The Oaks of St. Clair

I have to share my experience with this apartment complex because it's been quite a journey! The property manager tends to come off as a bit condescending and really likes to assert her authority. I think that might be a reason why they struggle to keep leasing agents; I've seen about seven different ones come and go in the two years I've lived here! One thing that really stands out is when the manager insists that everything has to go through her. I mean, isn't that what leasing agents are for? On top of the management issues, the apartment has no insulation, which causes them to accumulate a lot of dust according to the property manager, although it's visible signs of black mold. I've also noticed that they add fees to your balance and try to justify it with audits, even when your statements clearly show the opposite. Communicating via email is nonexistent they prefer to have you come in person, that way there's no paper trail on the false information that they give you. The management team including the regional manager, isn't really up to par to be in care of anyone's business. they mentioned my water bill would only be around $30 a month, which sounds nice, but then you end up paying much more for sewer services due to ongoing water issues, which leads to regular water shut-offs a few times a month. I'm only home a total of two times a week but my sewer bill is anywhere from $80-$120 a month. Just a heads up: you can hear the pipes every time you use the water, and it's not the most pleasant experience. Allegiant-Carter is trying to sell this apartment community for a reason.

Absolutely terrible customer service!!! Had no AC for the month of August. They provided a temporary unit for the bedroom while the rest of the apartment was over 85 degrees. That unit has yet to be picked up. They harp on clean breezeways but the old ac unit and broken dishwasher are still sitting outside the front door. They charge if you sit a bag outside your door but don’t mind their trash or the neighbors chair and cigarette butts blowing to your front door. They should have the same standards rhey expect from their tenants. You trip over kids toys or trash while trying to carry groceries inside. Most importantly, the rude staff is what makes this place the worst!!!

Very long but I want to warn people not to rent here. I lived here for 1 year and had several problems within that year and even when I moved out. The apartments are decent enough but definitely not worth the amount they charge. I was made aware of a crack in the window of the second bedroom & was told it would be fixed within the month, when I moved out over a year later it was still cracked. I had several maintenance requests & was either told there actually wasn't an issue or was told it was fixed & it never was. Half the outlets in the kitchen did not work and maintenance came out to look & said they were fixed but they never worked again. Towards the end of my lease, over 60 days before the end of the lease, I inquired about a possible buyout. With this apartment you are required to give a 30 days notice & the management will give you a letter with renewal amount & options. I did not receive this letter until after 30 days until my move out date, so by the time I gave notice they told me they would extend my move out day an extra 11 days to be within a 30 day time frame. I inquired back and forth with the manager, Bernadette, about this, bringing up when I emailed about a buy out, but was told this wouldn't be good enough. Due to the date being moved I already had to have money for my new apartment and Bernadette told me she would work out a payment plan to cover the unexpected $400 I now had to pay because they didn't notify me in time, a few weeks alter she emailed and told me that she actually couldn't do a payment plan and I would be required to pay the amount before move out causing serious financial burden. When they gave me the different letters giving me amounts I would have to pay, each had a different amount. The day of move out Bernadette did a walk through and told me $65 would be kept for carpet cleaning, fast forward a month, I receive the check for the remainder of my deposit. The check was less than half of what I was told it would be & when I called I was told that two people had worked on it and when she told me that I would only have to pay carpet cleaning, she hadn't actually looked at my account & when she did she found a fee that wasn't paid, even though I paid the amount I was told to pay before I could move out. The Oaks have horrible management and they will put you in a position to have to pay more money that you can't get out of it. My new apartment is wonderful & has shown me the difference a good management team can make.

The Oaks of St. Clair are touted at "luxury" apartments. They include nice trim and baseboards, higher ceilings than average, nice doors, etc... The "luxury" part of them may be that the price goes up each year. There is a pond which is nice for catch and release, but not so nice if you have children for safety reasons.

Been a resident here for 3 years and the entrance gate keeps getting broke somehow some way, A friend of mine apartment was broken into not too long ago because of this fault. Gym is small but pool is nice, the tenants for the most part are nice though.

This amazing gated apartment community is clean, well kept, and affordable. Staff is very professional and go above and beyond to keep tenants happy. We have lived here at the Oaks of St. Clair for over a year and we love calling this place home. We highly recommend these apartments if you move to Moody AL.

I have the pleasure of writing a good review. The Oaks of St. Clair is located in a friendly community and convenient to so many great places. The complex is well kept and has everything you need. The floor plans are open and spacious yet cozy at the same time. You can't find any better for the price. Two thumbs up ????????

I just moved into the Oaks of St Clair a couple months ago and I am very happy so far. The apartments are spacious, even though the kitchen is small. The complex is gated, the staff is polite and responds quickly to questions and maintenance requests. The saltwater pool has lounge chairs, dining tables and a grill area. I love that the apartments are within walking distance of restaurants and shopping, and just a few minutes from a major interstate.

Overall the apartment is clean and nice. Maintenance is very quick if called. Washer/drier hook ups. It Could have updated appliances but other than that everything is nice.