The Monterey

Excessive noise all day and office staff is rude. They never answer phone calls. The walkways smell like dog pee, cigarettes and marijuana. Don't let the pool and gym fool you, living here is terrible.

You must read this before considering living here! My sincere and honest feedback for living at the Monterey is that they could do much better to provide a better quality of life for tenants. Let me start with the community is dirty, filthy, and downright disgusting. The grounds are poorly kept. The halls are NEVER cleaned. Second, the community is not safe. We have had so many break-ins from cars to garages and still, we have no real security. If you value your property please look somewhere else. The staff in the leasing office are not friendly and tend to think that resolving tenant complaints are not part of their job roles. You have to call multiple times just to get things resolved. Also, the new head manager is not a customer's always right kind of guy. Lastly, parking is abused and manipulated and nothing is done about it. You will not have anywhere for your guests to park period! Also, keep a lookout for the coyotes that roam the fences at night. I almost lost my Yorkie if I was not paying attention. With all that said look somewhere else and get treated like you deserve.

The property is beautiful and comes with Great amenities, however the lack of communication, professionalism and commitment from management is what made us withdraw from our move-in which was day away. We were promised a garage in the same building as we were to reside but that wasn’t the case just 4-days before move in. They wanted to have us park near another unit over 250+ feet or more from our unit in order to have a garage. Since we were promised when the deposit was made in December a garage would be in our building that was a deal breaker. Paul (the salesperson) was great and trying to accommodate but had very little in decision making. When asked to speak with Loraina the manager she did not want to make herself available to discuss any of our concerns, nor did she return any of our phone calls. Sometimes people forget the old fashion way of customer service one on one communication and allow the glitz and glamour to out shine but that’s not going to keep business it will destroy your business.