Windsor Preston

My experience was incredible, everyone was very helpful and kind. The moving experiences was very easy.

I have been living at Windsor Preston for over a year now. I just renewed my lease. Excellent location, friendly staff, very nice facilities and amenities. I've been quite happy here!

Windsor is a great place, the front office staff and maintenance people are always so pleasant.

Great place and neighborhood, except that there's no playground for kids.

Windsor Preston is managed extremely professionally and is very quick to respond to questions. The maintenance team is excellent and the facilities are very clean. I highly recommend this apartment for your next home.

Great community. Location is amazing, everything is close by!

Windson Preston has been an excellent place to live. The management team has always been responsive to my needs and inquiries. They seem to aspire to set standards of excellence When listening to and responding to the community's needs.

I recently lived at Windsor at preston for about a month, and I’d like to share my experience regarding safety and cleanliness issues. Safety Issues: During my stay, I encountered several safety concerns. the garage door /entrance door lock was frequently problematic and did not provide a secure feeling. This lack of attention to safety left me feeling quite unsettled. Cleanliness Issues: Cleanliness was also a major concern. The hallways were often dirty with trash stains/odor. This cleanliness issue significantly impacted my comfort and overall quality of life in the apartment. Overall Impression: In summary, while the apartment itself had potential, the safety and cleanliness issues greatly detracted from my experience. I would recommend that the management address these concerns to improve living conditions. Currently, I would hesitate to recommend this apartment to prospective tenants until these issues are resolved. Final Thoughts: I hope my feedback helps future tenants make an informed decision. For anyone considering moving in, I would suggest closely inspecting the apartment and discussing these potential issues with management before signing a lease.

Overall I like the floor plan/layout, vinyl floor throughout of cleanness. kitchen is beautiful with gray cabinet, large farmhouse sink with tons of drawers and storage, plus food pantry. Its pretty quiet at night. Outside of the unit, the carpet hallway is dirty and with strong odors d/t spilled trash. one of the main elevator and garage entrance door out of order for awhile, door access to the garage the key faucet broken not getting fixed.

Some things remain broken for months on end. Elevator has been broken for weeks. Was just informed it could be broken for another 6 weeks because of their vendor. My “luxury” apartment has now become a 4th floor walk-up during the hottest months of the year. Same thing happened last year with the pool, it was closed the whole summer because of their vendor problems. Also the garage door is often broken for weeks on end. The on-site maintenance staff is helpful and speedy, but for things handled by “vendors” you will be severely disappointed, especially given the cost of this place.

Great staff and the propery Manager. They are friendly and easy to approach

I’ve had a wonderful experience living at the Windsor Preston. While only having been here for a few months, I’ve thoroughly enjoyed staying here due to the friendliness of the staff throughout the building, the cleanliness of the place, the amenities, and the proximity to any and everything in the area.

Beautiful community, friendly staff, responsive maintenance. So far I like it here.

Good friendly maintenance staff at the community. Quiet and good neighborhood.

I am so impressed with the fast response and excellent service! Nick and Jose! Thank you so much! You are the best!

Really nice community with great staff who are prompt in responding to questions and concerns!

I love living here at Windsor Preston, the staff are amazing! And extremely helpful. Maintenance is amazing as well.

Very fast response. I submitted the order at night and theycome to fix your apt in the morning

I absolutely love living in Windsor Preston apartments! From the beautiful design to the convenient trash service, parking, and great location, everything is perfect. The maintenance and management teams are also fantastic. However, I do have a few concerns. Firstly, the carpets in the hallways are pretty dirty, and some neighbors are disrespectful and leave trash or pet waste on the carpet, especially in front of my apartment door. This is quite unpleasant. Additionally, I feel trapped in my apartment due to the neighbor living below me. They constantly knock on the ceiling even if we just walk, which is annoying. Apart from these issues, I'm very happy with my apartment and the management team.

José is amazing, very professional, and pleasant! He always tries his best to help the residents. Windsor Preston is my favorite! Very friendly management team.

Calm environment, friendly staff, beautiful viewing

Fast response but not really address and fix problems!

I have never experienced such outstanding management!!! They run the property like a machine! Great communicators, always on point, difficult property to operate but they do it with finesse! Couldn’t ask for better!

José and Wilson quickly fixed two issues. One issue I had been dealing with since the last maintenance team was here, and was not fixed. This time everything was fixed swiftly and with efficiency. Thank you both!

I've only lived here for a few weeks, but so far, so good. I've lived in other Windsor communities in the past and have always found my experience to be very positive. Buildings and grounds are well maintained, and the staff are approachable, friendly and professional.

They take care of their community and make sure needs are met for everyone in a time efficient manner.

Great community, excellent staff. Secured and gated complex.

I was living out of state at first and felt at ease with the leasing agent, she was very communicative and help throughout my process

Not good takes way too long to get anything fixed here at Windsor. A/c 10 days, washer 7 days. Door handle on back door 3 months

It has been wonderful experience living here, very well kept complex, clean hallways, and great amenities. The staff is wonderful too, very courteous and professional all while responding to requests very quickly and efficiently.

