White River Lofts

My wife and I just moved into these apartments. While the apartment itself is nice, the move-in experience with the leasing agency has been horrible--it's been unprofessional, disorganized, and fraught with poor instructions and communication. Attempts to remedy the problems caused by these behaviors have been nothing but a headache, with only the least amount of effort expended by the agency to correct the issues. We’ve experienced many unpleasant surprises that have inconvenienced us and cost us money. As one example of many, there was insufficient effort to clearly explain the agency’s policies, either verbally or in writing. For example, we didn’t know that even though we are married, we would both be required to have liability insurance on the apartment to avoid being included in the agency’s forced-place insurance policy, paying double because there are two of us. We also weren’t told that we would need to have the insurance in place before we signed the lease, that is, when we don’t even live there. Having insurance on day one is not good enough. Furthermore, when you obtain the required insurance in a manner satisfactory to the agency, they will keep all parties on their forced place insurance for the entire month regardless of when you obtained your policy, and getting it removed is a hassle. The agency also automatically opts tenants into a costly credit-building program that we found to be completely useless. Again, it was a hassle to opt out. Overall, the agency demonstrated a lack of professionalism, concern, and customer service throughout the entire application and move-in process and easily earned our low rating. Cynics could conclude there is no motivation to do better because it would result in fewer opportunities to capture revenue. Anyone considering moving into this apartment would be wise to consider our experience before signing up.