Thornhill Park Apartments

DO NOT LIVE HERE! Price is not worth the tiny 400 sq foot box you will be living in. Very old appliances including a tiny oven we had to buy smaller pans for which still barely fit. Gave us a notice saying we had to inform them that we were moving out 2 months in advance, they put that on our door 2 months before our move out day so absolutely no time to properly inform them. Then they make you pay pro-rated rent because you don't get to actually move out when you want it's exactly 2 months after you get the notice so had to pay and extra 2 weeks of rent when we had been moved out for a month PLUS month to month rate they added on for fun which is an additional 500+ dollars. Then they tell us that the final month's utility bill is 160, it's never usually over 100 and now it's 160 when we weren't even there for the past month? Finally they tell us that that there is enough damages to use up our entire security deposit and we still owe 50 bucks. Again do not live here they will find any way to take money from you that they can.

Thornhill park apartments has been the absolute worst apartment experience I have ever had. First off, When I moved in the apartment was filthy. I was told someone would come clean it, but they never did. There was black gunk in the shower and sink drains along with old strands of hair. The oven had grease and grime stuck all over it. I have tried to clean it multiple times but some of it does not come off. The appliances are all terribly old as well. Besides the nasty, old, tiny and overpriced apartment, there is dog poop everywhere outside. I literally have to watch every step. There is also only one (not very strong) lock on the door and for the amount of police and yelling in the neighborhood, it seems incredibly unsafe. The hot tub has never worked, which was promised in the add. We never received a gym key despite asking several times. Now, even though we told them we were moving out on our contracted lease end date, they are still trying to charge for an extra month that we will not be here at a higher rate. They claim we didn't put our 60 day leave in when we did. I have never had a contract turn into a month to month lease at the end of the signed contract date. Management does not do a good job to let residents know about that policy that, ultimately, seems to be in place to scam their residents. This is not a subscription service, it is a contracted lease. Abigail was incredibly rude on the phone and hung up on me when I expressed how dirty the apartment was. Their generic responses to past reviews mean nothing because when you actually try to talk to them they are rude and hang up on you. I never leave bad reviews but I am so frustrated with the management here and will be working to contact corporate to complain about how rude their staff is.

You can find a better place at a better rate. Please do not think of living at this place. Be ready to pay heavy fine when you are moving out. They will make sure that you are charged for everything as much they can. Charged me full price for the carpeting saying the carpet they used for the apartment is no more available for the market. Really disappointed.

Don’t even think about moving here. This apartment complex is not very trust worthy and they charge way more than they should for the condition and size of the apartments. The workers in the office are friendly and like to say they will help, and work with you but it will never end up in your favor, once they feel the time for talking is over and they want money, the nice attitude wears off quite a bit. They try and bribe the residents to give good reviews while they live there. It worked with me but now that I am moved out they want almost $500 for a move out fee on a studio apartment (390 sqft) that was cleaned, vacuumed, and professionally cleaned. All which I have a paid for already. Keep in mind my first cost was well under $200 to get the apartment cleaned better than it was when I first moved in. The staff are hard to work with in this mannor, there have been other occasions as well an it seems like they always have the upper hand.

Moving to Salt Lake from New York City, I had little knowledge about the areas of SLC and how the rental process works, which is extremely different. I have had multiple issues since living hear, including re-signing leases multiple times due to issues with signatures, being given a smoking apartment when my lease was actually signed for a non-smoking apartment, etc. When washers and dryers were "installed" I signed a lease 2 months before they actually were installed and had a closet removed the entire 2 months, and was initially expected to pay the increased rent without having the washer and dryer. That being said, when the new hot water heater was placed in the apartment, they did not place it on a metal base, and is still to this day sitting on my carpeted floors (which is potentially a fire hazard). Throughout the winter, my heat went out 4 times, and on the last "attempt" to fix it, the maintenance guy gave me a space heater to keep next to my bed because they didn't know how to fix it. Needless to say, the next person who will be renting my unit will not have heat. Lastly, after living in many apartments across in many states across the country, I have never heard of a 1 year lease switching to a month-to-month rental agreement without a 60 day notice that you will vacate, when your lease is supposed to end. I thought that was the reason for signing a one year lease, rather than a month to month rental agreement. I have also been told different days of my lease termination.... ranging from 3 different weeks, that being said, I missed my 60 day "notice that I will leave the apartment when I was supposed to" and am stuck paying for an extra month rent, without me even living in the state of Utah. I am not one to write reviews or to complain, but especially for those moving from out of town, there are nicer apartments, in nicer areas (I caught a guy looking into my car and pulling on the handle one morning as I was leaving for work), for similar prices.