The maintanance staff are so professional they try do whatever they can to make our living quality of life more comfortable here at Windsor Preston.

Great place to live and an amazing admin team. Would recommend Windsor Preston to people looking for apartments in the Plano area.

The maintenance team goes above and beyond to make sure repairs are done quickly, and efficiently. Rodney and Wilson treat all matters with urgency and with such professionalism, and I’m so grateful they are a part of the Windsor community maintenance team!

Current pest control sucks! Having to do my own pest control. And I pay monthly for this service not acceptable

The building is disgusting. I chose the apartments because they were newer and advertised as “luxury” apartments. The hallways always smell disgusting, always has the smell of marijuana and trash. The furnishings inside the apartments are cheap. For the price I pay monthly, this place is not worth it. I have never had a problem with management or maintenance. They have always responded quickly when I have called. But I just feel like this place is gross. I will be moving when my lease is up. I wouldn’t invite friends or family to come into the building because I’m embarrassed by how disgusting the hallways are.

service is good and all facilities are new and perfect. one defect would be the floor/ceiling, I can always hear the footstep from the upstairs residents

I love love love my apartment! Literally everything is perfect from the light fixtures, to the counter top, and my apartment even has a half bathroom! That is what did it for me! Too bad the apartments aren’t for sale because I would totally buy it! I love my Pool view and my balcony size! Everything is perfect!

Windsor Preston location is perfect. Just a few of my favs is the staff & the the complex is small. I've lived at this community for a 4 years. I look forward to continue my residency at Windsor Preston.

I’ve really enjoyed living here at Windsor preston so far, I’ve been here a little less than a month and have enjoyed becoming comfortable settling in and decorating my apartment for fall and Halloween. It’s nice to see that the downstairs amenities are actually used by residents (pool table, speak easy, chairs etc) and although I haven’t ran into many people, it seems to be a friendly and diverse community with small families, young working professionals and some elders who are all respectful during the week when it comes to noise and parking etiquette. I know I have a next door neighbor but if it wasn’t for the decor on their front door I truly wouldn’t even know there was someone next to me because the shared wall seems to be pretty insulated compared to other apartments I’ve lived in where in the past I could hear someone’s full personal conversations and even them splashing in their bathtub. This is a very nice complex, you can tell the front office cares about the appearance and happiness of those living here and even those visiting. From small things like Air freshener in the hallways, tide laundry cleaning services offered, built in wall speakers in the unit, really nice/expensive appliances & in unit newer model whirlpool washer/dryers (not the same generic black and silver stoves/microwave/dishwashers you usually see in every single apartment complex) and quick emails just letting you know an elevator is down so you don’t waste your time walking to it small details like this set Windsor preston apart from other complex’s. The maintenance man seems really friendly and the times I’ve seen him he shared a nice smile and wave:)

Windsor Preston is conveniently located near Legacy, Frisco, Prosper snd Allen. The staff is very professional, kind, snd respectful. The maintenance team outstanding. The amenities are top of the line. I believe the walls are sound proof. I enjoyed my 2 years the property. It is well maintained and security is excellent. Thank you do much.

Staff very friendly and respond quickly for maintenance request.

I absolutely adore the team. From management to maintenance. Everyone is so friendly and welcoming and it makes me remind myself I made a great choice moving here.

Maintenance response quickly to issues. Parking and grounds are kept neat

Great place. I’m fairly new to the city and glad that I found this place to live. Very convenient and comfortable place to live

have been living at Windsor Preston since November 2020, I love the community and location. The meeting rooms are private and with high-end decor, the rooms have large windows that bring in a sophisticated atmosphere and natural light. The gym is well equipped and the pool and Bbq area including bike stations are splendid. everything in this building was carefully thought out. I appreciate the staff, I'm not familiar with the new staff but “Cassie at Windsor Preston” God bless her. She was there for me at my darkest moment. The maintenance team is faster than a bolt. You place a ticket and in less than 3 hours they are at your doorstep fixing your problems. I appreciate your good customer service and the empathy you have for Tenants.

The apartment itself is nice,Leasing office has always been awesome and responsive to emails, and the rest of the staff has been helpful.Amenities especially Swimming pool & Gym are awesome.

Overall I love the location, security, and cleanliness of the community. It's a bonus to have such great neighbors in the community.

trash always laying around the facility, and extremely poor communication from property management leadership. unit not as described, and filthy upon move-in, which was already delayed several days due to it not being ready. would NOT recommend, especially for the price.

Great staff!! Manimtenance good as well and respond quickly.

Unit filthy upon move-in date, and not as described. Trash always lying around the facility, and garbage room usually a mess (see picture), leading to cockroaches. Repairs around the building go unaddressed. Parking can be difficult, unless you like parking outside...not worth the $$