Waller Creekside

The gate code has not been functional for 2 months, the hallway lights were gone for a week and now the web portal doesn't accept payment. The management is completely incompetent and living here is a everyday struggle now. PLEASE STAY AWAY. The older positive reviews no longer represent the current state.

I live here now, and there are some good things about the complex, BUT, they placed us in an ADA accessible unit after showing us a standard unit and saying we'd get one just like it. None of the paperwork says our unit would be ADA accessible. There are real differences that are super annoying (tiny kitchen sink, lost cabinet space, low countertops, etc.). After going back and forth with them trying to get them to make it right, the best they've done is offer covered parking to my roommate and I, which costs them nothing (they have unused spaces), and doesn't solve our problem. Get in writing what kind of unit you are getting or they can do this to you too!!! The way they treated me seems like this may be the way the leasing office gets rid of the ADA units, which is just wrong.

Elevator has been out of service for over FOUR MONTHS. We live on the third floor. Management has been completely dismissive of this as an issue. LOOK ELSEWHERE!!!

Management changed in March 2017 and since then everything has changed to worse. This property management company (Lincoln Property Company) has a clear low-cost way of doing things, which contrasts with the professionalism that we'd been used to and for which we pay for. Quality in maintenance has plummet and is definitely not a primary issue for them, starting by the main gate that hasn't been working for several months. Since it is open 24/7, it has become common to see ppl you don't know walking around in the complex, but this insecurity problem doesn't seem to preocupy management, whose answer is always the same: "we're working on it". Pool is always green and dirty, club house and bbq area are never cleaned, there is never coffee available and the A/C's have stopped blowing cold air because of the poor maintenance of the external condenser units. They are even cutting back on garden watering. Yes, it is that bad and there are no signs of improvement whatsoever. Instead of replying to this comment with another polite excuse to justify your incompetence, try to make an assessment of how much you actually need to spend to manage this complex properly. This might help to put things into perspective, since you are disrespecting all the residents with your cheap management.