New! August 11, 2023 Tony Sousa on What Customer Service Looks Like in a Post-COVID World In this new episode, Marcia chats with RPM Living’s Tony Sousa about the importance of customer service, giving back, and empowering your teams with the right tools and technology. Article
New! July 11, 2023 Jennifer Staciokas on Leading with a People-First Culture In this latest episode, Marcia chats with Jennifer Staciokas, president of Western Wealth Communities. What are the secrets to building a thriving team in a high-growth environment? Jennifer shares her top tips for multifamily leaders. Article
New! June 26, 2023 Melissa White on What Really Matters in Property Management In this new episode of Minutes with Marcia B., Melissa White of Perennial Properties shares how personal and professional community can be a lifeline, why and when it’s worth letting go of the little things, and what inclusion looks like in practice. Article
New! May 12, 2023 Laurie Lyons on How to Build a Successful Business What does it take to create a successful property management company? Industry veteran Laurie Lyons shares her tips and stories in a new conversation from Minutes with Marcia B. Article
New! April 4, 2023 Jamie Gorski on How to Anticipate Customers’ Future Needs How has the approach to multifamily marketing transformed over the years? Marcia Bollinger chats with Jamie Gorski, chief experience officer of GID-Windsor Communities, about envisioning customer needs, adapting for rapid change, and elevating the voices of onsite teams. Check out the latest episode of Minutes with Marcia B. Article
New! March 8, 2023 LuAnne Acton Ross on the Past and Future of Women in Multifamily Marcia Bollinger chats with LuAnne Acton Ross, EVP of Asset Living, about her experiences in the multifamily industry, the importance of female mentorship and the best advice she’s received. Check out the first episode of the new series Minutes with Marcia B. Article