Veranda at Norton Commons

I Love the atmosphere,The management Debbie and the whole crew is awesome! Keep up the great work!!!

Garbage would sit out all over the place for days. Maintenance and the office ignore your requests to fix things; our kitchen sink barely worked and I only used my shower three times. The noise was absolutely unbelievable here. The constant booming from our upstairs neighbors made our lives hell, and kids were always screaming next door and playing in the halls. This experience at Veranda has stained a year of our lives.

Do Not rent here you will regret it. The management staff is a joke and maintenance is definitely lacking. My Air conditioning unit was out for 10 days in June it was horrible.

The most poorly managed place I have ever had the displeasure of working with. If you don't believe me, look for all the private facebook pages of over 1200 other tenants that have had grievances, such as No AC for weeks, no heat for weeks, no dryer for months, mice, no place to put your trash bc dumpsters were removed, flooding, no working stove/ovens, non functioning pool, no window screens, broken windows, no blinds, entering apartments illegally without prior notice and HORRIBLE communication with the Manager, Megan. You can get a much nicer place for the cost of living in this dump.

This is what you get for the so called “luxury” apartment living. Maintenance requests are ignored. Grounds keeping is nonexistent. Leasing office is unhelpful. The pool was closed half of the summer last year on orders from the Department of Public Health. Dark and unlit parking lots (safety issue). I wouldn’t recommend renting here unless you have no other choice.

Since the management company changed there has been a big decline in service. Reported a maintenance issue in August, they came out 3 times after many complaints and it is still not fixed. After calling, emailing and speaking to the Manager it is still not fixed and it is now October. We will not renew our lease or recommend.

Update: today is day 55 I’m not usually one to write a negative review but as of today, my initial maintenance request is 50 days old. I put in a request for stove light replacement 5/31/22. Shortly after, I submitted a second maintenance request for my tub due to it not draining and my freezer light also needed to be replaced. After 16 days, I reached out to follow up on these requests after not hearing back. Megan, the office manager, informed me the single-handed maintenance staff was backed up with AC units. I told her no worries but if someone could try to get to my tub situation, that would be great. It’s hot and clearly an AC unit trumps a stove light, but my tub is an equally pressing issue. Fast forward to 6/24 (approximately 2wks from my tub request). Still nothing. So I spent money out of my own pocket and fixed my tub myself, although I pay enough in rent to have these things taken care of.... Over the next few weeks, I called requesting an update on the other maintenance requests. Every time I called, I was told they would follow up with maintenance and get back to me. I'd end up having to call a second and third time to get an update only to be told they only have one maintenance staff for the entire property and they’re working on it and/or they took on “several backed-up maintenance requests” when purchasing the complex. I'm a reasonable person, I understand things happen but this is ridiculous. Fast forward to 7/7/22, my closet light is now out. I put in a fourth maintenance request. Over the next several days I called multiple times requesting an update. The responses were always the same. It is now 13 days later and this is still not fixed, along with the other active requests and the air filter I requested during one of the conversations. I cannot see anything when getting dressed in the mornings. I called 7/18 twice. No one answered. I then walked over to the office and spoke with Erica directly. She proceeds to tell me, again, maintenance is backed up and there is only one maintenance staff for the entire property. At this point, I’m frustrated and rightfully so, so I asked for a light bulb and I’ll just change it myself. I’m told she’ll look into this and get back to me. The following day, I received an email from Megan, property manager. She says, the lightbulbs are on backorder. Needless to say, I am disappointment and incredibly frustrated.

Love this neighborhood and Our Veranda Apartment Complex

Staff professionalism and property quality are normal standards for the Veranda at Norton Commons.

The Maintenance staff at Veranda are always efficient, friendly and professional. The fixed out maintenance issue quickly and left the area spotless.

I have been living here for 5 years. Im Very pleased with the friendliness of the people and the comfortable environment.

Veranda at Norton Commons is a wonderful place to live. It has a real community feel.

Wonderful place to live with a mixture of young and old residents!!!

The worst part of living at Veranda is all buildings are hard-wired for AT&T. While working from home, my Internet service can be interrupted without notice. The biggest issue I’ve experienced is the unstable cable streaming service. In 4 years, AT&T is unable to troubleshoot or correct my streaming issues, so they’re sending my 5th cable box and my 3rd router. Unfortunately neither Spectrum or The Dish Network can be used in these buildings. I pay $250/month for cable + Internet and this is the worst service I’ve ever encountered. I used to have AT&T cell service, but had reception issues in the neighborhood & switched to Verizon. If you don’t mind substandard Internet or cable service from AT&T, Veranda is for you!

Beautiful apartment in a beautiful and vital neighborhood reasonably priced

Quality of the apartment are not the best. You can hear everything from your neighbors. For such a rent you will expect better finishing. I can her neighbor alarm every day and Im sure they can hear my kids.

Charming, Charleston style living. Management and maintenance are excellent.

