The Winhall of Williams Pointe

I toured at Winhall and loved everything about it! The community is conveniently located near some of my favorite restaurants and businesses in Waukee. The leasing and maintenance team were very helpful and kind!

Be prepared to pay for features you don't want (like a crappy package room which forces residents to switch from conveniently having packages delivered to their building to having to brave snow and ice to pick up packages from the club house), new fees (such as pest control and garbage fees that didn't used to be charged), and increasing pet rent ( from $35/month to $100/month for 2 pets). This community also has a huge marijuana problem with the hallways smelling of weed 50% of the time and fire alarms being set off at 4am due to people smoking in their units and the garage. Also, the model unit is misleading with ceiling fans in every room and drapes on the windows. Some units dont have ceiling fans as another reviewer stated and none of them have drapes or any additional window curtains other than standard blinds. Also, the water pressure is horrible (hot water in particular). Will be leaving as soon as my lease is up.

Be prepared to lose close to all of your deposit when you move out of the Winhall apartments. When we moved out, I specifically asked them to do a final walkthrough with us before we turned the keys in. The employee who did the walkthrough with us literally took less than 2 minutes to complete the walkthrough which I thought was weird because usually they are supposed to inspect the whole apartment and let us know what damages there are. I specifically asked her if there were any issues to which she stated there were not and that the apartment looked great. Due to her response, we felt comfortable turning in our keys. Just recently I received the Final Statement paperwork from the Winhall in which it states there was a small charge for general cleaning(which I think is fair although we cleaned the apartment very thouroughly), and a relatively large charge for "paint." They charged us $267.50 for paint. I was confused as to why it was such a high amount for paint based on the condition we turned the apartment in. I emailed the manager regarding this. I asked for receipts of the paint they purchased and a specific description of what rooms or areas needed to be painted. The response I got was underwhelming as she stated "The FMO gives you a description of what was done." Miss ma'am... The FMO states "FMO-Paint," in what world is that a description of the areas painted? At this point, the issues isn't the money, it's the dishonesty and unwillingness to provide proof of why they are charging nearly $300 for paint. If the walls were so very damaged, why didn't the employee who did the final walkthrough discuss this with us?

There are many good things, some okay things, and some annoying things about the property. The good include spacious apartment units (minus small balconies), updated appliances, and timely maintenance services. The okay things include not having individual garage stalls but a shared, sometimes messy bay, somewhat thin walls so you do hear your neighbors, a fairly small and usually cold pool (but still better than nothing), and the very modest gym. The "bads" include, cheap/thin carpet, large piles of dog poop near the buildings, residents occasionally smoking in some buildings (not cigarettes), setting up the expectation of having fans in the bedrooms by showing a model unit with fans and then leasing out apartment units that do not have fans (and then saying if you want a fan you can pay about $200 to have them install a fan), and including fees in the lease documents that were not previewed in renewal or initial price quote documents (such as trash and pest removal fees). They also recently raised pet rent from $35/animal to $50/animal, which is not reflected correctly on this site. Neither is the trash fee and pest removal fee which is not previewed at all during the application process or renewal process, but just appears as a non-negotiable addendum in the lease. In fact, the whole lease document is non-negotiable so if you apply and are accepted and then realize you don’t like the lease conditions, you’re out your application fee. I was told the lease documents are standard and unalterable for all Indigo Living properties, so make sure you know what you’re getting into. TL:DR If you are considering leasing here, I would recommend that you request to preview the full lease agreement prior to applying and request pictures (or better yet a walk through) of the actual unit you are going to lease or, if that is not permissible to the current resident, verify if there are features in the model unit that are not in the unit on your lease and get a list of those features in writing. They generally only show a model unit that has all the bells and whistles, and not show actual apartment units.

Initially, this looked like a great place to live. The rent wasn't too expensive, the property was well maintained, the front desk was actually helpful, and the neighbors were all quiet and respectful. This has since changed. The walls of the hallways have patched up paint jobs that are worse than whatever they are trying to coverup, the hallways and main building entrance smells like cat urine, dumpster divers shift through trash late at night, other tenants park their cars in front of garage stalls blocking the garages (management refuses to do anything about this even after multiple complaints), residents smoke weed in and between buildings, and what I thought was a great apartment unit turned out to be cheaply constructed with poor quality carpet and thin walls (constantly hearing our neighbors). Previously free services (trash and pest control) are now at cost, which is ridiculous considering the pest control consists of quarterly spraying the kitchen area of the apartment with god knows what that is probably harmful to pets and the trash/dumpster areas are always overflowing. The front desk is unhelpful, avoiding questions or stating that every bad thing is just corporate policy or that there's nothing they can do to improve any of the mentioned situations.

