The Westlyn

My experience here wasn’t as bad as many, but it hasn’t been pleasant either. Each group of staff members pick and choose when to enforce rules, this place is so unorganized! If you want to pay $30 for someone to take your trash out when you live literally two feet away from the trash can, then waste your money. Valet trash pick up is mandatory here when the trash is left in the hallway leaving the building smelling like trash. I find this very disturbing and disgusting when walking to and from the gym, smelling trash it’s horrible! If you plan to have friends over bring them in the morning when there’s no trash left outside of everyone’s door. Not to mention when they pick up the trash they pile it in this one area, which decreases the value of luxury apartments, like what how is it luxury when it’s trash everywhere you turn. There’s nets flying in the building and in apartments due to trash and dog urine inside the elevators. The best part about this place is the layout. The water to bath and shower is lukewarm half the time.

Tried to set up a tour of this so called excellent facility. No one responded to any calls or emails that were sent. I would call the property and every specialist was busy 5 phone calls and not one call back.

The Westlyn is an upscale apartment community from a distance, up close it’s a different story. Sometimes, I get so depressed living here that I wouldn’t mind being homeless.

It looks like a nice place until you see the worms at the pool infested, bugs and dirt in the pool, your ac doesn’t work and they brush it off in 90 degree weather, and the quality of living here should not be luxury prices.

The westlyn has been great in terms of taking care of everything with processes!

Westlyn properties lack proper support and timely response. The people are kind when you can get in contact with them but it is a challenge. The property has great potential but is poorly managed and maintained. I have not requested anything outside of what I pay for yet I am constantly ignored. I pay rent, storage and monthly parking on time every month yet I’m not a valued tennant.

Impressed by my tour, felt very resort-like with great location. Friendly team.

The Westlyn is a great place to live if you have good neighbors. Plenty of amenities for the residents and their guests. The management here is very good. Penny, the area manager, is a really great person, knowledgeable, positive, and always very helpful. Appreciate her very much. Maria, the assistant manager, is very nice and efficient. The maintenance team is very good and friendly. Andrew and Vinnie are great to work with. Overall, I enjoy living here in the Westlyn.

Overall love the Westlyn especially all the amenities.

The unit and building amenities are stunning especially the bathroom and kitchen in a one-bedroom, more than what I could get at another complexes for my budget. Very happy to spend now two years here!

Staff is friendly and accommodating. The Westlyn is a very nice place to live. I love the free coffee!

Absolutely love the Westlyn, the amenities are especially top notch. Love coming home to the convenient location right off the highway and at the center of the west suburbs.

Horrible apartment complex. It’s disgusting. Elevators smell awful to the point of gagging. Someone has tried to break into my apartment. Leasing staff never responds or follows up. My AC has been out over two months and they label this property upscale. It’s pitiful. Worst lease I’ve ever signed. Greystar is just as sorry as they haven’t helped since I’ve reached out to them.

I would not tell anyone to live here. Unfortunately I am in a 2 year lease.

I gag from the taste of water every time I brush my teeth. I have put in 5+ service requests to fix my unit's water and have gotten ZERO response or action from the building. Every time I step out of the shower my skin itches and the bathroom smells like rotten eggs. The fire alarm has gone off dozens of times, including in the middle of the night and the NATIONAL HAZARDOUS MATERIALS UNIT had to be called in to deal with a chemical spill by one of the employees. Overall, water is genuinely undrinkable, there is no response or action from service requests, and the fire alarm constantly goes off. Have fun!

If the water issue is resolved, this is a nice and convenient apartment to live in. There's a lot of advanced home technology and amenities available, and it's relatively clean and beautifully maintained.

The Westlyn has a major water issue that they continue to just have their tenants “deal with it”. The City of Warrenville is well water and they have a systemic issue themselves that they will never address, so some residents & businesses must bear the load of funding excessive filtration to make their water palatable to use. The Westlyn is aware of this issue, yet only installed water softeners to try and remedy it. The problem with only installing softeners is water softeners only soften the water, they don’t filter out the metals and bacteria that produce rotten egg aromas. They need to install backwashing iron filters, as well. The Westlyn doesn’t have just a slight smell of well water, folks. The gases produced by the bacteria in the water is so high, that you gag and have to air out your apartment. This isn’t an upscale living experience, so please save yourself a lot of frustration, poor living conditions and a lot of money. Don’t move here. You won’t be able to bathe without intense smells of ammonia and rotten eggs permeating your skin, hair, and appliances. Management doesn’t respond to your concerns or requests, they blatantly ignore you. They sell leases KNOWING this issue.

The Westlyn is truly a great place to live if you value community, it feels like a family here. Everyone is so warm and welcoming!

Penny is a Phenomenal Administrator always professional and polite follow-thru when she says. Keeps you updated during process. The Maintenance that’s a different story ( improvements much needed!!)

overall nice facility with everything pretty much brand new. However, very poorly managed. Fire alarms continue to go off and they are very loud and disturbing. Maintenence is very behind on keeping this place clean and smelling nice. dog litter trash cans are always full. The pool is green. The water still smells like sulfur. The facility overall feels like its empty of life (club room could've benefited from pool table/ping pong instead of a pinball machine). It has potential to become better, but right now not worth the luxury price.