A little over 6 months ago I was living here at Thornhill Park Apartments in Taylorsville. At 3 am my whole building catches fire and burns to the ground due to "unknown causes" The official fire report did say that the only logical cause was the air conditioning/heating units they house on the roofs of all of their apartments. During my stay here I never once saw any one up there maintaining or cleaning these units. I did have renters insurance that the apartment complex provided and they are not compensating one dollar, they say its because of the "Unknown cause" of the fire. 20 units were destroyed The really funny thing is that they are not allowing me to collect the "Refundable Deposit" that I provided them when I moved in. I have tried contacting managers multiple times just to get brushed off. If you want zero sense of safety or security move in here!

These are some of the lowest prices available for similar units. However, the units are also older. The paint job inside the apartments isn't very neat, and if you look in corners of the walls, you can even see where the new wallpaper was placed right over the top of the old wallpaper. However, this is very cosmetic, and not much of an issue. The larger issue is how thin the walls are. If your neighbor has a voice that carries, I have lived here for two years. In this time, the management company was different: the apartments were recently bought by a new company, so things may or may not be similar going forward. The maintenance crew was pretty great, and the grounds were always well-maintained. The only down-side here is that the garages on the south side of the apartment buildings is where maintenance has all their stuff, and it's kinda their "home base" while they work. So if you like to sleep late and not be disturbed by people doing their jobs and taking smoke breaks within 30 feet of your bedroom, try to rent away from those garages. Also, try to get a unit away from the pool - there are lots of kids, and the pool gets its fair share of use during the summer. If you're a night owl, it's good to know the office doesn't kick you out right at 10 if you aren't disturbing anyone while in the hot tub. They also leave the net out, so you can get any floaters (like suicidal bugs) off the surface of the water, if the filter hasn't caught them yet. The biggest negative here is absolutely the neighbors and quality of people around. I feel safe here, but if you get unlucky, you'll have loud neighbors - and hear every word through the wall. Neighbors also like to bring their shopping home from Walmart with a cart, and not take the cart back. Sometimes you'll hear idiots with their music turned up way too loud who just sit in the parking lot, oblivious to the fact that all the windows they're next to are for bedrooms where people are trying to sleep. I've even heard a neighbor yodelling while he walked by my front door. The good news with all of this is that the people are *usually* nice enough to keep it down once they realize it's disturbing their neighbors. If not, it takes a LOT of complaining to the office to finally get a notice on their door to keep it down during quiet hours. Overall, they're good enough apartments. In terms of quality/finishes in the apartments, you get what you pay for.

If you're looking for an apartment to start out in, this would be great. They have very fair pricing and I love that they're pet friendly. The living space is great. The landscaping is beautiful and always well kept. They have perfect outdoor spaces for you to have a great barbecue's and fun outdoor activity areas. Like they're wonderful volleyball area and tennis courts! Their swimming area, with updated patio furniture, is amazing. And being able to request maintenance at your fingertips is also perfect. We haven't had any issues with the apartment management, they're always so professional and quick to respond to questions you have. The downfall is the apartments are very narrow and not all so wide. My kitchen feels very cramped and wish they had a pantry and a linen closets. Would also like to have w/d hookup selections in the apartment. Also entrances are very limited, so it's quite a walking distance to get into your apartment. I wish they would have the water heater somewhere other than my room inside the closet.

This community is one of the best I've had the privilege to tour. I would recommend it to all my friends.

PROS: Good value. The maintenance staff is amazing and very efficient. Grass and other "green" areas are very well maintained. CONS: Some of the tenants are exceedingly noisy late at night. Office staff does not communicate well with each other, which means you will have to call/talk to the main office about the same issue several times. Management does not really enforce any rules about noise levels and smoking on non-smoking units. CONCLUSION: Good value for your money, but be prepared to deal with noise and other annoyances and sadly feel like management does not care about you as a tenant.