Wellesley Terrace At Short Pump

I have been living in this community for last 3 years. Very nice neighborhood. Maintenance is very good, especially the guy Syed, he is awesome in taking care of the maintenance requests.

My light went out in my kitchen & I have called for 3 days. No one has come out to fix the light still. The girl answering the phone has been very rude each time. I've even told her I have a visual disability and even then rude & not sending someone immediately. We've had to eat out for 2 days and I'm assuming today will be the third. It would take no more than 5 minutes to get it changed. I moved in mid-year 2020 and my rent has gone up almost $400. They're totally willing to stick it to you rather than other places that are only raisi g the rent by 5%. I love the lake & location but anytime there is a maintenance issue it's like pulling teeth trying to get it fixed timely. Every time there's an issue it's a fight to get it fixed. This time I even called only once a day & was kind & still nada. The person answering the phone was very clear with me how much of a priority it is NOT to change it. She was rude the first day I called & rude now. If you don't like your job, or that people complain when their maintenance has not been done when you've said you'd have them do it for 3 days then maybe you are in the wrong job. It's ridiculous. Again, great location. Great lake & friendly neighbors. You just have to think about how bad you want issues resolved when there are ones.

Property and location is good but service is very poor. I had very hard time getting response from management team. End up paying more for ending lease. Did not receive proper communication. Make sure you clear terms before signing lease.

Terrible rude management. They do not care about tenants. They will not return your deposit, and they will try to make you pay for extra things and threaten to take you to collections if you do not pay.

If you're thinking about moving here DONT do it. For the money my husband and I are paying, all the issues we've had are not worth it. Problem 1: There is NO hot water on the regular bases. When I called the leasing office to explain the hot water situation that has been happening ever since we moved in, I was told that it is not a priority because of the temperature outside but someone from maintenance can come by within a week. Again, this issue has been going on since we moved in in August. Problem 2: Mildew all over the windows as well as leaking windows. My windows leak puddles all over the windowsill that has dripped to the rug. Maintenance told me this is a Wellesley Terrace apartment problem. Problem 3: Children playing in the parking lot, touching and hiding behind vehicles every single day. There is a play ground on the property but every single day children play outside and around the vehicles with and without supervision. Problem 4: Trash is left everywhere, out front of apartments, overflow from the compressor, in the parking lot etc. Every week the compressor is full and trash is left all around the trash area for 1-2 days before picked up. Problem 5: Residents are not able to throw out cardboard in the compressor but was not given an additional location to throw out (we pay for trash removal). Problem 6: NO accountability to the families after holidays, celebrations, parties etc. Fireworks have been lit off in the parking lot next to vehicles and the trash has been left. Problem 7: Called maintenance for an issue going on with our clogged sink, worker put stuff inside the drain and said shed be back later. My husband and I had to run out quick and came home to the master key inside the door and her inside the apartment. I was NOT notified when shed be back, as it was 4-6+ hours after the fact. We also have a dog that at the time was in the crate, thankfully. Management is absolutely useless. These issues clearly have been going on for a while and will come up with excuses just to make their money. Do NOT rent from here!

This is a horrible apartment complex. Floor always makes creaky noises when walking around because these apartments are very old. When complain about the noise the answer is from the leasing office is "Apartment living is like that". They cannot do anything about it because these apartment are very old and making lot of noise when walking. If you need good night sleep and peace of mind, this not the place for you. Most of the tenants are complaining about noise but no solution.

This is very old apartment complex. Makes lot of creaky noise when people walk. Specially cannot sleep in the night because of it. I used to get up and check my apartment in the middle of the night to check if some one walking in my apartment, later I figured that people in the 2 floor apartment is walking. Really Unhappy and disappointed.

Perfect fun filled party.Music ,refreshment and water what more does kids wants. And adults relaxing near pool is awesome part of party.Love Wellesley n its parties.

Alert - Be aware of Move out - Don't give your forward address very far. Your move out fine will be charged accordingly. GSC Wellesley Apartment is the worst management I had never experience till today, Normally I don't write reviews. But because of GSC management arrogance. It made me to write this review to help future tenants. Bad part - Buildings are very weak and worst, You can here all kind of noise from your neighbors. Be prepared for the headache before you move-in. Their strategy on fines when you move out - If the carpet lifetime is for five years depending on the year you enter during the move-out, definitely they will be a charge for you.Be prepared for the charges. In my case the charge is for carpet replacement $1000 for the first year because I didn't stay for five years. First year carpet replacement reasons - Pets odor/Food odor (Common). If it's one year stay, Take it granted you will be charged complete carpet replacement definitely. Very bad situation during the discussion with management - I said that, I had all proof's during my move-out date has photos and videos which has all the condition of apartment including carpet is good. Answer from the management lady, You cannot prove pet's smell and food odor in your videos and photos it's our strategy and law agree's on the same. How smart they are to pick the dollars.Very crazy...They will threaten you to pay complete amount for few days.If you don't respond they will come for negotiation with $25 discount first and later they will send reminder emails saying we are trying to contact you but no response.These are all the groundwork to the prepare case to transfer your case to third party and later to add you name to creditors.In 2011 when I am in Crossing near to Chase Wellesley, I heard this apartment had very bad review and no one preferred. After few years of their struggle to get back their brand name again. They have changed the management. Now this management ladies especially are unprofessional doesn't have brains. They feel that they are very smart again they will fall back to same situation as early and this time no one can help the GSC management. ***Fools in 2019***

I am talking on behalf of many residents for this year including me. This year the community is charging very high rates for lease renewals. Mostly all of us have experienced $150 increase in the lease renewals from the last year.

They charge you for anything and everything so badly that you will end up paying almost a months rent to them. They are total rip off. Forget about the roaches and noise of neighbors. The problem is with the new management, they simply are unable to rent out these houses and if you decide to move out they will find reasons to charge you 100's[1200 for example ] of dollars for petty reasons.

Noisy,poor customer service,rental officers charged every little thing to take off your security deposit,and i always seen the rental officers talk to residents so rude,plus the apartment units are old,kids running and playing all over the place and make extremely loud noise

I am living here for past 6 years in this apartment from 2012 , l would like to appreciate Mr.Tweh , his service is always good , he is kind and helpful to all residents here, during the emergency he comes even after the office hours .He is very friendly to everyone. I would like to thank for his effective service.

I have been living at Wellesley Terrace since November 2017, and I love it.The staff is very helpful and kind. The maintenance personnel is very efficient. I felt that they me a priority and I was very satisfied with the service that I received. Thank you! The staf here has always gone above and beyond the call of duty to assist me in every way and I'm eternally grateful. Keep up the good work!

I lived in this place for 3 years, I liked this locality because it's near to supermarkets, restaurants, mall, theatres and schools. Recently the staffs are being rude and incompetent as well, they are not ready to listen to us. I had a problem with my rent one month, they said they will corrected it but they made the same mistake again and again, I have to go every month and explain the story from the beginning every time. Luckily I moved out of the community but my pain still remains as I pursuing them for 2 months to get my lease termination agreement and my security deposit. They are not answering my phone calls nowadays and also not replying to the mail.

The leasing office staff are so rude. They will not listen us. If we call also they will not respond properly. This is very bad....

Apartment complex offers excellent amenities: swimming pool, clubhouse, exercise room, tennis court and a volleyball court. Great location with shopping mall, grocery stores, restaurants nearby. If you enjoy the outdoors including a great location this is the place for you.