Windsor Brookhaven

This is my third year here and have enjoyed my experience overall. Atoyia is the best property manager! She is the reason I gave Windsor Brookhaven a chance and have not regretted it. My son and I feel safe here and love the community events we have…we are a family!

We think Brookhaven maintenance superb! Thank you for your fine help every time we need it!

Moving to Windsor at Brookhaven has been a great experience. Beautiful community and wonderful staff especially Leandra.

I am thrilled to share my positive experience at Windsor Brookhaven in Brookhaven, GA. From the moment I moved in, I’ve been consistently impressed by the exceptional quality of life here. The apartment is spotless and meticulously maintained, which immediately makes you feel at home. The maintenance team deserves special recognition—they are top-notch and handle any requests with impressive efficiency and a friendly attitude.

Kind staffs, Quick maintenance, Clean room, Great amenity, and Fantastic location

Windsor at Brookhaven provides a great location. It’s overpriced and you will have multiple maintenance issues that will not be resolved promptly. The staff at the leasing off are rude and not helpful. Wouldn’t recommend.

I lived on the 8th floor and there was an elevator near my door. During the last month I lived there, the elevator was out more than 3 weeks without being repaired. All of us were forced to used the freight elevator - which means you had to go outside to the parking deck every day. Part of the time, both elevators were broken - and those were the only two that went up to the eighth floor. I tried to get a partial refund of my rent for this, and for other times when the elevator wasn't working. Nobody in management cared - but certainly they kept collecting rent. I think that unless they completely replace the elevator that kept breaking down, it will never stay operational.

Windsor at Brookhaven is one of the best apartments I’ve lived in. Its central location is excellent, and the property is always clean and secure. Management is great about keeping in contact with us about complex-updates, and the occasional building-wide gathering is always fun and a great way to make connections with neighbors!

I've lived here for several years and seen the customer service rapidly decline. Front desk people are rude, maintenance does not actually fix problems (ie they just painted over a moldy spot instead of treating the mold), and refuse to take responsibility for any sort of resident's safety to physical assault on their "gated" parking garage to stolen packages. Go somewhere else and get more value for your money and time. I'm only here because I can't afford to move.

Maintenance takes months. Two months for stove light bulb. Two months for ice maker and counting… dryer timer took multiple repairs. I had no laundry ability for two weeks.

Overall good apartment complex so far, location is great. Maintenance procedures are lacking. Took 2 weeks to get the reserved parking spot that I was paying for from day one. Maintenance in general you never know what the status is unless you go to the office, no note left when someone has been in my apartment. No message as to the next steps. Maintenance guys are friendly and go above and beyond. Seems like more of an apartment management issue, maybe lacking a formal procedure for maintenance. It really lacks transparency. It says to look up your status online in the maintenance portal but it always says no open tickets.

When I moved in, it was cleaner. Things haven gotten really dirty and gross in the hallways and stairwells.

Windsor is a great live, work, and play environment. Everything has been great so far!

for what I pay I would expect excellence, but parking garage needs to be repaired; have to drive out and around to receive packages and come back to apartment and I have gnats that I'm having trouble getting rid off. refrigerator compressor is loud.

I’ve lived here for three years now. I find it amazing how such a small staff can have this huge of an impact. The staff has amazing leaders at every level that are committed to excellence. I wish I could highlight just one person but it’s hard to with a team full of all stars. Whether it’s maintenance, leasing agents or management you can rest assured your feedback will be valued and there is a commitment to the community they serve. Words can’t describe but for what it’s worth it’s been an excellent living experience.

I appreciate the warm, friendly nature of the maintenance team. However I have had to make repeated maintenance work orders (5-6) for the same issue in my unit over the course of a year. Additionally, the overall quality and appearance of the community has significantly depreciated over the last 2-3 years. The property is not well kept, appears dirty often with trash/debris/animal waste in the halls and stairwells. The air in the hallways has been out over 2 months with 95 degree outdoor temperatures. The elevators are constantly out of service. The parking garage is filled with dirt and debris, the Windsor decal has been partially ripped off of the wall and not replaced for 2 years. There is a gnat problem. There are multiple nuisance issues with smoking, loud music, unsupervised guests. I suggest having management conduct a thorough review of the property and letting residents know the plan to address these issues to return the community back to a better state and place to live.

The maintenance at Windsor at Brookhaven is excellent. When I make a request online, they usually fix the problem the same day or the next day!

Friendly helpful staff, safe area and community, and location is wonderful

Excellent service, repairs where made very quickly

There are many commercial facilities in the surrounding area, making it a convenient environment. The staff are friendly and dog friendly. The negative point is that there are many fire alarm malfunctions and coffee maker failures.

I have been at Windsor for about 2 1/2 years! Have only had to contact maintenance a couple of times. When I have, they have always been very efficient in taking care of the problem! Thank you Windsor!

Very friendly and knowledgeable staff. The apartment common areas are always clean.

The people are very friendly and the staff is GREAT!

Atoyia and Marqui are awesome! The entire Windsor At Brookhaven team is professional and truly seem to love being there. The location is fantastic and service is amazing. I’m so glad I moved to Windsor at Brookhaven!

