Tony Sousa on What Customer Service Looks Like in a Post-COVID World

In this latest episode, Marcia chats with Tony Sousa from RPM Living. They discuss how a former news anchor and limousine driver found his purpose in the multifamily industry, why it’s important to surprise and delight your residents, and what it means to give back from a global perspective.

Minutes with Marcia B. is a series from Apartments.com. Whether you’re a property manager, owner, or executive, join multifamily expert Marcia Bollinger as she sits down with leaders across the industry to discuss their success stories, defining moments, and personal insights. Get the real stories behind the multifamily headlines and help your career thrive.

 

 

Tony Sousa is a vice president at RPM Living. A frequent speaker in the multifamily industry, Tony has over 15 years of industry experience and serves on the board of directors for the San Antonio Apartment Association. He has also worked for Alliance Residential Company, Embrey, and AvalonBay Communities.

Marcia Bollinger is the senior vice president of multifamily for Apartments.com. With over 40 years’ experience in apartment lead-generation tactics, Marcia was instrumental in building the Apartments.com Network into the country’s premier internet listing site. She is the recipient of the National Apartment Association’s Lifetime Achievement Award, Certified Apartment Supplier designation, and NSC Victor Award.

 


Looking for more Minutes with Marcia B.? Check out the rest: LuAnne Acton Ross (episode 1), Jamie Gorski (episode 2), Laurie Lyons (episode 3), Melissa White (episode 4), Jennifer Staciokas (episode 5), Lisa Taylor (episode 7), Pat Hutchison (episode 8), Matt DeGraw (episode 9), Debbie Phillips (episode 10), Sharon Hatfield (episode 11), Robert Gasteiger (episode 12), Daryl Smith (episode 13), and Greg and Sloane Cerbana (episode 14).

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