The complex is great community to live in, great amenities, pleasant staff, easy parking, close to everything. I love my place and will stay here till I need to buy a house.

Veranda Apartments is a wonderful safe place to live with friendly neighbors of all ages.

Love the apartment layout. Struggled to sleep at night due to I-71 traffic. Had some rude neighbors that chronically complained, even when the situation did not exist. Another neighbor with the same layout paid over $400 less a month than me. For these reasons I did not renew my lease. The maintenance team was amazing though.

Beautiful place to live great people

I enjoy living at Veranda as it reflects the feeling of a neighborhood instead of an overcrowded apartment complex...I truely love it

The staff in the office is always friendly and helpful.

Well I just moved here so have not done much with the commune it as far as what Ive experienced has been great!

Great comunitty with stores and restuarnts,pool and fitness center

I love being here, I couldn't find a better place!

a comfortable place to call home.

Yes they are unequivocally THE BEST

Living in the community of Veranda at Norton Commons has been a great experience. The location and amenities cannot be beat. The staff is attentive and professional and accomodating. I would recommend this community to anyone needing a place to land for awhile.

Veranda at Norton Commons is wonderful! My apartment is gorgeous, the surrounding area is beautiful and the people are very friendly. We are thrilled that we moved here. The office is always ready and happy to help with any concern.

We arrived in Louisville on Thursday afternoon and had two days to find a place to live. When we toured Norton Commons, we knew it was where we wanted to be. The location, the cleanliness and the amenities were just what we were looking for. Vicki in the office worked with us and we were able to get the keys to our place within 24 hours. We love Norton Commons.

Maintenance team is awesome but could probably use one more guy

Veranda Apartments overall Satisfaction is Outstanding, better than any state or Puerto Rico. They not only take very good care of the tenants, but take outstanding care of the Property better than any place that We stayed including San Antonio TX, Georgia, Chicago and Puerto Rico

Great place to live!

Fantastic community....makes you want to stay home..

Veranda at Norton Commons looks like a quaint movie set. The people, the community, the stores are superb. We are thrilled we chose to live here. Lynn and Frank Garguilo

So far this seems like a very pleasant place to live. It's winter and no one's really out and about, so I'm looking forward to spring and summer to see what the community has to offer. I am enjoying the townhouse so far. Love that I have a garage!

They are the best, always timely, helpful and courteous, for me as a severely disabled tenant is very important.

I feel very much at home and enjoy the beautiful space...very happy with my decision. Everything is convenient and fits my lifestyle.

I have nothing but good things to say about the Veranda experience. The apartments have a nice layout and modern appliances. The management and maintenance staff are a pleasure to deal with. They treat tenants like family. The Norton Commons community is another great part of the Veranda experience.

"Caring, Capable & Cleanliness!" - The Three "C's" That Best Describe This Property -

After my experience as a tenant in military and civilian life. Veranda Apartments is Better than any other Apartments in US and International SETTINGS.

Stay away! Greystar and local staff are dishonest. Lived here for over two years. My husband and I were repeatedly blamed for our neighbors’ failure to clean up after their pets. Right before we moved out, office staff swindled me out of $30 by saying I had violated the renter’s insurance requirement. I’d renewed my policy two months earlier, but staff never asked for updated proof (as is their duty under the lease if they wanted proof; trust me, I’m a lawyer). Instead, two months after I renewed, I received a notice of default and a letter telling me that Greystar obtained insurance on my behalf at a rate of $15 per month. Guess what?! Greystar has an affiliated company that sells renter’s insurance. And (shocker!) that’s who they bought it from. Staff refused to work with me on the issue or acknowledge that they had any duty to request proof. They also had no excuse for allowing my “default” to persist for two months before notifying me that I had defaulted. That was the shadiest part. If I’d been charged for one month and notified, I would’ve paid the $15 and never written this review. But letting it go for two months so that they could collect twice as much money is unacceptable. Big landlords like Greystar can get away with this because $30 isn’t worth me suing them. I’ll pay it and move on. And that’s what they count on. If they do this to enough of their thousands of tenants, they can make a nice profit. I highly encourage you to look elsewhere for rental housing.

You should give people more time to live here before asking them to take survey which take a lot of time and I am still in the process of moving in.

A great community that is vibrant, inclusive, safe, and progressive with many conveniences in walking distance.

I loved being able to request maintenance by using the resident portal app. It worked flawlessly, and, both of the maintenance people that I have met are wonderful.

We absolutely love our townhome at Veranda! It is a perfect layout and location for us. We were downsizing and I was apprehensive about moving to a smaller space. It feels very comfortable and we love the amenities! Vicki, the leasing agent was outstanding!

Beautiful, well-maintained, friendly and very social community, with the added benefit of being exceedingly dog friendly.

We love living at Verando , it's very convenient, and a great place.

I have felt safe and secure here. I like the promptness with which issues are dealt