Gerald and his team always do an excellent job. They are courteous. friendly and responsive.

Very professionally managed - one of the best in Atlanta !! Leasing office and the maintenance staff are very responsive and quick !! They will come to your rescue in any urgent maintenance needs in the middle of night !! Thanks Atoyia and Dwyane for making Windsor at Brookhaven a very nice home !!

Maintenance requests over the past year take 2-3 requests. I have been told that the building is old so there’s nothing that can be done or they are out of items to handle maintenance issues. Requests submitted through the online portal are closed without the problem being fixed. Staff is friendly but unable to resolve issues. Property appearance has gone down with external doors and gates broken, unkept hallways and parking garage areas. Noise in hallways. Definitely not the same level of management, service, and maintenance since I first moved here.

My air conditioner stopped working, Armand was at my door within 15 minutes to repair it. Great service

I love Windsor at Brookhaven! I moved in an apartment here about a month ago. The apartment looks amazing and all the amenities like club house, pool, business center look amazing! They keep it so clean and comfortable. The staff at the apartment are all friendly and helpful. It's also in the most convenient location too. So happy that I chose this place!

The staff was very professional, pleasant and accommodating.

Resident portal works well for submitting a service ticket. I was fine with the time to resolve the service issue as it was not urgent.

Everything about living here has been great! Really enjoy the staff and location!

You WILL hear your upstairs’ neighbors, so if that’s a concern, do NOT move here! I got stuck with extremely inconsiderate neighbors, so it’s even worse! I am MISERABLE!!! Management couldn’t care less and enforces ZERO rules when it comes to dogs, so imagine having 2 LARGE dogs constantly fighting overhead! I want to blow my head off!!!

Windsor at Brookhaven is awesome. Beautiful apartments, very quiet and the community is great. Would definitely recommend to a friend.

Great location, abundant amenities, and accommodations. 10/10 would recommend.

So far, everything has been great. The apartment is nice and the staff are good to deal with. I still haven't spent enough time in the building or had any major complaints to know how the staff handles issues, but from everyone I spoke to, they are all long time residents of the complex, which is a good sign. Only complaints is that the freight elevator on moving day was a nightmare. The elevator was reserved for us, but people were walking in and out of it as we were moving our furniture to and from the freight elevator. This also seems to be the only elevator in the parking garage. There were no reservation signs on it. The elevator also does not stay open when moving stuff in like freight elevators at other complexes. This may the moving in process ~8-10 hours for a 2 bedroom apt.

Very satisfied so far,with the apartment and community.Moving experience was stressful,in part due to moving company issues.Brookhaven localization is about the best available in Atlanta..

Ive been at Windsor for a year now and I must say it is my best experience so far. I moved in the middle of the pandemic and my only regret is not moving here earlier! Love the community, love the team and definitely love the location!

Great complex with excellent amenities and in a superb location.

Cleanliness of interior and exterior great management professional and courteous.

All the leasing staff at Windsor at Brookhaven has been wonderful, knowledgeable, kind, and helpful especially Atoyia, Shena, Shontonia and all the maintenance staff too! Thank you again for all your kindness and diligence in running Windsor at Brookhaven.

My experience at Windsor of Brookhaven has been pleasurable and of great satisfaction. The staff here are very helpful and courteous all the time. I have an overall peace of mind and joy when I come home to all the fantastic amenities. Thank you Windsor for providing such a great place to live.

I love living at The Windsor! The office personel is awesome and the maintenance crew is amazing. So appreciate all of them.

Have lived at Windsor for almost two years and this is only the second time I have had to call for maintenance! Everything was taken care of in a timely and professional manner! Thank You!

I absolutely love it here! The staff is amazing!! Atoyia, especially was extremely pleasant to work with. She was very knowledgeable about the community and accommodating throughout my entire experience. After viewing the property, Atoyia even asked if I had ate that day and gave me a gift card to Newks, which is a eatery conveniently located right next door. The moving process was seamless. The people here are friendly and parking is a breeze.

I would love to tell persons who are looking for clean ,safe and comfortable environment to come and check out windsor Community at Brookhaven Its great here at Windsor,you will not regret it Living here is GREAT

The Windsor property manager has gone way above and beyond to help me before I ever even moved in. My experience since I've been here remains the same, outstanding.

If you are looking for a place to live, you should definitely consider Windsor at Brookhaven. I moved here in September 2020, and I have loved it. I can't say enough good things about the staff in the leasing office. They have always been cordial, and they have been helpful with any questions that I have had. I have had very few maintenance issues, but whenever I have, they have been minor. Also, the maintenance crew has always responded promptly. There are good restaurants within walking distance as is a grocery store and other businesses. I add that there have been no hidden fees. I was told upfront what my monthly costs would be, and this has been accurate. Once again, if you're looking for a place to live, I highly recommend Windsor at Brookhaven!

Generally the maintenance staff are friendly and respond in good time and do a good job

Has some issues, but overall good and above average. The people in the leasing office have always been friendly and helpful.