined. I currently have mold growing out of my kitchen countertop, and instead of properly fixing the issue, maintenance sprayed "Tough as Tile" — a harsh chemical product directly in my unit without notifying me, or advising me to leave during or after application. I ended up in urgent care after inhaling the fumes. I left my home for the day, came back the next day, and the smell was still so strong I had to leave again for an additional 7 days. No one took responsibility, no apology, no temporary housing, nothing. I’ve sent multiple detailed emails about this and other concerns, only to be ignored, gaslit, or brushed off. I've never met or spoken to a single person from current management — it’s honestly unclear if they’re even real. The responses I get feel automated, robotic, and unprofessional. One even veered into questioning my personal life, which is completely inappropriate. I've called multiple times (132-382-91521) and never get an answer. Kimberly is kind, but she only shows units and can’t help residents. You're told to email Karmine, who may as well be an AI, because that’s how disconnected and tone-deaf the replies are. I even called CLG Admin (131-023-48880) and Crystal could only “pass the message along.” I currently don't have bedbugs or roaches, but only because I paid out of pocket for professional-grade injections. However I still see them in the hallways. In past years, roaches come and gone like seasons. Overall, this place does the bare minimum and often less than that. It’s been years of declining quality, dismissive management, and zero accountability. If you're considering moving in: don’t.

I just leased with Kim, she was really amazing 10/10!

Bad management, go to google for reviews and pictures is so ghetto the good reviews here they are fake, no body is happy in that place

I just got a new apartment here and my experience was so good! Mostly because I wanted to save money in rent and live in a 1 bedroom m’and the option I found here has a den I love it! It’s so close to my job and friends and I love the market nearby! Totally recommend it!

I am seriously obsessed my apartment is so spacious and bright they definitely did it right with the windows! Look yes the building is older but has so much charm and it is really well kept! I love to location super prime and the prices are amazing!

I've been living here for about two weeks now and I absolutely love it! I have a one bed room and it's so spacious. I'm in love with my layout. The location is perfect, everything is walking distance and in such a cute part of town. This building has a lot of charm, highly recommend!

Been living in the building for almost a year now and plan to stay for many more! Love the area and the management team.

Love it here. Great location close to work and freeway access. Staff is amazing. I’m glad I chose to live at this gem.

This company said the building was newly renovated and did not mention ongoing construction when I moved In. The day after I moved in a received a notice of repiping for the next six months. Water has been shut off almost everyday during business hours and hot water has been available into the night. Laundry facilities are unavailable most of the week. Windows don’t close and allow in drafts and sound from the outside. Apartment is uninhabitable. The construction workers walk in unannounced to apartments without knocking. Less than 24 hours for notices. Management does not respond to emails and ignores tenants issues.