Windsor at Doral

Hello, I spent two years residing on the 5th floor of Windsor at Doral. While initially captivated by the community's aesthetic appeal, my tenure was marred by a series of preventable and frustrating issues that I believe prospective residents should be aware of. Positives: Lobby and Aesthetics: The lobby is the highlight with its inviting smell, elegant furniture, and luxurious marble floors, certainly deserving of high praise. Negatives: Noise Issues: Airport Proximity: Living near Miami International Airport meant dealing with noise from airplanes as early as 6:45 AM and as late as 11 PM. This was particularly troublesome for families like mine, with a young child, as the noise consistently disrupted sleep despite efforts to mitigate it by closing windows. Security and Maintenance: Theft Incident: My personal experience with theft—a box stolen from my garage spot—was ignored by management, which failed to respond to my complaint. Elevator Reliability: The building's elevator system is inadequately managed. One elevator serves the left wing and the center, while two others serve the opposite side. The logistical challenge here is that one of these elevators is often reserved for moving, leaving just one operational for regular use. This setup frequently resulted in over 10-minute waits and complicated paths for simple tasks like receiving deliveries. Parking Gate Failures: The parking gate malfunctioned bi-monthly, leaving the building vulnerable to unauthorized access. Management and Customer Service: Non-responsive Management: Issues such as prolonged marijuana smoking by a neighbor were met with ineffective responses from the management, who advised waiting for the tenants' leases to expire rather than addressing the problem. Move-Out Charges: After vacating the apartment, which was left in impeccable condition, I was faced with large, unexplained charges, indicative of a severe lack of transparency and fairness in billing practices. Privacy and Safety Issues: Unsupervised Tours: The introduction of unsupervised, key-free tours for potential tenants has raised serious security concerns, as it allows unfamiliar individuals free access throughout the building. Elevator Service Communication: Inadequate Service Updates: Communications from Windsor management regarding elevator repairs were often delayed and vague, with promises of repairs by certain dates that were seldom met, leading to extended periods of inconvenience.

Great place, great amenities, great staff! Super glad that this was my first place to live in Doral!

I have been living at Windsor since it opened its doors in 2015. The staff is very kind and helpful. Hernando and Marcos take excellent care of our building and respond to maintenance request promptly.

Me encanta la ubicación, excelente tamaño y distribución de los apartamentos, siempre buscan el confort del arrendatario ... el area de la piscina es espectacular! Y el parque de perritos es lindo

The office team ALWAYS tries the best but the problem is that some tenants do not respect some of the rules

Always professional, speedy to respond to any request, friendliness of staff, top notch

Great location, service and staff. Well maintained building, Mike T

Jelitza, Tomasyta, and the whole leasing team were a pleasure to speak with. They answered all our emails and phone calls promptly. We moved from New York to Florida and during Covid it was not an easy task, but the Windsor staff made it possible.

Overall great building, very upscale and modern. Nice amenities and modern finishing. The layout of the apartment is beautiful and spacious.

The office personel, Maintence and cleaning individuals do a very good job.They work to address issues as quick as possible.

Windsor at Doral is a beautiful community, lkcated in the heart of Doral, very well kept, with excellent and modern facilities, the leasing office staff are amazing, the maintenance personnel very professional. So far I am very happy living here.

Service was great and on time. Cilene, the office and maintenance staff are extremely professional and very dependable. Thank you for taking care of us.

I love the apartment. It is very luxurious. However, I have to walk 5 minutes to get to my apartment. This obviously makes it very difficult to carry groceries or anything else.

Great location, close to highways, walking distance to food and services.

Best Management ever and excellent Maintenance Staff. Everyone are super friendly..

a good apartment, with great views and well maintained. The only problem is that sometimes a neighbor does not let us sleep because he is making noise until late at night, probably playing an instrument.

Extremely expensive for the area, and the lack of services such as valet/concierge/FREE guest parking. No carts availability for groceries, no parking ramp access if using our own cart.

It's very comforting to know that any problem will be taking care of fairly fast and you don't have to worry about it.

Great amenities. Good management. Guest parking is a pain

Beautiful building with an incredible staff who really makes you feel at home! Management is great at keeping the community fun while very clean and safe. Absolutely love it here!

Great facilities, the team work hard to keep the complex in great shape. Clear and frequent communications with residents, and the office is always prompt and friendly in responding to questions

I enjoyed my stay here at Windsor!

The Maintenance Department is fantastic! They respond same day, usually within 2 hours of your request being made. They are courteous and clean up after themselves. If there is something that they can't fix, they explain and make arrangements for vendor to fix.

We feel very grateful With Celene and Tomasita excellent experience with them. And good maintenance.

Excellent customer services

We we to use the pool today and were excluded from entry and have been a resident here for 3 years! We were told we have to have a reservation and never did we receive an email about making a reservation!!!! You do not have to make a reservation for the gym so why the difference and lack of communication. There were less than 10 people in the pool and plenty of empty spaces 6 ft apart and no reason we could not have enjoyed the amenity today!!

Muy bellas las instalaciones y el edificio se mantiene en excelentes condiciones.

Windsor at Doral have the best maintenance service of Miami Area

Marcos in maintenance is a true professional and a great worker. All the office staff is wonderful to deal with.

Pretty good process to move in and a excellent customer services from a very professional Team.

Although the apartments and amenities are comfortable, the management team, for whatever reason, is unable to enforce the lease/community policies. This makes living at the Windsor Doral a less than pleasant experience. I cannot wait until my lease is up to move.

The Management Ladies are fantastic and always go above and beyond to help us. They truly are the face of Windsor Doral

Great staff. Very responsive to needs.

Quick courteous service.

This is a great place to live. The apartments are well designed, the common areas are spotless and the management is very friendly and efficient

excellent service

After living more than two years at windsor, I am satisfy with the building but I think they increase the lease too much every year we renew, and on the contrary they should make promotions or discounts to the people that renew and stay living there.

Always Superb VIP Treatment... from the Maintenance Supervisor Mr. Marco & entire crew. Plus All the Office Personal as well. Mario R.

The Windsor at Doral management and maintenance team are excellent. Fast to resolve any problem with great professionalism

outstanding

Amenities !!

The staff is awesome. They are very professional and they really do their best

It is a nice community with good neighbors

Excelente mantenimiento en el Edif y Apartamentos!!

Ambience, facilities, amenities

At Windsor at Doral, I have everything I need within reasonable distance.

First Class. The Best in Doral

convenience and location and comfort and security and nice neighbor.

The whole team is very attentive and overall amazing! Love the amenities and the neighbors are really nice as well.

The Best place to make your home !! Super modern style apartments, amenities are amazing, and the best is the Staff, everyone makes you feel home and welcome!!! Is like living in a Resort Style within the Apartment Community. I am super happy!!!!