Willow Pond Apartments & Townhouses

I'm loving living in this place, everything is very clean, good neighbors and the Manager is an excellent person, solves any problem accurately and is very lovely, here nobody smokes cigarettes or marijuana inside the building, there is no noise, my experience here has been great . ????

I’ve lived here 3 years now. On a positive note I have nothing but nice things to say about my current neighbors, but nothing else positive to say about this place. Thefts from cars and stolen packages are an ongoing problem here. Had a needle stick incident that has put me deep into debt and nearly resulted in giving me Hepatitis and unfortunately residents keep finding them around more and more often. When maintenance is done residents are seldom given more than 24 hours notice and if it’s maintenance on something like rubbish disposal, laundry, or a parking lot residents are expected to make arrangements of their own for these services. I’d advise anyone thinking of moving here to at the very least talk to some current residents before doing so.

When we first moved in window frames were freshly painted, however after the first winter all window frames were covered with BLACK MOLD. After numerous complaints to Willow Pond management and threats with lawsuits, they finally decided to change original windows that were over 40 years old. Due to poor ventilation in the bathroom (weak exhaust fan) hot water steam makes BLACK MOLD thrive, thus it requires annual repainting. Most likely black mold is airborne and circulated through cheap and porous HVAC filters. CAUTION! Insurance companies offer liability mold coverage for tenant and homeowner policy, which means MOLD, could be DETRIMENTAL to your HEALTH. The management has OVERCHARGED us twice two months in the row for rent, blaming it on internal computer glitch. Whatever justification there might be for such high rent, it is still not worth it. These claims above are not vindictive statements but TRUE and HONEST FACTS. I have taken pictures in support of these claims.

Never did take the apt there but got majorly ripped off while processing a application. They told me I would get my 250 dollars back as I wrote them a check for 275. 25 was the application fee(which I understood I wouldn't get back), 250 was a hold fee. I was told at the time of writing the check I would get the 250 back had I givin them sufficient notice time which I did. When I called them to tell them I bought a house they told me I couldn't have my 250 dollars back as my application had finished processing. What the heck is that all about? 250 dollars I gave them to never even live there? Is this how sad our society has become to rip off people like this? I would probably take them to court but I think this negative feedback will at least open there eyes and yours that there is a problem here. I have since bought a house and I am glad I did and never have to rent again.

They do NOT have a online payment system, can't accept payment by cards. No rent paying services like cozy or rentigo. The payment options allow are enough for a one star. So rude

If you want location, this is the place. It is in between Rochester, Fairport, Webster and Eastview mall. Right off the expressway and near many stores and restaurants. When you sign your rental agreement make sure you add in to get your security deposit within 2 weeks. Otherwise, it takes 60 days and that is with calling them every day for the last two weeks. Also they charge 65$ for the drip pans when you can get them at the dollar store for a dollar. If you want a nice hot shower and someone to flush the toilet to make the water cold, this is the place. If you want kids yelling, playing in the hallways and in the parking area all hours of the night, this is the place. The kids rule here and know the pass codes for every building. They are afraid of the kids too. They don't plow very well and not very often. Also plan on your car getting broken into and the tire caps taken. It happens a lot there. You will see the Monroe County Sheriff often driving around. There is rumor of drugs in the area. If you like mold, here is the place. Just go into any basement and you will find it. The washer and dryers are often broke and take your money. You can tell the office the problem but they do not return your money. Also, the buildings are not very well insulated and you will see many ice canes dripping. You will also hear your neighbors come in and out as they slam the doors that are not secure. There are many more problems there, just avoid going there.

Not updated. carpet smells. Noisy neighbors. Very expensive for a studio

I would not recommend anyone to rent here. I have had an awful experience living here. I had mice in my apartment for a month and all they did was set traps and when we caught 3 of them, I had to dispose of them myself because no one came to get them. Then after that, I didn't even get a discount on my rent for that month when I asked how I could be compensated for having to live with mice. Went to the pool once over the summer and it was filthy and looked like it hadn't been cleaned all summer. The lady in e office doesn't return phone calls about maintenance. We street lights out in front of our door the whole lease and a few ceiling lights out going up the stairs. Complained many times and nothing was done. Our neighbors below us were loud and disruptive and nothing was done about that when we complained either. We hd a newborn and they placed loud music all day, the kids were screaming outside the window and bouncing balls off the siding. After complaining many tmrw, nothing was ever done. This is by the far the worst apartment complex I have rented from.