Woodacres Apartment Homes

Absolutely miserable leasing experience with incompetent leasing staff that cannot get it together. To sum it up quickly: They lie about when the units are available. They lie about when you can see the units before signing the lease. They lie about the amenities on their site, to your face, AND in writing and will gaslight you when you call them out and show proof. Your rental info is bounced between multiple leasing staff that will "lose" your email so you have to stay on top of them to make sure they do the job they're paid to do. READ YOUR LEASE AND KNOW YOUR RIGHTS. They will try to tack on fees that aren't in the lease hoping you don't catch on. Protect yourself. They are playing around with people's shelter and it's a shame. At the end of the day these people get to sleep, wake up, and make someone else's experience miserable while not caring if their mistakes leaves them without a roof over their head. 2 stars because of the value for the rent.

I'm so grateful for Karol and the property manager. My process has been nothing but pleasant. There were a few things that I needed to be fixed in my new home and the Maintenace team has been phenomenal with getting things done for me quickly in a timely manner. Karol has been welcoming and has gone far and beyond to make my home and experience wonderful. She has made sure my son and I are happy in our new home. The staff has been truly extraordinary, outstanding and remarkable. I look forward to making here my home for years to come. Thank you all :)

Really enjoying the place so far, only thing I would say is that I wish I had another way to enter the front door incase my phone dies I will still have another way to get in

I’ve been in my home for almost a month now. Everything is great! Karol, one of the property managers, made the entire application process super smooth. My neighbors are nice. The property is clean. I’m happy with my choice to live at Woodacres apartment homes.

The move in was smooth except the key for the front door was giving me a hard time every else good the apartment was clean it was parking right in front of the door to get some of my things moved in

Cute little neighborhood with nice neighbors. So happy to live here! The apartment is clean and nice no bugs despite how many apartments there are which is really great. A nice escape from the city.

You have improved 100% when it comes to repairing things and seeing requests through. Both the office staff and the maintenance staff have also improved 100 %. It is a pleasure to speak with them.

Happy community Friendly looks after each other clean safe No issues with nothing quiet environment enjoyable wonderful scenery love fall season

I've been here for about 3 months and for the most part it's been good. There were and are some minor things that need(ed) attention or could have been handled better.

Honestly the neighborhood and the people are great. Just maintenance could get some better communication. There is no information on when they are coming and not always so they come in a decent and efficient manner.

Move in was quick. Leasing office was nice. For my actual apartment, I would rate it a 3.5/5. Apartments were well lit outside with security cameras, so I felt pretty safe.

The people who work in the office are very rude, they don’t answer emails, they block your phone number if you have a really difficult complaint. For example just recently we had teenagers breaking into our building and smoking weed and cigarettes in the hallway. They lit a small patch of carpet on fire which potentially could have been horrible. Our rent went up to have a key fob to get in front and back for almost 2 years now and our back door is still the number pad entry. This is just one of many MANY issues.

Maintenance is always available we needed and is very respectful when entering the apartment when no one's home. All the times when I called the front office for assistance it was someone to address my needs and or concerns.

Love living here! Staff is excellent always explained situations very informative. Parking is excellent, just not When visitors are visiting. Enough space for eveyone.

I think it's a great place to live as with everything in life there are some upgrades needed with staffing and unit but I belive it will get better over time

It has be a good experience so far moving into woodacres apartments in Claymont, DE. My apartment was well kept and put together. I did have to deep clean some areas but that can be expected. There was a pre-existing problem with the door scanners to get into buildings that I had to navigate but was able to get it figured out. Staff is very communicative and helpful.

I like this apartment. However, I wish some things were updated, such as appliances. I also wish the ground was more level for when I'm walking my dog because there are a lot of holes.

acres apartments is a beautiful loving environment quiet neighborhood. The maintenance is on point. If you have any kind of problems they come right away the office says is kind and they work with you to any kind of problems that you have you can talk to them about.

Easy move in process and they were very helpful in making sure I had all the proper paperwork. Enjoyable experience and nice clean apartment.

This is the best place I have lived in a while. Nice and clean, always somewhere to park and very friendly and inviting neighbors. Nice space in my apartment and my children are adjusting nicely. I was worried about them going from a house to a an apartment but it has been great so far. It's been very hot outside so we didnt get a chance to explore the whole area yet but my children and I love it so far. Its close to everything we need. The management team in the office are wonderful people. (Rahiem and Ms Regina) awesome and very helpful. I would tell people to come here to live in a heartbeat

Not too bad. Needs more handicap accessible things. Need more dumpsters. I love the area. Feels pretty safe here. Must learn how to return phone calls.

My apartment at Longview is great! There are no issues other than my previous dissatisfaction with the laundry facilities because the washers/dryers were not working. But, MP recently opened a new laundry facility that is much better and works great! Great, spacious place to live!

Nice area, close to nearby stores,gas stations and restaurants. Could be updated with stainless steel appliances, a little overpriced with no pool, but overall great comfortable place to live

The process with applying to the apartment and moving in has been very smooth. The neighborhood is nice, clean and friendly. A big pro is having the option of using jetty for security deposit.

It’s cool we just moved in so we don’t know anyone yet but it’s quiet I like the environment peaceful seems like it will be a nice summer for us

It’s been a. Wonderful experience. The staff is great and getting back with you with answer. The location is wonderful and it’s peaceful.i just have one issue with the maintenance department.

