The Preserve at Spring Lake

My neighbors have been a revolving door in the three years I've lived there. I was one of the longest residents there in my area. Directly next door, there were 4 different sets of neighbors in three years. Tenant retention is horrible because people do not want to stay for a reason. The parking is extremely hard to find. I had to pay to reserve a parking spot in front of my home or else I would end up parking way too far from my door, while lugging my stuff and two kids. Speaking of parking, despite my Reserved parking sign, I've had several residents park in that spot regardless. I had one lovely neighbor absolutely refuse to move her car from my spot, screaming at me that she didn't care about the sign. The complex may look nice from the outside, but it is a superficial facade. The flooring is vinyl made to look like hardwood, which bubbles up. The granite is fake, vinyl covering over fake wood. There are several leaks, and mold is a concern. My kids became sick several times and needed breathing treatments. I also went through a sewage leak due to unproper maintenance of the pipes outside my home. Maintenance staff told me it was all clogged up and caused my leak. I woke up to my entire first floor flooded by waste water a couple of days before Christmas, a year ago. The complex didn't offer even a tiny rent credit for what we went through. I lost family heirloom Christmas decorations and furniture, not even including dealing with that unsanitary conditions with 2 children, until it was cleaned up. Even better, right before Thanksgiving of 2017, I lost hot water for almost three weeks. THREE weeks. The maintenance staff changed the stem valve, not one time...not two times...but three times before realizing it wasn't the stem valve. I would ask the leasing office to call with updates and they never would. I would constantly have to call in myself to see what was going on. It seemed the leasing office was too busy laughing and talking amongst themselves to care what I was dealing with. A few of those days I had no water at all. This was an actual violation of the lease, and the way it was handled was unfailingly unprofessional. The leasing office staff may seem nice initially, but they are incredibly incompetent. They like to plan stuff like a Pizza Day, but when you have an actual problem, do not expect to have it handled in the proper way. They cannot call themselves professionals. They do the absolute bare minimum.

This complex offers an attractive appearance but it is very cheaply constructed . I’ve never resided anywhere with such incredibly thin walls. You can literally hear your next door neighbor sneeze and if you live on the ground floor every step your neighbors take will sound and feel like an earthquake hit your appt. The noise is so bad it’s without a doubt worth breaking the lease. Save yourself the stress and live elsewhere .

The Preserve at Spring Lake is a great and safe place to live. It is so safe that I used to walk my dog at 4:00 am confidently. The Manager Nikki is very friendly and she is always willing to go the extra mile in order to help all the residents; she has exceeded our expectation. I highly recommend these apartments; they are comfortable and well maintained. From behalf of my family and I would like to thank Nikki the manager for all of the help she provided when we needed it the most. Thank You

Whoever wants to pay a lot of money for a place that is not worth a cent can go ahead and live here. The walls fall apart literally. The so called “granite” is fake its just ply wood and the floor is laminated so also fake the walls get stained really easily so they will try to charge you at the end almost 400$ to repaint the place. The carpet from the beginning is nasty so be careful they will also charge you a lot for anything in the rug. Oh and also don’t try to put any frames up because when you decide to leave they will charge you for each hole on the wall even if they tiny. This was the worst place I could ever live in and I’m telling right now I just moved out in the ending of September and they literally charged me for everything!!!! I left that place good and they charged me like if I left it a dump! It was only my 2 adults and a baby living there and they made it seem like if it was 6 of us. They will charge you anything to take money out of your pocket trust me. One last thing don’t get convinced with them they are going to lie about everything they will treat you super nice in the beginning and they will treat you like your gold but then when like about three months or so pass by they will definitely show there true colors and if you don’t believe me ask the people that live there or just see the comments and reviews. Trust me your better off living in a real community not a fake one that just take any dollar out of you! Horrible manager Nikki

Everyone here is really kind, and made my apartment search a lot more enjoyable. I absolutely love The Preserve! The amenities are phenomenal, the location is perfect and most importantly, the staff at the office is very friendly and helpful! Amazing

Looking for great customer service plus a beautiful apartment to live in??? If you have come to The Preserve Apts you are in the right place. Nickki the property manager was great. excellent customer service, friendly. She explained everything professionally. I felt right at home that I filled out the application as soon as we got back to the office from seeing the model. Nickki was very helpful when I asked her questions as I filled out the application. Hilary was great too & very friendly. Thank you both so much you both are the bath. Can't wait to move in.

The staff are not very friendly. The amount that is wanted to live in a townhouse is the price of a gated community. It really isn't worth it. Air conditioner always breaks and water leaks onto the carpet. That has he house smelling like mildew.

Apt is a decent size. Upgraded very nice and simple. Great location next to interstate 4. No carpet in entire apt so doesn't pick up bad smell and makes it easy on cleaning.apts have a good view of the 2 pools in the complex. Price is more than probably should be and renovations currently happening are the only negatives.

Great place to live if you work near maitland parkway or in Altamonte Springs. Only a few minutes to restaurants and shopping. Pool area has been newly remodeled and is great for entertaining guests. They even have barbecue grills and comfortable seating areas. Apartments are spacious and accommodating with newly remodeled kitchens. Bedrooms have large walk in closets. Great place to live.