Villages at Metro Center

I was a resident at this place for almost 2 years. In general it was a good place, but unfortunately the way I was “helped” to leave the complex was the worst. I was a resident that never missed a rent monthly payment, as well as I think I never caused any problems to others. In my situation I had to leave 2 months before the lease term ended, I moved out on a Saturday and went to the office find a way to sign a written notice, there was no manager at the time so I guess it was okay to return the keys and call back next week so they help me on a payment. I did that and when I called they told me they will call me back. They never called me back even thought there was 3 days before the month ended. No communication and I even called on the last day of the month. Couple days pass and I get an email of an outstanding balance amount that I owe that is doubled of what my rent was. So I had to call Bridge Central Billing to find a way so I can get some help from this Unfair Bill. The reason why Unfair because I never missed a monthly rent payment and I also had to deal with the Cockroaches and I mean a lot of them, I know there record shows the many times I told them to spray bomb that Unit. Bridge Central somewhat helped me I guess on what they could, but the Villages Office could of well helped me much more if they felt like it and they know it. Living there was never a bad place but on how the decided to bill me now I never would want never would like to live there again. Also there was a dining room fan that I told them along time ago it was not working properly and the maintenance guy said it was ordered but they never came to replace it. Yea im not going to miss that place. I would of been fine paying what I owed of the leasing term but they doubled it because they did not care of my situation so they felt like it was okay to mess it up for me, there was still a couple days for the deadline to figure something out from the start but it was just bad service from the office. So now that I have to deal with what I am billed, I am very glad I left Villages at Metro.Ya

Moved in 4 months ago. Roach invested and out dated! Pictures on the website must be from a different apartment building.Rent is not the amount shown on your lease it's always much higher due to junk fees. Takes Maintenance forever to service what's broken.They constantly walk around to see what else they can charge you for, wait till 6pm,stick a note on your door and run like cowards so you have to wait till the next day to address If you move here it's because you have ABSOLUTELY no where else to go!!!!! Pictures where taken day of move in. Could not see the apartment until the day before we picked up the keys and had already signed the lease via their website. Needless to say we were stuck!

We have lived here a year and we have had very few problems. The ones we did have were fixed quickly. When we had a problem with our dishwasher and our oven, they replaced them with brand new appliances. It is an extremely quiet complex and they are insulated really well. If someone has music playing that you can hear outside, as soon as you close your door, the sound is gone. I cannot say enough good things about this place. We are getting ready to renew our lease for another year.

Lives here just moved out and this is the WORST PLACE EVER!! Sewer roaches everywhere! They were coming out from behind my shower handle and out of my air vent. I hated living here. DO NOT MOVE HERE!

No security! Gates don’t work, so anyone can enter the complex any time they want. The office building was set fire to, we’ve had nearby gunshots, dumpster divers, domestic violence, drug dealers, and cars broken into. Security officers are through a hired company and almost never onsite. It’s a cheap place, but there is no security here.

This place is an absolute dump! It was ridiculously filthy upon move in (they didn't clean it after the last tenant moved out) and you could smell the musty water damage. My kids lived here for less than 3 months and had to move because their apartment had mold. There were constant water leaks and when they opened the ceiling to attempt to repair one, there was black mold inside. They never pulled it out or treated it, just patched the drywall and went on their way. Both of them were very sick with sore throats, headaches, etc for the last 4-6 weeks and ended up staying with me for a week before their new apartment was ready to move into. The apartment also had a ridiculous amount of bugs and cockroaches. Their water bill was outrageous because of all the unresolved water leaks. The common areas outside of the immediate leasing office area is awful. No grass, lots of trash, water leaks along sidewalks with bee hives, the pool was disgusting.....DO NOT MOVE INTO THIS COMPLEX!

The complex has water problems all the time and constantly turns it off at least 1-2 times a month, had no heated water this past December because of boiler shut off. The parking area floods everywhere, if you don’t pick up after your dog there is a $100 fine for not picking up, and maintenance work orders take a long time to be resolved. No utilities are included into the rent.

This place is horrible and whoever's looking to move here DONT! I repeat DONT MOVE HERE! the main complaint I have is the water I live in a 900sqft 2 bedroom one bath apartment 5 occupants with 3 of them being small children and last month I paid 194 bucks for my water bill witch is ridiculous, the water is constantly shut off without notice for leaks that they have been fixing since I moved in and this is my second year! The water is always off but my bill is going up and when you ask them why that is they give you the run around that's the biggest complaint among many others DO NOT MOVE HERE! I have talked to people that live here and nobody pays under 100 bucks for water they are screwing people over in here once again DO NOT MOVE HERE!!

I am happy with most of the operation of the complex however I am not happy with the maintence here. I have a problem with bathroom sink for 2 months. The running of kids late night through out complex. the office staff is friendly and polite.

I've been here going on 3 yrs. i haven't had any trouble yet. i've enjoyed being part of this community. thank you for your services.

love my lil apartment!! newly remodeled(brand new washer/dryer)... staff friendly & helpful!!

Tried calling all day and no answer(around 8 to 10 times). To be truthful, they did answer twice, which followed with an immediate hang-up (i knew the differences because automated services don't pickup and hang up in one fluid motion). I tried leaving messages and tried communication through email and got the same results, no answer.