This place is everything that I’ve wanted in an apartment and more. Regina was super helpful throughout the whole process. Now that I’m all moved in and settled, I could not be happier. Neighbors are quiet. All appliances work. Always a place for me to park when I come home from work at night. Trash is only picked up on Mondays so the dumpster is full a majority of the time, but other than that, this place checks all the boxes!! I love my new home :)

Living here is cool . Nice place . Quiet for the most part . My only downside would be that there’s no like actual gym facility but aside from that it’s a nice clean place

The community is quiet and has friendly tenants; maintenance employees are professional and provide excellent service. Apartments are spacious with a washer and dryer; the location is near highways and a train station.

Most people are very kind. There were a few loud neighbors, but the nice ones make it better. The leasing office and maintenance is also very friendly.

I enjoy the complex, I have not taken advantage of all of the amenities. The negatives for me are the marijuana smells in the hallways Residents not picking up after their pets

This experience has been good so far the only con is the kids playing in the hallway area that’s are not even from the community. The property agents are good to work with.

my brand new community. I still have not learned a lot of things yet. I do notice that when things do need to be fixed it takes a little while. I’m still waiting on a few things.

There are no working laundry rooms! I have made multiple maintenance requests, and they have not been addressed regarding this issue. On a good day, there is only 1 washer and dryer that work in the only working laundry room on the property. If you do not have a washer and dryer in your unit, don't expect to be able to do laundry in the laundry rooms.

Still loving it. People are friendly, maintenance keeps the grounds clean. I like the rural feeling but I have easy access to shopping and highways. Best of both worlds.

The move in process was great Regina helped us all the way till move in day. Prices are responsible for what you get. The neighborhood is quiet, friendly neighborhoods etc. we love it so far

I love it here . It’s mostly quiet , everyone’s really nice to each other . The kids around here are respectful to peoples property . I’m glad I picked here to live . I have no regrets .

So far it’s been good! I just moved in on the 15th and it was pretty smooth sailing to be honest. I would recommend to others about the community

I love it here at Woodacres. The location is perfect. It’s close to grocery stores, pharmacies, and most importantly coffee! Maintenance is nothing short of amazing. They respond within the hour! The gym is also amazing. Staff is super friendly.

This apartment complex has great space. I’m about to design my apartment just how I imagined. The dog community has been great! My dog has so many friends. I love that!

I love living here. The people who work here truly care. I had a problem in my apartment which required me having to leave my apartment for a few days. They were concerned for us, reassured us everything would be fine and protected our property. I can’t say enough good things.

The apartments, much like many, are over priced. Very out dated, doesn’t have a garbage disposal, washer/dryer, or modern appliances. The laundry areas on site are run down and barely ever work. Office doesn’t care. I told a maintenance man about a down spout being disconnected and possibly flying off and causing damage to cars or people and it’s been at least 2 weeks and nothing done. The apartment above me has a washer/dryer and over a year ago they had a leak which caused significant water damage to my ceiling, The solution weeks later was to paint over it. No one came to check for mold only to paint. I refused the paint and insisted on having it cut out, checked for mold, and replaced. I was told that there was no mold ( no one checked). It’s been over a year and the damage has never been resolved. The trash area is always over flowing. It’s and eye sore and smelly on warm days. The only positive is the location is nice to get to just about anywhere easily.

I love living here. The staff and maintenance are terrific. The neighborhood is quiet and the amenities are pretty good. I do wish for better laundry facilities, though. Thank you!

This apartment complex is nice. It's quiet, and we can hardly ever hear our neighbors. Parking is nice and accessible. The units themselves are pretty nice, but definitely could use a little bit of a refresh. The downfalls honestly come from the leasing office. There's been multiple attempts to reach out to them regarding issues to which you'll almost never hear back unless you go to the office itself. The laundry facilities constantly have issues and 2/3 are now closed for renovations that we've never been given any updates about after them being closed for 3 weeks now. The washers and dryers are incredibly old and never seem to dry even the smallest loads in one go so I'm hoping new machines is part of the whole renovation process. You're limited in options if you want to change a thermostat as well. We were told Amazon lockers would be available upon move in and here we are 7 months later and no lockers. The communication when it comes to renovations is incredibly poor.

Rental office staff are really nice. Maintenance staff are on point and on time with fixing things. My building is very quiet, our neighbors are pleasant and nice ??. The lawncare company do a wonderful job taken care of the property, even when it’s early in the morning when I’m sleeping lol.

Apartment complex is relatively dirty with many features that need to be replaced, fixed or maintained (broken mailbox, front doors, missing screens, broken floor heaters, appliances, water heater).

This is my first apartment - It isn't bad, but I also don't have anything to compare it to. Maintenance is always friendly. The dog park is cute and I enjoy how much natural light I get inside.

I've enjoyed it so far, the apartment was nice and clean and the community is also quiet. I've been here about a week and the process has been so simple and the staff has been very responsive as well.

It's ok. I love how close it is to convenience stores, i.e., Wwa, gas stations, home repair store, fast food, Pharmacy, I-95, supermarkets, restaurants, Dart bus line, etc.

The place is safe however people leave trash around the complex. They also don't throw the trash in the dumpster even though they are not full. People don't pick up their dogs poop.