Waterstone Media Center II

DO NOT MOVE HERE UNDER ANY CIRCUMSTANCE. DO NOT PASS GO. DO NOT COLLECT $200. I'm leaving this review on a throwaway account, because I don't want the internet to have my name and former address. But I DID want to warn people about this complex. The building is old. Water leaked through the ceiling and damaged our things 3 times. The latest leak caused the most significant damage. All emails asking about prorated rent were ignored, even though most of the unit was unlivable while repairs dragged on for a month at the time we left. We moved suddenly, because the unit was uninhabitable for so long AND we felt like we were continually packing and unpacking our belongings whenever the roof leaked again. Hot water was unavailable multiple times a week. ALL water would be shut off at random multiple times a week as well. There was a strong gas smell spanning multiple units. The central heating was on its last leg. Paint jobs on the ceiling, walls, AND bathtub were carried out using strong smelling craft spray paint instead of interior paint and/or caulk. They couldn't even spring for kids craft paint primer, leaving all surfaces nearly impossible to clean as dirt clung to the sticky stinky spray paint. At the time we left, my mom's closet was STILL missing a ceiling. Office personnel either ignore calls and emails, complain about their job, or place blame on illusive upper management that can't be contacted directly. Work orders are closed without notification or the work being done. Maintenance will lie and say they've replaced our blinds or painted the ceiling when nothing was done at all. The front door to the complex often had a faulty lock, which periodically left it unlocked for anyone off the street. There were always a swarm of flies near the drain at the complex entrance, leading me to believe something rotten was just below us seeping into our water. This is an awful place and we're glad to be gone. We lived here for 7 years and watched the gradual decline of the property and its management. I will be reaching back out with a lawyer for compensation for the exorbitant expense incurred by having to move suddenly. My mom and I lost time from work and had to pay a lot out of pocket to move and replace damaged items. I can't believe a company that manages property this way has been in business for so long. Everyone involved ought to be ashamed of themselves.

Eduardo is fantastic, absolutely no negative things to say about him. But wasn't happy that there were so many maintenance requests upon move-in, feels low staffed at this community. The leasing office is also hard to get a hold of, which is beyond frustrating.

When touring, it was mentioned that the traffic noise is barely noticeable. Since moving in, this is definitely not the case. Also - because of the way the apartment was renovated, have had to had maintenance in multiple times to fix cabinets in the kitchen that keep falling off.

The appliances felt a little out of date and that was a big factor for me.

The apartment I was shown was not in the same building as the pool, only the jacuzzi, which is why I have chosen another apartment to rent. It was a great place and I enjoyed the leasing professional. She was very kind and answered all of my questions. I appreciate your time!

Good value for the price, great location, public library across the street

My experience so far has been great, especially given the unfortunate circumstances of Covid. Everyone has been very kind and helpful.

I just moved in and so far I am very happy with my experience and would definitely recommend these apartments.

The community is nice and apartments spacious but only issue is a shared laundry

This is a very expensive unit. For the price we pay we could use recycling service to help planet earth. Too many dogs pooping around, animal hair in washing machines

I’m a current resident. There have been numerous issues where there’s mold in the laundry. Neighbors with dogs who bark ALL. THE. TIME. (Including between 1 am- 11 am). Spider infested units. Not to mention they’ll charge you extra without probable cause. It may seem cheap but don’t be a sucker; I lost over $3,000 extra in ghost charges. AVOID THIS PROPERTY!!!

I would not recommend this apartment based on management. Sorry but the place is a mess and I really feel like I'm being ripped off by this property.

Great staff and efficient attention to any problems. Thank you!

Presence of pets. I see them pee in the gardens by the swimming pool, outside the compound, etc.

I would have to let them know the rent is too high.

Not many people I know could afford to live here. There are major plumbing problems . The washer and dryer accepts my card as it chooses. On another note the building is safe and secure units are large. The building is located near many stores and parks.

I find the community wonderful and the property well-maintained and cleaned. Friendly staff. I would strongly recommend putting in a better entry system for the buzzer and install security CAMERAS. These are not expensive these days and it's important for safety.

Judith was friendly and very welcoming in manner. My decision not to rent was based only on a desire to have an upper floor apartment with an open balcony, although the lower floor apartments I viewed were lovely.

the dog park is very smelly and it is unpleasant to do laundry or have a Jacuzzi because of the smell. its bad

YES

It's a great community and I loved my apartment, but it is very expensive for me and most people I know, hence why I probably would not recommend to them.

Always clean and well kept from pool, landscaping to laundry service facility. Noise level is exceptional and maintenance requests are taken care of in a most timely and e fficient manner.

Always clean and well kept from pool, landscaping to laundry service facility. Noise level is exceptional and maintenance requests are taken care of in a most timely and e fficient manner.

It's a very well-maintained and pleasant community. The staff is wonderful. I like seeing the various upgrades made on the grounds such as painting the walkways, the garage, etc. Good job! I would like to request better SECURITY measures such as cameras at the entrances and in the parking garage.

I did have 2 separate incidents. One in February when somone climbed up my balcony and picked my lock when I was there. I screamed & my neighbors called the cops. Julie and Waldo handled the situation very well they replaced my balcony door & were very understanding. The incident 5week's later someone videotaped me undressing. My neighbors called the cops. They arrested the guy & I have a restraining order against him. Waldo replaced the one panel that was missed. Julie and Waldo were very understanding.

Would recommend this apartment community for the excellent way it is managed, the security surrounding it, the ambiance, cleanliness and quietness of the occupants. Unbelievably quiet for an apartment complex.

Mostly it is a the wonderful atmosphere that the office personnel create her and the great people that they choose to welcome here. Office personnel are on top of issues and remind us gently if things are needed to be said about living in a small space with others.

Grounds are very nice. Apartments are very old and out dated. Very quiet, inside apartments. Outside facing road loud from street.