The Vineyards At Trophy Club

Very nice property and amenities are good , work order complete timely only issue lease manager is not respectful with people

I been living in the vineyards at trophy club since 2017,is a beautiful property, office staff friendly, the maintenance guys, always fixing everything on time and efficiency very respectful guys, I'm very happy living in here I strongly recommend.

It’s a great neighborhood and everything is conveniently close. The staff here is always easy to work with. Maintenance is fast and friendly!

I moved in from California sight unseen other than a family member check the exterior and peek in the windows. My unit appeared to have been with a long term renter and there were a couple issues that needed to be assessed. They were on it very very quickly. The maintenance staff live on site so my first emergency call they were here in minutes. I can’t blame them for these minor issues as only the tenant would have known about them. Every time I’ve had an issue thereafter, I think it was only one, again, they were fast and efficient and respectful. I love the office and maintenance staff. My unit is not upgraded but the rent amount reflects that and it’s very comfortable, clean and spacious. Very happy overall.

I have lived in these apartments for a short while and I absolute love it. The management is kind, courteous, and efficient. They are always their to answer any questions and help me whenever I need and they really strive to create a safe and friendly environment for everyone. I have never had any issues at all and have come adore the management (Lori and Erika) who have always made me feel welcome and at home.

We have been here 10+ years. We enjoy the convenience of the location and the quite atmosphere. The staff over the years have been very helpful. I like that we don’t have to pay for a covered parking space or for trash removal like other places do. I see folks complaining about old, mismatch appliances, if it not broke there is no reason to replace it! We enjoy living here.

There is a LOT of work going on at the complex to update everything. In the past 2 months I've had a new toilet and new alarm system put in. Unfortunately still a lot of older things such as popcorn ceilings and walls, those cheap flimsy blinds that break at the slightest touch, and cabinets that have clearly just been painted over (poorly). Advice to management: keep up the good work and continue updating the complex.

I adore this apartment complex! I couldn’t have asked for a better first apartment. The staff here are absolutely remarkable and so helpful! Maintenance is quick & easy whenever needed. The apartments are perfect sized & in an amazing location close to Southlake Town Square & all locations in Trophy Club. I recommend this apartment complex to anyone!

I moved in on 10/2/17 to a 2-bedroom apartment at the vineyards at trophy club. itchen appliances are old and have dirt that just won't come out. Kitchen cabinet was painted over and over and it also feels like you can never get it properly cleaned. We had heating problems twice, the heater would not keep the temperature in the apartment. The maintenance came to check but again during the night we were freezing inside. When I called the next day the maintenance guy told me they did not have a needed part, so I should light up the fire place if I wanted to stay warm. They fixed it a couple day after this occasion. A couple months later we had a leaking on the kitchen ceiling and I opened a new service request for it. After having to call them and let them know we had a problem, the engineer came and sprayed the ceiling with white paint, without any notice of what he would do. The paint was all over my keurig coffee machine and pod drawer. I spoke to the complex manager, Beth, and told her that we needed that fixed as I payed over $100 on my coffee machine. She asked us to bring the machine to her office that she would clean the paint out. Of course, when she returned it to my husband the paint was not out and the machine was all scratched. "If you can't live with it, we will refund you the coffee maker" she said. Well, we could not so she did refunded both. Upon move out, we went to the apartment with Alex, assistant manager, to walk around and show her everything was ok. She told us we would have a $160 charge for carpet cleaning. I could not agree with that, as we had no pets nor had any damage to the carpet in the apartment, so I again spoke to Beth about it. She was adamant and told me that if we had no pets, she could not see a reason for the carpet cleaning fee. What a pleasure surprise that, when they sent me my deposit back, I had the exact $160 amount charged there. From $300 deposit, I received back $50. Not complaining about my water bills, I know they were paid with it, but $160 for carpet cleaning after I spoke to someone is not acceptable. I even called Beth once again to ask about the carpet cleaning and her only response was "I am not responsible for quoting that, the company charged and we charged you" Well, If I can give you my 2 cents on this, move away. It looks good at first but you will not enjoy living here.

This has to be the worst company to rent an apartment with the Staff both property and property management is Incompetent. My journey started in August with online search the pictures made the complex amazing so i started my process to rent, once I arrived to the DFW area i was given a tour (horrible) apartment was very outdated the washer & dryer provided did match at all one white the other beige. At that time i sent pictures to my spouse and we agreed that it was for us, at that time i asked for a refund of my $300 deposit. It’s September now i was told to come receive it, once i get there i was told it didn’t make it, came back a week later it’s a new manager who was clueless of what’s going on so the other (NICE) receptionist who actually showed me the apartment filled her in. She then told me that she submitted the request, I’ll receive my check Oct 10, still no check! I go there she say well it takes up to 30 days so around November 20 i go back no check gets cooperate number called them they say the check hadn’t been processed yet now I’m furious & outraged! Call Last week I was told it’s was in the mail Friday today is Monday 12/18/17 I still hadn’t received a check but i can assure whoever I’m coming with the news crew this week!!

The property manager here is rude, slow to respond to service requests, and left the premises after promising to call us back (resulting in her maintenance leaving sewage from a botched repair overnight in the unit) also they have no proper building inspection done before move-ins

I lived in the vineyards from May 2014 -April 2016. I developed asmtha and in February 2016 got pneumonia. I requested mold testing in March and my unit turned up positive for mold. They did NOTHING to rectify this so I moved out. If there was a choice for less than one star is pick it. One of the girls in the office was always bothered by my calls for repairs or requests of any kind.

At first glance, the apartment complex looks attractive for the price. However, the road noise from HWY 114 is horrendous! There is no break in the traffic and subsequently no rest! The apartments are poorly insulated! Electric bill for a one bedroom is almost $225. Complaints about the road noise fall on deaf ears. Can't wait to move!

A very quiet and small complex, with easy and convenient access. It has beautiful landscaping that is kept well groomed. The management is very friendly and helpful. Anytime I have a maintenance request they respond immediately and do a follow-up after it's complete. The apartments are very spacious and sound proof. I have enjoyed living here for almost 2 years.

This is truly the best apartment we have lived in! The tall ceilings, hardwood floors and fire place are just a few extras that come with living here. Having a great pool that's always ready for use along with a wonderful lush landscape make our apartment feel like a house without all the work that comes with a house! We are close enough to every kind of shopping available and just minuets from the lake. The staff go above and beyond their duties to make sure your every need is taking care of. That's why there's no place like home!