Urban Villas

Urban Villas is a great place to live. I love the area, that it’s central & just minutes from downtown area & Mueller. Charmae & Juan are awesome staff & very helpful. They are a great team.

I've lived here for less than a year and it's honestly the worst complex I've ever been in. Only 2/4 washing machines work in the laundry room and they leak water all over the floor. Cars get broken into all the time and there's a bunch of crackheads that hang out on the lawn. Some of the neighbors/people around the complex are really nice and some are REALLY creepy. One of them even tried breaking into my apartment at 3am after trying to kiss me in the parking lot. I'm pretty sure no one works in the front office because there's zero communication. They don't even upload your rent balance to the online portal until the 6th or 7th of the month and then try to charge you for late fees??? The apartment is either 60 degrees or 80 degrees and my air conditioner drips water all over the floor. Highly recommend living literally anywhere else.

To sum up what you're about to read: DON'T DO IT. Management only cares about you until you sign the lease. Once you're locked in, no one bothers to offer any shred of support or basic customer service. The two 5-star reviews (mysteriously posted on the same day in the same writing style) are honestly a crock of nonsense. NOTHING has changed, even after the umpteenth shift in management - I have honestly lost count. My partner and I have lived here for a few years now and we've watched it steadily get worse and worse. There is NO communication. And when you ask questions, be prepared to be given a noncommittal answer. Maybe it's due to the constant changes in management, but no one seems to know what's going on around here. Most of the maintenance issues are typical for older buildings - roaches, AC leaks, etc. but it's like pulling teeth to have them taken care of. Any time I need to place a maintenance request, it seems to be treated as an annoyance and is rarely given any sort of priority. Over the summer, the AC was out for WEEKS (in 100+ degree weather) and I literally had to chase down a third party repairman in the parking lot for answers. There are multiple safety concerns, including cars being broken into, windshield wipers being ripped off, inappropriate behavior from neighbors, mailboxes being broken into... and literally nothing is being done about it except, as always, "we're looking into security for the complex." It would be nice to feel somewhat secure parking my car on the premises. Last but not least, the window screens. This was the final straw for us. Once again, no communication. All of a sudden, there were dark, black screens being installed on the windows. The ONE THING that I loved about this apartment was the natural light. Now, it's like living in a dark, depressing cave. I get that they're supposed to be "energy-saving," but I never even needed to use any electrical lights except at night, and now I have to turn ALL of them on in the middle of the day in order to see anything. I'll say it again: management is putting all this effort/money into making the place LOOK fancy and enticing. It's 99% surface-level. You'll be treated like royalty until you're actually a resident. And if anyone in management reads this - maybe if you spent more time addressing your current residents' needs, rather than attempting to attract new residents with a fresh coat of paint, you'd have better reviews.

I'll start with the positives: The price is great price for the location. Laid back pet policy (good for dog owners), and if you're lucky you may end up with a great community of neighbors. The negatives: Poorly managed beyond belief--I honestly can't overstate this. Ownership switched hands multiple times in the course of my living here, and the ever-changing cast of property managers were clearly overwhelmed, lacking resources, and sometimes incompetent. When we first moved into the apartment in September, our AC unit (located in the middle of the hallway) was leaking profusely onto the floor. It continued to leak for 51 days before they fixed it. The property manager at the time, who, to be clear, I feel sympathetic towards, continually did not provide a timeline, and would very openly evade me and my roommate's questions. We put in multiple work-orders in-person, and through the client portal to request our dishwasher be fixed, which were closed out without any action, or notifying us. The dishwasher remained broken for 5 months. Cockroach and rat infestations(yep, you read that right!) were pervasive, and commonplace. They have taken some initiative to rebrand by painting the apartments a different color, and for some reason adding wooden board onto everyone's balconies. In the month that we moved out, almost everyone in our triangle had moved out as well, leaving lots of empty apartments. Ultimately the blame here lies with the property owners. Their business strategy is clearly geared towards acquiring new clients with their flashy rebrand, rather than improving basic living conditions for current tenants. Don't give them your money, and hopefully when their wallet starts hurting they will listen to the folks currently living there.

Thank you to the new staff who have moved into this complex. Before I could never see myself staying passed my lease and now I’m calling Urban Villas my forever home. I am so excited about the new lounge and coffee bar! Thank you guys again! I couldn’t recommend this apartment complex more.

The new management and staff came a few months back and wow. They have changed everything! Living here is like living with family everyone knows each other and looks out for each other. All of the staff live on-site which I find amazing. Thank you guys for taking this apartment complex and turning it into a home!

They try to charge you for every little thing even when the equipment is old. Be prepared to deal with broken A/C and Heater unit all year long. Extremely expensive utility bill for no apparent reason. The price is too high for what you get. Water pressure in sink is super low. I honestly would not recommend this place at all. The location is nice but it’s a constant headache.

My roommate and I chose this place because of the low price and good location. However, I REGRET IT COMPLETELY. Management is a COMPLETE joke. It's one person that routinely ignores any question you ask, maintenance requests are often ignored or not done on time. I've witnessed firsthand a homeless person use the pool as their personal restroom. Laundry facilities are disgusting. Our mailbox has been broken and many of our packages have been lost as a result of that. Our stove has not been fully working since we've moved in, and many fixtures in our apartment that were broken when we moved in are STILL broken. This place has honestly been the worst. PLEASE DON'T MOVE HERE.

This place has no central air. Chiller is always breaking down. Water is scolding hot and gets shut off without notice. Management is a joke and so are maintenance requests.

The location is absolutely great for the price, but my unit needs constant maintenance. The A/C system is an old dial that hardly works and breaks all the time. It feels like the entire property is falling apart. Management is always working on something. It is noisy as it is right next to 35 and a fire station. The washer/dryer facilities are horrendous and not managed at all - they're also pretty pricy for not completely drying my clothes. There's no gym or fitness facility of any kind. The only real amenity is the pool, which is decent. The neighbors are generally pretty nice. If you're willing to compromise, it's a good location at a fair price, but that's about it. In my opinion, I could find a MUCH better place for just a little bit more money and compromise on location.

close to DT, affordable rent but apartments are old and require a lot of maintenance, leaking pipes on the ceiling, poor insolation and some noise from I-35.

I filled out a application had the application fee to run the application gave the management my application called a couple of days later and comes to find out that my application was lost so it couldn't be ran was refunded my money I was willing to redo the application but I was told that if the application came back good that I wouldn't know a move in date I will be on a waiting list which I feel like I should have been told before I wasted my time filling out the application and bringing the app fee I'm currently still looking for a apartment complex I was loving the fact that these apartment was right close by my two jobs from the layout online they look like decent apartments