We loved living at The Winhall. The maintenance team is very responsive and friendly. The office team is so sweet and is always doing little events and giving away things like treats and gift cards. You can't beat the location either. We bought a house and got our entire deposit back, which was to be expected since we hired professional cleaners.

Do not rent here. Seriously. It will end badly. They will nickel and dime you and never admit fault for their actions. Dealing with this apartment complex and their management has been the biggest nightmare. First they asked for medical and divorce records to verify income. Could not understand how this was not ok. Then had me set up utilities before ever signing the lease. They gave me no address other than the one in the dashboard which I used to set everything up so it was wrong. They refuse to pay for the other apartment utilities that was charged to me then charge me a fee every month for the utilities for my apartment. These people will not work with you at all. Save yourself the trouble. Seriously. I dont care how nice the apartments look they run an unethical business and do not care about anyone. I discarded reviews when I was looking but the past 6 months have been an utter nightmare.

We have lived here since 2014. Awesome experience. Great service and so close to everything. Work out room is perfect which saves us from having to pay for a gym membership. Buildings are safe and secure. Pool is also very relaxing. Our family uses the clubhouse twice a year for large get togethers. It too is beautiful and easy to schedule.

We have lived here for over 6 months, and it has been a great place to live. Spacious apartment, very friendly and attentive staff, and the clubhouse/workout room/theater room are fantastic! Tim D

We have lived here for 6 months in a 2 bedroom apartment and the location is perfect. The management is very professional and responsive. The property is always well-maintained and so far we have had only one maintenance request and it was handled the same day. The movie theater room in the club house rental is great for parties and family events. Our only complaint would be that our neighbors walk very heavy, but there's not much that can be done about that. We would recommend living here!

My wife, son and I moved in 3 months ago and so far it has been great! The apartment is spacious and the pool is awesome. Also, the added amenities like the theater room and clubhouse that can be reserved are extra special! We love it so far!

Very nice apartment!! Spacious, love the floor plan. Great maintenance response time. Helpful management.

Living in a little more expensive apartments help get you ready for the expenses you have with a house. This is a great property, great staff.

I have been living at winhall for three years, this place is very beautiful, clean and near by a lot of stores. The clubhouse is the best, I had multiple parties! My friends love it. The movie ?? theater is incredible awesome. Nice clean pool. I highly recommend this place!

The Winhall is wonderful for so many reasons. My number one is the people- they make the culture positive, friendly, and everyone is helpful. Randy, Greg, Stephannie, and Melanie are fantastic! The location is close to everything you need (e.g., grocery stores, Jordan Creek area, interstate is only 5 minutes, restaurants). The property is beautiful and includes amenities (i.e., pool, gym, theater, clubhouse, business center). (55-206)

Lived here for 2 years. I love how close the location is to everything, and with the new exit it makes getting across town easy. The maintenance and office staff are great, and helpful at all times.

I have been living here for about four months now and I still haven't found anything to complain about. My kiddos loves it here. I love it here. I always find parking. And it's always close to my building. Stephannie is awesome she's the best landlady I have had in like forever. She goes out of her way to get it done. And if you ask me, you can't easily find that kind of loyalty these days.

They're nice and a lot of Amenities there. The location is close to shopping and a 15 min drive away from the city.

These apartments look nice on the outside but even the newly built buildings are cheaply constructed. The walls are as this as paper and I could hear everything. I lived in a ground level apartment so I knew there would be some element of noise from those above me but it sounded more like 4 herds of adult elephants. When I expressed my concern multiple items, it was ignored. Parking is a huge issue. If you return after 6pm you'll be lucky to find someplace anywhere near your complex. They supposedly do not allow work vehicles to park on the property but it is not enforced. Many people have a work van or two then also have two personal vehicles per apartment. Office staff has been rude and condescending with all interactions and things are not taken care of in a timely manner. This place is very expensive and definitely not worth it.