The Retreat at Cinco Ranch

the management now is inconsiderate, we are paying for the benefits but we are not allowed to use any of the "benefits" they offer. We used to be able to go to the office and my kids use to study in the common center, drink coffee, and print as much as 50 paper a month. Now we aren't we even allowed to into the common center without being asked what we need. I went today to print some papers as I pay monthly to be able to do so and I was told that I couldn't print more than 4 pages and that the amenity is no longer available , yet we are still paying for that.

The management has changed and so has the property! It’s so difficult to live here. I promise if you are trying to make this place your home they will do everything in their power to make sure you don’t feel like you are at home at all.

The property photos are so beautiful and they say a picture is worth a thousand words, BUT REVIEWS ARE PRICELESS! If you don't do anything else, please heed this warning. ROACH INFESTED!!! If you work hard for your money and have half way decent credit, choose any other property in Cinco Ranch - there are plenty to choose from and we work too hard for our money to live in uncomfortable conditions. I have been here about a week now, and have realized all the reviews that were left regarding this property, were speaking of experiences with management/people who no longer exist here. The current management team is new and could care less about you or the property. The first 3 days of my arrival were 'team no sleep' because I found pregnant roaches walking across my kitchen ceiling..coming out of the kitchen drain.. crawling in my closet and I stayed up every night spraying, bombing and laying roach hotels. On top of that, the manager denied my claims as if I were lying when the apartment clearly appeared to be roach infested. I now realize the management team was unbothered by my complaints because it's NOT news to them. The grounds keepers even told me that this place is roach infested and there are many complaints from other tenants as well! PLEASE DON'T WASTE YOUR TIME OR MONEY LIKE I DID! If you're comfortable living this way then ignore this review, otherwise, RUN FOR THE HILLS AND DON'T LOOK BACK!!

It is a very dangerous complex and they are rats inside the complex all the time, the management will act friendly and is just fake they will make you think they care for you but they only care about money We live here since August 2021 and one day someone attacked us inside the complex, they totaled our car and then we talk to management and agreed on us being able to move out early without having to pay the termination fee, now they are calling me saying that i owe them money. Stay away from this apartment complex

The staff is always so kind and willing to help, love my place

The property is beautiful with great amenities and a very friendly staff.

love my apt they always complete my work orders in 24 hours and ladies in office Rock

I have just recently moved into The Retreat. Out of all the places, I found this place to be the most comforting. LaTonia is the best, and I am very impressed with how much she cares about the tenants.

We have been living here since march and about a month ago, my fiancé and I came home to about 80 bees inside of our apartment. It was about 10pm and we called the apartment emergency line 4 times until a maintenance worker picked up. He explained the manager was out of town and he couldn't do anything about the bees. We had to book a hotel room for the night because we still could not reach anyone at the apartment complex and the office was closed for Memorial Day. We even called exterminators and they explained they aren't allowed to kill bees due to them being endangered and the beekeeper couldn't come because it is an apartment complex and not an owned home. On Monday we still had no answers so we had to book the room for another night. Tuesday morning I went into the office and explained our situation and one of the sales consultants said "Oh yes, the exterminator came and sprayed the bees out yesterday." No one had notified either of us that this had happened. I then emailed her a detailed explanation and the receipt for our hotel stay so she could forward to the manager and we could be reimbursed as the sales consultant said we would be. It has now been almost a month since then and my fiancé had to reach out AGAIN in order to get a response. No one responded to our emails for A MONTH!!!! Not even a follow-up. They said they will NOT be reimbursing us for our stay even though we physically could not sleep in our apartment due to my fiancé being allergic to bees. I am disappointed in the poor communication of the management here. Definitely will be moving out as soon as our lease is up.

From the time I called I knew that this was HOME. I am honored to be able to come home to a place where I feel valued. Thank you to ALL the hardworking staff that makes it a pleasure to call this GREAT place home.

LT and Tammy have made Retreat a home! I don't plan on moving any time soon!

It was wonderful when I moved there to years ago, but no more. A new management company purchased it last fall (October 2016), and things have gone down hill since then. The property manager regularly chews out tenants if they have a complaint. Difficult to get even small maintenance issues repaired. There's STILL a hole in a common area where a repair went bad with the electrical wires sticking out. This is right next to the playground. The quality of tenants has gone down as well. There is an apartment where 8 people live in a 1 bed, 1 bath unit. Management does not care. There are domestic violence issues fairly regularly now. Used to not be at issue. Perimeter lights don't typically work so parking lots are dark most nights. They charge too much for what you don't really get. I'd go elsewhere.

I have been living in this apartment called The Retreat for almost a year and it is just that. Its quiet, relaxing with its beautiful scenery such as the pool, picnic area with grill as well as well kept lawn and plants and flowers. I don't have to say much but that the management is friendly and they welcome you to come hang out in the office. They have an area with a pool table, coffee and tea set up with sitting and activities regularly for the residents. My husband and I also enjoy going to the workout area. There is also a movie room and massage room where licensed massage therapists give massages to residents. This place is wonderful!!!

The Retreat at Cinco Ranch overall is a wonderful place to live. There accommodations fit my everyday life, swimming pool, accessible grills, patio covers, theater room, and a gym that has enough equipment for 10 people at any given time could use. I would highly recommend this place to any who would like to live in a comfortable, yet affordable atmosphere.

The Retreat was the perfect escape from the congestion of Houston and close to my suburban friends. I run around Houston and surrounding areas as an Association Manager. It's perfectly located to the freeways and the access I need without having to be in the City. Concord Ranch is lovely and safe!