Don't move there. The place is infested with roaches , the apartment is falling apart on the inside and the office staff is rude and gives you attitude when you ask them to do repairs. That is if you can ever even get them on the phone. And if you don't believe me then try calling them, all you ever get is a voicemail and they take forever to respond to that. And to make it worse when I finally moved out and tried to get my deposits back I was told that there was a $200 non refundable cleaning fee even though the apartment was cleaned thoroughly before I moved out and after that was deducted I was told that I have to wait 30-90 days to receive the rest of my deposite. It was all around a terrible renting experience living there.

PLEASE HEED MY WARNING. RUN FAR, FAR AWAY. This place is a DUMP and a breeding grounds for bed bugs! I have no personal interest vested in posting another review other than to potentially steer honest people away from this place. I have lived here not even 2 months and my brand new bed and brand new headboard are covered in bed bugs. I have had a terrible feeling since Day 1 of moving in here. I moved in May 19th from the state of Virginia. Starting wakong up THE NEXT DAY with what I -thought- were mosquito bites. It continued. I had the apartment sprayed for pests. Started waking up in the middle of the night with stinging bites on my hands, arms, FACE, NECK, feet, legs. You name it. Peeled back my down mattress topper and sure enough, bugs. Literally every.single.piece of furniture I moved in with was NEW in boxes but the office staff want to tell me I must have carried them in from somewhere. BRITTANY the 4 year tenured leasing expert (insert eye roll) told me that it is not possible for bed bugs to enter through outlets or wall openings but 3 highly reputable, licensed, local bed bug experts disagree. I have seen my neighbors with rashes and bites all over their arms but didn't question it as they are sketchy anyhow. Brittany insists that there has never been a bed bug issue in my unit (Which is IMMACULATELY CLEAN with all new furniture) but says she does not have record of the pre-move inspection because they "switched pest control companies". So now I have to spend upwards of $400 to get rid of bugs that I have never seen a day in my life until I moved here. Bugs aside, the place is a dump. The landscaping is garbage. Kids run around unsupervised all hours of the night completely TRASHING the complex. I have found baggies and straws with residue on them in the parking lot. Mattresses are in the dumpster DAILY. I moved in to an apartment with peeling counters, water damaged and buckling baseboards, a moldy shower, a broken sliding glass door, broken drawers, you name it. They have yet to fix a THING. GARBAGE place, PLEASE FIND SOMEWHERE ELSE FOR YOUR FAMILY. I am a hardworking, married mother of 3. I came from Virginia and they knew that and took advantage of it by providing me with a BUSTED apartment after a 4 day drive. I will now have to either take the risk of dealing with another bed bug infestation because they won't admit they can travel from other apartments, or buy out my lease and move.

When I was moving into the apt complex Shari made it a very smooth transition she was very informative and has very good communication skills and has a great personality.I told her there were things that had to get done at my apt and she took care of that in a timely manner.I reported the things that had to be done at my apt on Friday.Saturday the maintenance man was fixing the things that had to get fixed.I went over to the office to explain to her that I didn't have an acess card or a key code to open the gates at night.She immediately made sure she gave me a gate clicker to accommodate me.

My mother lived in these apartments and it was a horrible experience for her. They have been through three management companies during the past two years. They are slow at maintenance and it seems like they care more about the outside landscape appearance than the inside. They told my mother to be careful not to put holes in the walls because they have asbestos in them. They have all the units on one water bill which is unfair if you hardly use water. The office hardly responds to questions or requests and they do not answer their phones. They claim to have good security, but the gates are open almost all day. They make you pay for a gate clicker. Their washers and dryers all use cards to operate. Several times my mother had to go without doing laundry because the machines were not working right. The office had her write to a company out of state just to get her refund when the laundry card failed to work. This place is not worth the cost of living there. They just do not seem to care about their residents.

This place is completely horrible. I sighned my third lease last augest every since they got the new management it's been a nightmare!!! I live in a 2 bedroom 1 bath no washer and dryer and I pay $130 a month for water and trash when I asked why it's gone up since they took over and asked to see who they calculated the usage they told me they had nothing to do with it and to call a third party place they go through that's responsible for the billing so I did and they have me the run around as well needless to say I still haven't gotten any answers. There's always something wrong with the water either it's shut off or no hot water. They don't give notices you have to find out for yourself last night after I took my kids trick or treating I put my 7yr old son in the shower to find out there was no hot water. They had someone ealier that day looking at it so I'm sure they were aware but decided not to notify the tendence.it's ridiculous I had to be at work early the next day and my kids had school and we had to go without showering and hear it is the next day and it's still not working I tried calling the office several times and no answer. The office staff are rude and the mantance drive around on the goulf cart all day the parking lot is dirty all the time trash every where. I won't be signing another lease!!!!!

I never rate anyone poorly unless absolutely needed. This is very much needed. I moved out at the end of my leasing agreement (two weeks before the new management (AMC) purchased these units). The staff initially came off as friendly and nice, but upon moving out they charged me for everything under the sun and plus the cost to replace the carpets which were already at least 6 years old upon my move-in. Also because they are trying to renovate the units they think its okay to try to charge tenants unfit charges. Long story short, be careful.

Ive got to say ever since the old management and the old owners left, this apartment complex has turned around and is coming back to life. Looking clean and the grounds are being kept up. The new management has gotten rid of the delinquent residents and they are concerned about our well being.